The Home DepotJune 2014 to CurrentSpecial Services Associate Carmel, IN
Responsibilities include store opening and closing duty assignments.
Locating and Releasing ESVS Bopis, Boris, Boss and Special Orders.
Acting with Integrity in all interactions: Demonstrating responsible and honest behavior.
Assisting customers with special orders and in store sales to maximize business opportunities.
Excellent product knowledge in various departments, advising up sell and alternatives.
Promote services offered at the Special Services Desk, Tool Rental, and Pro Desk.
Assisting with store operations, working independently while remaining a team player.
Multi-tasking including answering incoming calls, processing Sales, Returns, RGA's and RTV's.
Responsible for maximizing productivity standards, and performing transactions in a professional manner to build customer confidence and trust, delegating respectively.
Resolving Service Issues to guarantee customer satisfaction and retention across various departments.
GEXPRO dba Parts Super CenterFebruary 2012 to October 2013Inside Sales Representative Indianapolis, IN
Achieved and maintained technical capabilities at required levels, attending customer webinars, vendor seminars and training schools to enhance and maintain personal and product knowledge.
Processing telephone orders by quoting product prices, delivery specifications and payment terms and by offering substitute products where appropriate.
Collaborated to develop Customer Retention Management software program enhancing overall customer service and to streamline processing of priority transactions.
Responsible to sell, market, promote, demonstrate products and increase business through product sales to new customers and through additional sales to existing customers.
Prospecting for new accounts within a specified geographical territory.
Pursuing product applications utilizing personal knowledge, internal specialists or other internal resources, vendor representatives and other available sources.
Established and maintained customer relationships.
Learning how to evaluate customer operations to aid in identifying customer objectives, requirements, and preferences.
Processing Requests For Quotations and providing continuous follow up throughout the completion of the customer's purchasing cycle.
Gathers and reports to management information regarding the company, competitors, pricing, products and current and future market trends as well as assisting management and vendors in planning, tracking and implementing sales strategies, and developing new markets.
Support internal and external ISO audits by maintaining ISO:9000 Quality Control Records accurately for Federal Government purchases.
Ray Skillman Automotive GroupMay 2011 to February 2012Automotive Sales Consultant Indianapolis, IN
Assisting new and used car customers through entire sales process.
Finding and test driving vehicles with customers.
Demonstrated features and benefits of vehicles.
Answering questions and assisting in every aspect of buying an automobile.
Effectively negotiating price, terms and conditions.
Indianapolis Housing AuthorityDecember 2009 to May 2011Task Coordinator Indianapolis, IN
Designing and implementing public housing agency policies, programs, operations, and strategies for meeting local housing needs and goals.
Administering client programs via computer systems, telephone, and faxes.
Adhering to Housing and Urban Development rules and bylaws.
Consolidated Electrical Distributors, IncAugust 2006 to March 2008Management Trainee Fort Lauderdale, FL
Coordinated with executive management to provide solutions to various internal and external operational needs regarding high level electrical distribution profit center sales.
Increased gross profit for counter sales and inside sales by directing employees in the psychology of the sale.
Easily intermixing add- on sales with related products.
Advise both internal and external customers on material applications / alternatives for electrical wiring devices, multi- tap connectors, heat shrink, welding, meters, lug kits,and mechanical grounding connectors.
Launched a management career recruiting effort in partnership with key advisers for graduating students at local colleges and universities.
CGC Environmental ServicesJanuary 2008 to February 2012Owner/operator West Palm Beach, FL
Marketed " life of building costs " vs.
initial sale price by fostering education and awareness of how improvements can positively impact operational budgets by calculating Total Cost of Ownership.
Sourcing of third party accredited cleaners, utilizing only those deemed safe for humans and the environment by organizations such as Green Seal Appropriate staffing plan, training, chemical concentrates and dilution systems for client projects.
Offering a much more holistic way to approach environmental sustainability.
ATS, INCApril 1994 to August 2006Electrician West Palm Beach, FL
Implemented all phases of commercial and residential electricalwiring.
Performing duties including wire stringing, setting poles and anchors, hanging, transformers, lightning arrestors, cross arms, and insulators.
Installing underground duct systems, vaults, cables, pad mounted transformers, switches, switchgear and associated system components.
Liaison for both customer and contractor.
Pricing and purchasing of materials and equipment from various electrical distributors.
Florida A&M University10 2003Bachelor of Science Degree: Political Science / Public AdministrationPolitical Science / Public Administration