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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Links
  • https://www.linkedin.com/in/Jessica-Claire-a3b903198/
Professional Summary

Performance-driven professional with 10+ years of experience in the military. Demonstrated to deal effectively with people in the supervision of staff and team members. Talented in personnel management, program oversight, training, technical competence and customer support objectives. Career supported by extensive training and certifications. Active Top-Security Clearance.

Skills
  • Team Leadership and Direction
  • Policy and Procedure Improvements
  • Program Leadership
  • Goal Setting
  • Interpersonal Communication
  • Organization Skills
  • Critical Thinking
  • Operations Management
Work History
Soldier Recovery Transition Program Manager, 09/2018 to Current
Alorica Inc.Virginia Beach, VA,

Managed medical treatment and transition of injured Soldiers that were either returning to active duty or transitioning out the Army and seeking gainful employment in the Civilian sector.

  • Created fitness improvement program for 100 plus recovering service members that was based on personal schedules that maximized participation in physical fitness activities.
  • Coordinated retirement services for transitioning service members; organized housing, transportation, education services.
  • Assisted in creating resumes and prepared individuals for attending job fairs; 95% of Soldiers in the program found gainful employment in their last 30 days of service.
  • Visited worksites, conducted worksite inspections, and completed required paperwork and inspection write-up within 24-hours.
  • Planned and arranged meetings with external organizations and individuals, enabling all parties to meet and discuss project progress.
  • Identified innovative and automated approaches to routine tasks, making suggestions that were widely received.
  • Implemented and led meetings, opening up dialog with area managers to discuss Soldier readiness.
  • Worked with 200 plus Soldiers to help understand and overcome personal, social or behavioral problems affecting educational or vocational situations.
  • Provided emergency response for three Soldiers resulting in life saving measures.
  • Helped Soldiers deal with realities of life altering diagnoses and develop coping skills.
Healthcare Specialist , 12/2015 to 06/2016
University Of Southern CaliforniaBeverly Hills, CA,
  • Performed health checkups on staff in the medical clinic; served 1,000+ patients in less than 6 months.
  • Communicated with physicians, staff, patients, and the patient's significant others to facilitate continuity of care of patients.
  • Ensured medical equipment and crash carts were in working conditions and fully stocked.
  • Served as ambulance driver; provided immunizations and flu shots to over 400 patients within two months.
  • Educated clients and families about their rights and responsibilities.
  • Disinfected tools, equipment and surfaces between patients.
  • Administered medications, vaccines and tests such as electrocardiograms and field neurological tests.
  • Trained teams on emergency situation preparedness and combat lifesaver skills, equipment maintenance and weapon use.
  • Conducted realistic training scenarios to prepare medical team members and provide realistic battle or mass-casualty scenarios.
  • Produced reports on equipment status, incidences, personnel readiness and intelligence for superiors on a weekly basis.
  • Served as the organization's Medical Supply Officer, flawlessly oversaw $3M in medical supplies.
  • Served as Key Control Officer for the organization’s program; built the program from scratch and obtained 90% pass rate on the organization’s Maintenance Logistics Program Inspection.
Orderly Room Supervisor, 07/2014 to 12/2015
US ArmyCity, STATE,
  • Managed unit training and activity schedules.
  • Organized and distributed correspondence, memoranda and telephone messages.
  • Identified issues, analyzed information and provided solutions to problems.
  • Created plans and communicated deadlines to ensure projects were completed on time.
  • Organized, tracked, and maintained 80+ staff records and documents to include awards, pay documentation, and service records
Culinary Specialist, 01/2011 to 07/2014
US ArmyCity, STATE,
  • Developed menus and meal plans which met personnel needs, utilizing available supplies and within budget restrictions.
  • Took inventory of supplies and maintained accurate stock records to minimize losses and support supply ordering.
  • Conducted regular inventory inspections on facilities to ensure compliance to regulations; maintained accurate sustainment stock records and scored 95% or higher on all quarterly inspections.
  • Mentored and coached new staff on proper food preparation, storage, use of equipment, sanitation, and safety procedures; assisted in supervising of fellow staff in creative food preparation, assembly, and presentation; and performed customer service and sales duties.
  • Supervised phases of food procurement, inventory and ordering, food storage and rotation, food preparation, recipe adherence, plate presentation, and service and production time standards.
  • Selected over 14 other dining facilities for outstanding food and customer service in the receipt of the West Region Phillips A. Connelly Award.
Education
Associate of Science: Health Sciences, Expected in 06/2016
Kaplan University - Davenport, IA
GPA:
  • Continuing education in Healthcare Administration
Certifications
  • Equal Employment Opportunity Training
  • Sexual Assault Victim Advocate Training - 27 Aug 20-27 Aug 22
  • Basic Life Support License - 13 July 21-13 July 23
  • EMT - Certified Emergency Medical Technician
Accomplishments

    Successfully served 2 levels above as the sole Operations
    Noncommissioned Officer in Charge for 10 months, a position
    intended for three personnel.


    Prepared staff for two inspector general inspections, achieving
    exemplary praise for the Sexual Harassment Assault Prevention
    program.

    Assisted in the planning, coordination, and execution of Hawaii
    Soldier Recovery Unit's redesignation ceremony.

    Coordinated protocol, events, and schedules for three separate General Officer visits to the Soldier Recovery Unit, with minimal disruption to operations.

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Resume Overview

School Attended

  • Kaplan University

Job Titles Held:

  • Soldier Recovery Transition Program Manager
  • Healthcare Specialist
  • Orderly Room Supervisor
  • Culinary Specialist

Degrees

  • Associate of Science

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