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Spa Owner Licensed Master Esthetician Resume Example

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JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Enthusiastic small business owner eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of communication and problem solving and training in banking. Motivated to learn, grow and excel in the banking industry.

Skills
  • Problem Solving
  • Attention to Detail
  • Customer Relations
  • Documentation and Recordkeeping
  • Time Management
  • Data Entry
  • Customer Service
  • Multitasking and Prioritization
Work History
08/2018 to Current Spa Owner/Licensed Master Esthetician Chatham County Schools | Pittsboro, NC,
  • Interacting with clients and building client relationships.
  • Ordering and replenishing supplies.
  • Completing accounting duties and tax preparation.
  • Adhering to hygiene and sanitation standards set by Department of Professional and Occupational Regulation.
  • Providing customer service during procedures and through follow up calls with clients.
  • Attending continuing education classes and trainings.
  • Preparing marketing and advertisements for the business.
  • Assessed condition of clients' skin in order to make recommendations to improve skin quality.
  • Suggested appropriate therapy based on current health of client.
  • Developed individualized, therapeutic skin care programs.
  • Informed guests of appropriate products available to increase retail sales.
  • Handled busy schedules and stayed on top of key deadlines.
03/2012 to 04/2019 Accounts Receivable Clerk/Customer Service Representative Virginia Wayside Furniture | City, STATE,
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Responded to customer requests for products, services and company information.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Communicated with vendors regarding backorder availability, future inventory and special orders.
  • Answered constant flow of customer calls with minimal wait times.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Recorded customer data into SAGE accounting program and filed account records.
  • Collected customer payments and processed bank and merchant deposits.
  • Prepared monthly statements and endo of month accounting reports to close out accounts receivables.
  • Accurately completed and submitted customer credit applications for approval.
  • Multi-tasked to complete work in a fast paced environment and provide administrative support to two supervisors.
03/2005 to 03/2009 Secretary/Treasurer S W Ragsdale Contractor Inc. | City, STATE,
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Entered data into Quickbooks system and updated customer contacts with information to keep records current.
  • Completed accurate daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Recorded daily financial transactions using Quickbooks and handled payments of accounts.
  • Provided administrative support to contractor and employees.
  • Prepared payroll and submitted payroll tax payments to the Internal Revenue Service.
01/1997 to 12/2004 Teller Coordinator/Customer Service Leader Bank Of America | City, STATE,
  • Lead a team of tellers and kept the teller line running smoothly and accurately through coaching.
  • Acted as a liaison between the tellers and the bank manager.
  • Assisted teammates with decision making and problem solving.
  • Coordinated weekly teller work schedules and handled operational duties of the banking center.
  • Provided customer service and accurately settled cash drawer daily while demonstrating knowledge of bank products by referring appropriate bank products to customers.
  • Ordered and shipped cash for banking center while staying within cash limits for the center.
  • Earned recognition for providing customer and associate satisfaction by being nominated for the Customer Experience Leadership Award.
  • Won a trip to California by consistently meeting product referral and settling accuracy goals during the Spring Focus Campaign 1999.
  • Recognized as a leader by the Banking Center Control Review Team for dedication to the banking center and associates and for the organization, and preparation for each quarterly banking center audit which led our banking center to a score of excellent in the third and fourth quarters of 2004.
  • Tier III Winter Focus contest winner - 2001 (Team Award)
  • Tier II Fall Focus contest winner - 2001 (Team Award)
Education
Expected in 06/2018 Master of Arts | Esthetics The Institute of Advanced Medical Esthetics, Richmond, VA, GPA:
Expected in 06/1995 Advanced Studies Diploma | Hopewell High School, Hopewell, VA GPA:

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Resume Overview

School Attended
  • The Institute of Advanced Medical Esthetics
  • Hopewell High School
Job Titles Held:
  • Spa Owner/Licensed Master Esthetician
  • Accounts Receivable Clerk/Customer Service Representative
  • Secretary/Treasurer
  • Teller Coordinator/Customer Service Leader
Degrees
  • Master of Arts
  • Advanced Studies Diploma