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specialty sales team leader resume example with 20+ years of experience

JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Focused and driven. Strong knowledge of apparel and beauty products. Productive leader with strengths in communication and collaboration. Motivated leader that promotes efficiency and influences positive outcomes. Years of experience in visual merchandizing that helps generate customer traffic and adds to the overall metrics.

Skills
  • Time Management and Prioritization
  • Attention to Detail
  • Teamwork and Collaboration
  • Multitasking and Organization
  • Customer Service
  • Stocking and Replenishment
  • Employee Training and Supervision
  • Customer Relations
  • Team Leadership
  • Opening and Closing Procedures
  • Coaching and Training
Experience
11/2014 to Current Specialty Sales Team Leader Target | Salem, OR,
  • Recruited and trained new employees to meet job requirements.
  • Developed team members into supervisors and department managers to promote family-based and performance-oriented culture.
  • Coordinated work of up to 40 plus employees by offering clear direction and motivational leadership.
  • Cultivated culture of empowerment to help employees better meet customer needs with minimal oversight.
  • Reviewed employee performance and delivered constructive feedback to improve performance.
  • Improved productivity initiatives, coordinating itinerary and scheduling appointments.
  • Updated pricing to reflect permanent changes and temporary sales drops.
  • Audited inventory to identify and correct discrepancies.
  • Prepared promotional displays and set up clearance signs to move older products and prepare for new seasonal lines.
  • Reviewed inventory and sales records, tracked trends and reported on activities to senior management for use in key decision making.
06/2012 to 06/2014 Studio B Salon Mcmenamins | Salem, OR,
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Managed operations budgeting, accounts payable and accounts receivable and payroll.
  • Kept records for production, inventory, income and expenses.
  • Met with new clients and provided successful hair consultations detailing expectations for color, style and cut.
  • Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
  • Backed up reception desk by answering phones, scheduling appointments and processing payments.
  • Kept notes listing preferences and services provided to clients for quick reference.
  • Engaged positively with clients to deliver memorable customer experiences that resulted in repeat business.
  • Applied makeup to achieve desired day-to-day and special event looks.
  • Introduced customers to new fragrances, beauty tools and cosmetics brands to promote items.
  • Assisted customers with identifying product essentials to meet individual needs, fostering positive relationships with excellent communication for repeat business.
02/2006 to 03/2012 Cosmetologist Von Maur | Fort Wayne, IN,
  • Backed up reception desk by answering phones, scheduling appointments and processing payments.
  • Washed, colored, cut and styled hair for high volume of clients daily.
  • Assisted with basic bookkeeping, filing and maintaining clients' records.
  • Double-checked inventories and staff stocking of treatment and sale areas.
  • Fostered clean and sanitary work environment to protect customers and staff from infection.
  • Collected payment from customers and scheduled next appointments.
  • Handled cash and credit card payments daily with consistent accuracy.
06/2001 to 02/2006 Cosmetic Counter Manager Bergners Estee Lauder | City, STATE,
  • Greeted customers at counter, delivered personalized customer service, finalized sales and maintained store appearance.
  • Reviewed sales reports, daily metrics and observational selling techniques to devise strategies to improve revenue.
  • Planned and implemented promotional events, communicating advertising and sales information to beauty advisors and retail managers.
  • Encouraged customers to try new products through personal recommendations.
  • Possessed acute knowledge of beauty products, brands and latest trends.
  • Inspired beauty and confidence to help customers embrace individual styles.
  • Informed customers of current promotions, events and services, booking appointments for scheduled events.
  • Hosted special events and holiday sales to spark interest in product lines and achieve sales goals.
  • Modeled effective selling behaviors to obtain high customer engagement.
  • Developed and motivated counter associates, monitored customer service level and built sales through training team members and maintaining counter stock and visual presentation.
  • Educated clients on benefits of products with full consultation and cosmetic application.
  • Implemented merchandising displays and promotional products to meet marketing standards.
  • Attended trainings and seminars to gain product line proficiency.
  • Assisted in daily store recovery and replenishment.
Education and Training
Expected in 11/2006 State Cosmetology License | Hair, Skin, And Nails Oehrlein School of Cosmetology, East Peoria, IL GPA:
Expected in GED | Illinois State College, , GPA:

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Resume Overview

School Attended

  • Oehrlein School of Cosmetology
  • Illinois State College

Job Titles Held:

  • Specialty Sales Team Leader
  • Studio B Salon
  • Cosmetologist
  • Cosmetic Counter Manager

Degrees

  • State Cosmetology License
  • GED

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