software quality assurance consultant resume example with 7+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Having achieved a milestone of 7+ years of working as a software quality process manager within the financial software industry, I would be a great addition to your product management team as I have extensive experience with coordinating and managing efforts with multiple teams consisting of solution architects, project/program managers, product managers, and production support to name a few. In addition, my experience has taught me flexibility and versatility in developing innovative resolutions to a myriad of complex organizational problems while also dealing directly with clients.

Key Skills
  • Microsoft Office Suite
  • SharePoint
  • HP Quality Center
  • TRAC
  • Crystal Reports
  • SQL
  • Failure Modes Effects Analysis (FMEA)
  • Requirements Management
  • System-a-tion Business Analysis Certification
  • Certified HelixPlan Methodology Facilitator
  • System-a-tion Business Requirements Certification
  • Visual Basic (VB.Net)
  • HTML
Core Accomplishments
  • Relationship Management - performed as a liaison between internal/external teams to build collaborative environment that resulted in increased billable hours by 15% with client partnerships
  • Risk Management - define and implemented risk-based FMEA processes for testing/defect prioritizing, saving internal teams 200+ project hours, while on critical path to meet implementation deadlines
  • Budget Management - created project hours forecast template that resulted in 10% budget tolerance consistently for 4 years and counting
  • Data Analysis - developed/identified quality metrics for internal/external stakeholders that allowed prioritizing tasks early on in the SDLC to maintain aggressive deadlines while identifying mitigation plans when necessary
  • Managing Timeline Conflicts - managed tasks for 4 large and complex programs with competing deadlines that were successfully implemented with less than total of 14 medium/low severity defects identified after client validation
  • Product Exposure - managed oversight activities for projects including online banking, physical banking, mobile banking, mobile cash banking, and alert management that involved working with multiple teams with agile and waterfall methodologies.
Software Quality Assurance Consultant, 03/2010 - 05/2015
Valmet Corporation Little Rock, AR,
  • QA software process manager on large scale enterprise implementation projects for multiple national/international financial institutions
  • Managing the development and implementation of cross-company QA process throughout the SDLC including estimation, forecasting, budgeting, requirements review(s), requirements traceability, test schedule, overseeing testing execution, and defect resolution for implementation(s)
  • Process Management - collaborated/coordinated with senior leadership to design end-to-end process methodology that led to an increase in overall estimation and forecast accuracy by more than 12% on project implementations
  • Process Development - developed process templates to close gap between client user experience and end customer experience that resulted in identifying additional requirements that would have created a scope gap later on in the SDLC
  • Process Improvement - integrated QA methodology with the program/project management practice to create software quality standards across client and internal teams within the SDLC that resulted reducing implementation defects by 28% on average
Business Analyst, 2009 - 03/2010
Metavante City, STATE,
  • Manage scope and requirements on medium to large scale financial institution projects for enterprise flagship products
  • Defined requirements by coordinating with solution architect and vendor teams to define testable requirements and scope for implementation projects
  • Requirements Management - analyzed client business needs to formulate project scope & requirements to efficiently translate to technical and testable requirements while cutting down hours for internal teams
  • Relationship Management - developed collaborative relationships with product teams to identify appropriate coverage of business requirements while reducing gaps by 5% on all projects
  • Document Management - identified necessary documents to fulfill clients' business needs and ensured accuracy and completeness by conducting audits throughout the SDLC to identify gaps early in the SDLC while reducing number of necessary change requests by clients on projects
  • User Scenario Development - coordinated user scenarios and screen mock-ups with clients that increased test coverage allowing early detection of defects within the SDLC
Software Test Analyst Intern, 02/2008 - 2009
Metavante City, STATE,
  • Perform manual testing on small to medium scale implementation projects for internal systems linking directly into client environments
  • Developed and managed test plans, test cases, test execution, and defect identification/verification
  • Data Analysis - created test execution reports to identify any potential risks to meeting implementation deadlines Test Suite
  • Development - coordinated testing efforts with business analysts, QA leads, and technical analysts to develop testing suite and increased overall testing efficiency by 5%
  • Defect Management - identified and managed software defects prior to client implementation, resulting in reduced development re-work by 8% Mentoring - trained newly hired interns & full-time employees on product specifications/functionality through presentations that effectively reduced learning curve by 30%
MBA: , Expected in 2017
- ,
Status -

Expected to start in Fall 2015

Bachelor's: Business Administration, Expected in 2008
University of Wisconsin - Milwaukee, Wisconsin
Status -

Emphasis in finance & marketing

PMP Certification In Progress: , Expected in
- ,
Status -

Urdu Hindi English

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Resume Overview

School Attended

  • University of Wisconsin

Job Titles Held:

  • Software Quality Assurance Consultant
  • Business Analyst
  • Software Test Analyst Intern


  • MBA
  • Bachelor's
  • PMP Certification In Progress

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