Experienced project manager with the leadership to build and develop teams and the vision to execute and deliver solutions that support and surpass sales and customer satisfaction objectives.
Telecommunications Professional with extensive experience and strong focus on internal/external customer service and teamwork. Key strengths include excellent organizational skills, effective time management, and willingness to assist other colleagues and departments during peak workload periods. Ability to exercise good judgment and work well with minimal supervision. Adaptable, reliable, and results-oriented professional who continuously seeks to enhance technical knowledge and work proficiencies. Recognized as outstanding in Service Delivery Project Management, IT Project Management and customer service excellence, as denoted by several awards
Villanova University Project Management Masters Certification - 2005
Project Management, Ds1, Ds3, Frame Relay, T-carrier, Provisioning, Process Improvement, Project Manager, Testing, Sales, Billing, Customer Service, Databases, Liaison, Life Cycle, National Accounts, Progress, Receptionist, Retail Sales, Sales Agents, Consumer Surveys, Customer Surveys, Sonet, Business Requirements, Deployment, Its, System Development, Test Plans, Training, Uat, Uat Testing, Rollout, Satisfaction, Telephone, The Sales, Adult Learning, Instructor, Accounts And, Adult Education, Basis, Class, Coaching, Comprehensive Large Array Data Stewardship System, Customer Accounts, Customer Service Representative, Eeo, Equal Employment Opportunity, Excellent Organizational Skills, It Project Management, My Sales, Organizational Skills, Product Support, Sales And, Sales Consultants, Sales Training, Secretary, Solutions, Telecommunications, Time Management, To Sales, Verizon
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