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Spinning Instructor Resume Example

Resume Score: 80%

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SPINNING INSTRUCTOR
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in dental industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Work History
Spinning Instructor, 01/2020 to CurrentJewish Community Center Of Buffalo NY - Getzville, NY

· Generate an exercise regimen that focuses on motivation and inspiration while promoting health and wellness

· Follow certified cycling guidelines while creating a fun atmosphere through music and cues

· Maintain positive relationships with members to encourage continued class attendance

Internal Auditor - Team Lead, 01/2014 to CurrentIvoclar Vivadent - Amherst, NY
  • Perform audits per plan schedules and according to audit procedures.
  • Draft internal audit reports to document findings and recommendations.
  • Make recommendations to mitigate identified risk(s) and improve processes.
  • Completion of audit work papers in line with internal audit's standards and methodology.
Clinical/International Customer Service Associate, 10/2012 to CurrentIvoclar Vivadent - Amherst, NY
  • Educate, Identify, correct or advise clients in the use of product related systems and offer technical resolution via e-mail and phone.
  • Provide customer needs determination and assist customers with their orders.
  • Answer customer request on products and services including specifications, usage, availability and service requirements.
  • Maintain working knowledge of all relevant ERP producers.
  • Execute and Maintain CRM interactions.
  • Process requests for Material Authorization (RMA) and provide RMA status.
  • Provide support to Territory Sales Managers by responding to product and/or literature requests.
  • Demonstrate proficient knowledge of commonly used concepts, practices and procedures that are common to a customer centric organization.
  • Assist in the design of clinical training programs for new and existing employees.
  • Led clinical team in delivery of redemption project, resulting in reduced turnaround.
  • Coordinate any order and or customer requirements with the respective departments.
  • Classification of commodity codes for shipment, electronic export information filling through ACE & automated systems.
  • Preparing of export documentation according to final shipping destination requirements; including air way bills, preparation of Certifications of Origin, Packing lists; shipper's letter of instructions.
  • Assist in customer requests and or technical questions by routing to appropriate departments.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Practice Sales Operations Manager, 06/2010 to 07/2012Aspen Dental - Cheektowaga, NY
  • Staffing and motivating office team for optimal practice performance.
  • Cultivating relationships with office staff, doctors, and patients to continually improve practice results.
  • Responsible for leading and managing the overall operations of the dental office.
  • Cultivate genuine patient relationships to overcome fears and financial barriers.
  • Expert in staff development and creating a hardworking, patient-oriented team environment.
  • Responsible for handling escalated inquiries regarding insurance, financing and patient satisfaction.
  • Develop staff through morning meetings, Aspen 2.0 mission, values and annual reviews.
  • Supervise and monitor office overhead costs to increase overall profit margin.
  • Patient consultations - educating patients with clear and concise treatment plan presentations.
Education
MBA, Business Administration, 2010
Medaille College - Amherst, NY
Bachelor of Science, Health and Wellness, 2005
Buffalo State College, State University of New York - Buffalo, NY
Accomplishments
  • ISO 13485:2016 Internal Auditing Erie Community College
  • Internal Auditing to MDSAP Oriel STAT A MATRIX Credential ID 2.5 CEU
Certifications
  • First Aid/CPR Certified
  • Spinning Instructor Certification Level 1 Mad Dogg Athletics Issued NOV 2019 Expires NOV 2021 Credential ID 52619133.
Skills
  • Highly organized with great attention to detail and follow through
  • Ability to work in a changing dynamic environment, can adapt to change easily, flexibility, prioritization, organization, time management skills and team skills
  • Quick learner
  • Microsoft word/Excel/PowerPoint/Publisher/Office
  • Proven ability to exercise good judgment
  • Strong work ethic
  • Known for ability to build relationships and educate customers, resulting in customer satisfaction, retention and increased sales
  • Exceptional communication skills & attention to detail
  • Possess a positive attitude, sensitivity to customers' needs, enthusiasm and exceptional telephone and listening skills
  • CRM, ERP
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Resume Overview

Companies Worked For:

  • Jewish Community Center Of Buffalo NY
  • Ivoclar Vivadent
  • Aspen Dental

School Attended

  • Medaille College
  • Buffalo State College, State University of New York

Job Titles Held:

  • Spinning Instructor
  • Internal Auditor - Team Lead
  • Clinical/International Customer Service Associate
  • Practice Sales Operations Manager

Degrees

  • MBA , Business Administration 2010
    Bachelor of Science , Health and Wellness 2005

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