Spinning Instructor Resume Example Jewish Community Center Of Buffalo NY

SPINNING INSTRUCTOR

Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in dental industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Work History

Spinning Instructor, 01/2020 to CurrentJewish Community Center Of Buffalo NY - Getzville, NY

· Generate an exercise regimen that focuses on motivation and inspiration while promoting health and wellness

· Follow certified cycling guidelines while creating a fun atmosphere through music and cues

· Maintain positive relationships with members to encourage continued class attendance

Internal Auditor - Team Lead, 01/2014 to CurrentIvoclar Vivadent - Amherst, NY

Perform audits per plan schedules and according to audit procedures.
Draft internal audit reports to document findings and recommendations.
Make recommendations to mitigate identified risk(s) and improve processes.
Completion of audit work papers in line with internal audit's standards and methodology.

Clinical/International Customer Service Associate, 10/2012 to CurrentIvoclar Vivadent - Amherst, NY

Educate, Identify, correct or advise clients in the use of product related systems and offer technical resolution via e-mail and phone.
Provide customer needs determination and assist customers with their orders.
Answer customer request on products and services including specifications, usage, availability and service requirements.
Maintain working knowledge of all relevant ERP producers.
Execute and Maintain CRM interactions.
Process requests for Material Authorization (RMA) and provide RMA status.
Provide support to Territory Sales Managers by responding to product and/or literature requests.
Demonstrate proficient knowledge of commonly used concepts, practices and procedures that are common to a customer centric organization.
Assist in the design of clinical training programs for new and existing employees.
Led clinical team in delivery of redemption project, resulting in reduced turnaround.
Coordinate any order and or customer requirements with the respective departments.
Classification of commodity codes for shipment, electronic export information filling through ACE & automated systems.
Preparing of export documentation according to final shipping destination requirements; including air way bills, preparation of Certifications of Origin, Packing lists; shipper's letter of instructions.
Assist in customer requests and or technical questions by routing to appropriate departments.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.

Practice Sales Operations Manager, 06/2010 to 07/2012Aspen Dental - Cheektowaga, NY

Staffing and motivating office team for optimal practice performance.
Cultivating relationships with office staff, doctors, and patients to continually improve practice results.
Responsible for leading and managing the overall operations of the dental office.
Cultivate genuine patient relationships to overcome fears and financial barriers.
Expert in staff development and creating a hardworking, patient-oriented team environment.
Responsible for handling escalated inquiries regarding insurance, financing and patient satisfaction.
Develop staff through morning meetings, Aspen 2.0 mission, values and annual reviews.
Supervise and monitor office overhead costs to increase overall profit margin.
Patient consultations - educating patients with clear and concise treatment plan presentations.

Education

MBA, Business Administration, 2010

Medaille College - Amherst, NY

Bachelor of Science, Health and Wellness, 2005

Buffalo State College, State University of New York - Buffalo, NY

Accomplishments

ISO 13485:2016 Internal Auditing Erie Community College
Internal Auditing to MDSAP Oriel STAT A MATRIX Credential ID 2.5 CEU

Certifications

First Aid/CPR Certified
Spinning Instructor Certification Level 1 Mad Dogg Athletics Issued NOV 2019 Expires NOV 2021 Credential ID 52619133.

Skills

Highly organized with great attention to detail and follow through
Ability to work in a changing dynamic environment, can adapt to change easily, flexibility, prioritization, organization, time management skills and team skills
Quick learner
Microsoft word/Excel/PowerPoint/Publisher/Office
Proven ability to exercise good judgment

Strong work ethic
Known for ability to build relationships and educate customers, resulting in customer satisfaction, retention and increased sales
Exceptional communication skills & attention to detail
Possess a positive attitude, sensitivity to customers' needs, enthusiasm and exceptional telephone and listening skills
CRM, ERP

Resume Overview

Companies Worked For:

Jewish Community Center Of Buffalo NY
Ivoclar Vivadent
Aspen Dental

School Attended

Medaille College
Buffalo State College, State University of New York

Job Titles Held:

Spinning Instructor
Internal Auditor - Team Lead
Clinical/International Customer Service Associate
Practice Sales Operations Manager

Degrees

MBA , Business Administration 2010
Bachelor of Science , Health and Wellness 2005

Spinning Instructor Resume Example

Resume Score: 80%

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