software quality assurance lead resume example with 10+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -

Ambitious servant leader who is passionate about software quality and systems analysis practices. Strives to deliver innovative and creative quality-centric solutions that exceed expectations. People-first leader who can self-reflect, creatively solve problems, and is willing to embrace diverse thought. Empowers the team to win.

  • Leading diverse multicultural teams
  • Test planning
  • Test design
  • Automation testing
  • Performance testing
  • User acceptance testing
  • Defect triage and resolution
  • Ambitious
  • Innovative
  • Contemplative
  • Analytical
  • Collaborative
  • Enthusiastic
09/2016 to Current
Software Quality Assurance Lead Business Wire Boston, MA,
  • Lead the development, establishment, and enforcement of quality assurance measures and testing standards for new applications, products, and/or enhancements to existing applications throughout their development/product lifecycles.
  • Ensure that software quality measures comply with regulatory standards, industry standards, and accepted best practices.
  • Create methodologies and processes for the collection and analysis of data for ensuring software, systems, and product quality.
  • Direct the analysis of formal test results in order to discover and report any defects, bugs, errors, configuration issues, and interoperability flaws.
  • Determine the selection and appropriate usage of automated and performance test tools and data collection tools.
  • Develop and write test plans and scripts for tracking defects and fixes in product development, software application development, information systems, and operations systems.
  • Apply established metrics to determine the readiness, quality, and operability of software, systems, and products due for release to the organization.
  • Create and communicate test plans and scripts that will determine optimal application performance according to specifications; revise as needed.
  • Conduct internal audits to measure and assure adherence to established QA standards for software development, application integration, and information system performance, and corresponding documentation.
  • Lead all members of the software quality assurance team, and ensure that aggressive deadlines are met.
  • Train, coach, and mentor SQA staff and other junior staff members.
  • Plan and conduct performance appraisals of QA staff, administer disciplinary action, raises, bonuses, and promotions when necessary.
  • Cultivate and disseminate knowledge of quality assurance best practices.
07/2015 to 08/2016
Consultant, Software Quality Assurance Lead National Indemnity Company Denver, CO,
  • Develop and establish quality assurance metrics and testing standards for new applications, products, and enhancements to existing applications throughout the development lifecycles.
  • Prepare and deliver reports, recommendations, or alternatives that address existing and potential trouble areas in IT systems and projects across the organization.
  • Create and execute test plans and scripts that will determine optimal application performance according to specifications.
  • Verify and revise quality assurance standards as needed.
  • Ensure that testing activities allow applications to meet business requirements and systems goals, fulfill end-user requirements, and identify existing or potential issues.
  • Collaborate with software/systems personnel in application testing, such as system, unit, regression, load, and acceptance testing methods.
  • Make recommendations for improvement of applications to programmers and software developers or engineers.
  • Communicate test progress, test results, and other relevant information to project stakeholders and management.
  • Test any new software to ensure integration into company systems meets functional requirements, system compliance, and technical specifications
01/2014 to 06/2015
Consultant, Software Quality Assurance Lead Modis City, STATE,
  • Initiated and championed a Software Quality Assurance team for a property and casualty insurance group's implementation Guidewire's BillingCenter.
  • Initiated and documented best practices, policies and procedures, defect management, test management, and templates to ensure effectiveness and to facilitate continual improvements for multiple business units.
  • Implemented and designed a software testing framework that utilized HP Application Lifecycle Management, Unified Functional Testing, and LoadRunner.
  • Introduced and executed Manual, Automated, API, and Performance Testing.
12/2009 to 03/2013
Software Quality Assurance Specialist JPL City, STATE,

Established and championed the Software Quality Assurance and Business Systems Analyst roles by defining processes, methodologies, roles and responsibilities.


  • Created vision, key competencies and a quality-centric philosophy that ensures solution are delivered on time, within budget and exceeds client’s expectations.
  • Defined and championed roles and responsibilities, methodologies, and best practices to ensure effectiveness and facilitate continual improvements.
  • Established and set up a virtual desktop, virtual mobile and real device testing framework, established monthly maintenance plan and strategy for future growth.
  • Created a knowledge-base for cross departmental reference. The references include numerous checklist, cheat sheet, templates and best practice.


  • Created roles and responsibilities for new role within SDLC.
  • Defined the project scope, vision, technical requirements, functional architecture, estimates, and ensured adequate communication during the entire project Lifecycle.
  • Oversaw projects from a technical standpoint and managed timelines, resources, and budgets.
  • Researched new technologies and off-the-shelf solutions to ensure clients need will be met.
  • Assisted in developing and utilizing standard internally created templates.
Education and Training
Expected in to to
Bachelor of Science: Religion - Christian Ministry
Liberty University - Lynchburg, VA,
Expected in 03/1997 to to
Associate of Applied Science: Electronic Engineering Technology
ITT Technical Institute - Indianapolis - Mechanicsburg, PA,

Info Tech Research Group contributor for the following best practices:

  • Build a Software Quality Assurance Program
  • Automate Testing to Get More Done
  • Modernize Your SDLC

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Resume Overview

School Attended

  • Liberty University
  • ITT Technical Institute - Indianapolis

Job Titles Held:

  • Software Quality Assurance Lead
  • Consultant, Software Quality Assurance Lead
  • Consultant, Software Quality Assurance Lead
  • Software Quality Assurance Specialist


  • Bachelor of Science
  • Associate of Applied Science

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