Specialty Sales Team Leader resume example with 9+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Skills
Guest service
Cash register operations
Superior communication skills
Issue resolution
Cleaning and sanitation
Schedule management
Guest inquiries
Concise time management
Payment transactions
Sales transaction management
Patient relations
Opening and closing procedures
Attention to Detail
Collaboration and Teamwork
Dependable and Cooperative
Education and Training
Clearview High SchoolLorain, OHExpected in 06/2015 ā ā: - GPA:
Lorain County Community CollegeElyria, OHExpected in ā ā: - GPA:
Experience
Target - Specialty Sales Team Leader Redmond, WA, 09/2015 - Current
Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Trained employees on additional job positions to maintain coverage of roles.
Assigned tasks to associates to fit skill levels and maximize team performance.
Recruited and hired qualified candidates to fill open positions.
Greeted and encouraged feedback from customers to implement in-store operational changes.
Collaborated with staff to maximize customer satisfaction, streamline procedures, and improve bottom-line profitability.
Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
Evaluated store performance and incorporated feedback to implement improvement plans.
Oversaw storewide merchandising benchmarks to maintain operational excellence.
Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales.
Conducted quality, timely performance feedback and performance appraisals.
Administered annual operating and capital budget to facilitate profitability.
Set sales and profit goals and implemented plans to correct performance deficiencies.
Reviewed monthly financial results with partners to identify opportunities to improve profitability.
Examined merchandise to correctly price and display products.
Managed shifts in absence of store manager to deliver excellent customer service while promoting sales.
Organized store and maintained high standards for cleanliness of parking lot, restroom and stockroom.
Delivered level of service to customers in effort to build upon relationships for future clients.
Coordinated ordering, receiving merchandise, pricing and stocking to maintain appropriate product levels on shelves.
Assisted with training and onboarding of sales associates in store operations.
Interviewed, hired and trained new employees.
Upheld company's high standards for business via leading by example and encouraging team members to adhere to corporate policies.
Completed daily sales reports and analyzed metrics to identify trends.
Supervised staff performing daily activities.
Adhered to store policies and procedures to maintain regulatory and legal compliance.
Conducted regular evaluations and addressed performance concerns directly with employees.
Implemented and enforced policies and procedures by coordinating with company leaders, coaching employees and overseeing staff activity.
Investigated misconduct, mediated problems and determined appropriate discipline for staff.
Planned activities to support system changes to meet organizational needs and requirements.
Set challenging yet attainable goals to encourage continuous staff development.
Built relationships with internal team members and external partners to enhance effectiveness of team's work and boost Guest Service.
Drove quality assurance and effective evaluation, modification and improvement of services and developed work plans consistent with program goals and objectives.
Hired team members and trained in collaborative team environment.
Employed active listening abilities, interpersonal skills and policy knowledge to remedy employee conflicts.
Maintained team progress against performance targets by motivating staff and proactively resolving department-level issues.
Maintained safe work and collaboration spaces for night employees.
Managed communication within organization and to outside clients and partners and thoroughly documented and reported overnight activities to management.
Eliminated inefficiencies and process gaps to improve function of accountability to the team.
Monitored compliance with federal and state laws associated with Human Resources and the teams daily functions.
Cooperated with project partners to develop system analysis and new system design based on client specifications.
Coordinated solutions and communicated with my peers to direct daily operations.
Reviewed applications for open positions and made knowledgeable hiring recommendations.
Assessed programs to identify risks or problems to determine appropriate responses.
Vacasa - Hostess Appleton, WI, 03/2014 - 09/2015
Greeted guests and gathered information to seat groups or place on waitlist.
Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
Escorted guests to seating area, furnished menus and highlighted daily specials.
Greeted customers, answered questions, and recommended specials to increase profits.
Monitored dining area to assess server capacity and estimate wait times.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Accommodated guests with children and special needs to promote comfortable dining experience.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
Developed long-term relationships with customers to increase opportunities for repeat business.
Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
Cleaned and restocked counter areas, replenished cash drawer, and checked server supplies to facilitate operations.
Managed guest expectations by relaying information regarding hours, wait times and specials.
Helped restaurant staff set up small and large events to coordinate smooth execution.
Stayed attentive to server availability and table turnover to seat guests quickly.
Resolved customer service and food-related issues to maintain guest satisfaction.
Arranged place settings with clean tablecloths, napkins, and tableware to prepare for incoming guests.
Tracked seated guests and available seating using computer-based and mobile reservation software.
Checked dining and serving areas to verify proper cleanliness and readiness for guests.
Communicated with event coordinators to verify accommodation capacity for larger parties.
Offered seating and other special accommodations to customers according to preferences and dining area volume.
Hyatt Hotels Corp. - Order Taker Chapel Hill, NC, 01/2013 - 03/2014
Pleasantly greeted and welcomed customers to establishment prior to taking food order.
Operated cash register to receive payments and issue change with high degree of accuracy.
Maintained up-to-date knowledge of menus, kitchen practices and other areas of interest to accurately fulfill orders and answer customer questions.
Communicated effectively with kitchen staff regarding menu questions, length of wait, incorrect orders and product availability.
Carefully reviewed prepared items against customer orders to verify accuracy prior to delivery.
Clearly communicated additional meal requirements, allergies, dietary needs and special requests to kitchen.
Reduced work stoppages by keeping counter areas well stocked with drink supplies, condiments and napkins during non-peak hours.
Met upselling objectives by frequently suggesting upgrades and related menu items such as drinks and desserts.
Handled product packaging and applied appropriate labels to boxes and shipment containers.
Reported incomplete and incorrect orders to supervisors and verified client information.
Monitored stock, maintained company inventory and managed client information in computer databases.
Discarded defective products and reported accidents and damages to supervisors.
Facilitated team communication and adhered to deadlines and quality assurance standards.
Gathered merchandise and packed boxes systematically to prevent damage.
Recommended products and services to suit customer needs.
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