specialty retail manager boutique retail operations manager resume example with 16+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Executive Summary
Skilled and personable professional with 12 years experience providing luxury customer service, marketing engagement, operational management and new business development. Successful in developing strategies that have resulted in an over 20% increase in new customers. Seeking an innovative company with growth potential, where my proven management track record can contribute to a flourishing team.
Core Qualifications
  • Operations management
  • Staff development
  • Policy/program development
  • Retail inventory management
  • Superior organization skills
  • Project coordination
  • Schedule management
  • New customer acquisition
  • Brand development
  • SalesForce
  • Direct mail campaignsAccount management
  • CRM understanding
  • Prospecting
CUNY City College New York, NY Expected in May 2011 Bachelor of Arts : Journalism - GPA :
Professional Experience
Astranis - Specialty Retail Manager Boutique/Retail Operations Manager
San Francisco, CA, 2015 - Current
  • Responsible for managing national wholesale independent retail accounts and the brick & mortar with a revenue stream of $500k, promoting the red flower experience and providing unparalleled client support.
  • Designed sales objectives in specific regional markets for new business.
  • Developed sales analysis, forecasting, goals and strategic P&L planning using Salesforce.
  • Maintained the auditing of all work and sales activities to ensure a smooth running of the system.
  • Review and evaluate weekly KPI achievement and producing an end of week spreadsheet.
  • Aggressively source, recruit and hire key talent for management and associate positions across multiple locations.
  • Implement new strategies and procedures for seamless store operations using Google Docs/Salesforce while executing communication in staff meetings.
  • Manage ecommerce orders and inventory through Magento, Fishbowl and Shipstation.
  • Lead marketing campaigns through compelling visual (Photoshop) and digital displays as well as merchandising efforts.
  • Created cross marketing partnerships with similar brands, blogs, venues and spirits to increase foot traffic.
  • Monitored market trends and competitor activity to ensure high campaign ROI and customer retention.
  • Promoted from Sales Associate to Boutique Manager in 2015 Promoted to Specialty Retail Manager in 2016 for meeting or exceeding sales quota for the first quarter in 2016.
Mg Properties - Event Manager
San Marcos, CA, 06/2013 - Present
  • Facilitate communication with professionals, including venue management, caterers, contractors and equipment rentals to ensure efficient running of an event.
  • Train new and existing staff prior to the event so that all operations and duties are executed smoothly and as per clients' guideline.
  • Solve problems and handle complaints from tenants or the public in accordance with established policies and procedures, making or arranging last minute adjustments in room or equipment setup at the request of the lessee, and opening and securing facilities before and after events.
  • Began as Hostess, promoted to Event Manager for calmly and efficiently executing multiple, competing tasks within a fast paced environment.
Hastings Mutual Insurance Co - Regional Operations Manager Front Desk Manager
Cedar Rapids, IA, 01/2008 - 06/2014
  • Managed fast paced front desk and floor for five locations of leading mens grooming club with more than 40 employees and $4 million in annual revenue.
  • Created key corporate accounts to increase sales, as well as new business through cold calling, networking and cultivating existing relationships.
  • Worked closely with the Director of Operations on communicating new protocols to each club.
  • Lead social media campaigns, while developing materials for promotion of the products.
  • Lead effort to increase customer insight and loyalty programs for long time members.
  • Defined business needs and wrote comprehensive requirements for behavioral data capture and reporting.
  • Coordinated with the CEO, John Allan, in planning and implementing marketing strategies, while managing overall sales and all promotion activities.
  • Organized events to boost sales and marketing opportunities.
  • Created new incentive programs for existing clients.
  • Began as receptionist, promoted to front desk manager and regional manager of operations after 2 years for outstanding ability to quickly adapt to evolving customer and business needs.
  • Commended for initiating new procedures that improved front desk and office efficiency.
Mister Sports - Assistant Manager
City, STATE, 11/2004 - 04/2008
  • Provided exceptional customer service support for a footwear chain of 5 stores.
  • Managed daily duties and.
  • scheduling for a staff of 10.
  • Created healthy competition between store locations to generate sales.
  • Promoted to assistant manager after a year for consistently hitting monthly sales goals and motivating co workers.
St. Francis Xavier Rectory - Receptionist
City, STATE, 06/2004 - 10/2005
  • Served as first point of contact and supporting the Executive Secretary and Accountant for a Catholic.
  • School.
  • Completed all major office duties such as filing, faxing, email correspondence, directing calls.
Networking | Reading | Political Science | Sustainability | Fundraising | Social Media | Graphic Design
Jewelry Design Student for the New York Institute of Art and Design (NYIAD), Student 2015-Present
  • Sales Software:, Square, Magento
  • Marketing Software: Mailchimp, Google Analytics, Square, Social Media Platforms
  • Desktop Publishing Software: Photoshop, Illustrator, HTML
Additional Information
  • Networking | Reading | Political Science | Sustainability | Fundraising | Social Media | Graphic Design

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Resume Overview

School Attended

  • CUNY City College

Job Titles Held:

  • Specialty Retail Manager Boutique/Retail Operations Manager
  • Event Manager
  • Regional Operations Manager Front Desk Manager
  • Assistant Manager
  • Receptionist


  • Bachelor of Arts

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