Experienced Quality Assurance Analyst with industry knowledge in Software testing and Hardware support, seeking to obtain a position that will increase my technical knowledge and advance in a dynamic organization.
Education and Training
Bachelor of Science: Management Information SystemsAuburn University － Auburn, AL
3.45 Major GPA
Microsoft Certified System Engineer - Windows 2000
Software Testing and Troubleshooting
Strong Communication Skills
Test Case Creation and Management
Strong analytical and collaborative skills
Problem Analysis and Resolution
Desire to increase industry knowledge in automated testing
Quality and Productivity Improvement
Software Development Life Cycle
08/2005 to Current
Software Quality Assurance AnalystMcLeod Software － Birmingham, AL
Founding member of the Software Quality Assurance Team for McLeod Software which produces advanced dispatch and accounting transportation management software.
Team leader over New Product Development for the past two years.
Implementation of Software Quality Assurance processes and procedures, test lab, and Mercury Quality Center.
Creation of test cases and execution utilizing Mercury Quality Center 8.0 and 9.0.
Upgraded Mercury Quality Center from 8.0 to 9.0.
Perform functional, integration, and regression testing on new development for the base product, web product, and customized customer projects.
Utilized in-house defect tracking system to report issues that needed to be addressed.
Creation and maintenance of the test lab through installations, upgrades, and maintenance of SQA environments for new and existing versions of the software.
Developed a process for deployments and promotions to the various SQA environments.
Responsible for scheduled promotions; maintained a Change Log on the SQA Sharepoint.
Upgraded customer database to current version of LME to be used for testing.
Plans to be used for automation testing between releases.
Created and maintained SQA Sharepoint for team collaboration.
Responsible for SQL 2000, SQL 2005, and SQL 2008 database maintenance and recovery plan for Mercury Quality Center and test lab databases.
Utilized Visual Source Safe for document management.
Creation and execution of SQL queries for testing scenarios.
Utilized CompuServe Changepoint Professional Services Automation for time and project management.
Strengths include strong analytical and problem solving skills, attention to detail, documentation, organization, communication, and the ability to work well with a team and as an individual.
Experienced with self management and working remotely utilizing Cisco SSL VPN Client for Web VPN and remote desktop.
Worked remotely from Dallas for a year.
12/2003 to 06/2004
System Engineer Level I
Server Support for HEALTHSOUTH Corporate and Field Servers running NT, Server 2000, Advanced Server 2000, Datacenter Server 2000, and Server 2003.
Configuration, maintenance, and performance monitoring of new and existing servers.
Troubleshooting of server issues and hardware replacement coordination.
Testing and documentation of new and existing server environments and applications.
Responsible for server backup maintenance; installing and administering Veritas Backup Exec and Net Backup Software.
Utilized Active Directory to create global security and distribution groups.
MS SQL 2000 administration; database installation and upgrades.
Troubleshooting of Citrix issues.
11/2001 to 12/2003
System Support Analyst Level IIHEALTHSOUTH IT Group － Birmingham, AL
Desktop Support Team
Desktop Support for Corporate, Outpatient, Inpatient, Surgical, and Diagnostic Centers.
Installation and troubleshooting of Windows NT, 2000, and XP operating systems.
Maintenance of Desktops, Laptops, and wireless devices on the HEALTHSOUTH Domain.
Troubleshooting and documentation of issues dealing with LAN and wireless network connectivity, printers, desktops, laptops, TabletPCs and software fixes.
Maintenance of XP Sharepoint to provide a common resource for learning.
Served as a team lead to fellow analysts and contractors regarding processes, procedures, and fixes.
Experienced in blue screen recovery, data recovery, and data backup.
Worked with various hardware vendors to coordinate replacement parts.
Tested compatibility of various software packages utilized by HEALTHSOUTH in preparation for XP rollout.
Trained users on best practices for the utilization and maintenance of their computers.
Created and maintained company wide Microsoft Office Templates.
Utilized Remedy call tracking system for defect tracking and reporting; Created Crystal Reports to extract data from Remedy database.
Installation and utilization of a variety of software packages including but not limited to Castanet Software Deployment, Trend Virus Scan, Timbuktu Pro, Internet Explorer, Microsoft Outlook, Anzio for HPAS, VNC, office recovery program, Adobe Acrobat, Therapy Source software, which included a variety of different packages utilized by Outpatient rehab facilities.
06/2001 to 10/2001
Technical AnalystElectronic Healthcare Systems － Birmingham, AL
Practice Management Software Company that provides doctor's offices with Care Revolution software Use of problem solving and analytical skills to identify issues with printing, corrupted profiles, Oracle 8.05 and 8I errors, script errors, database errors, connection problems, performance problems, email maintenance, and client workstation repairs.
Wrote SQL queries to extract data out of client's databases.
Created labels and reports using the data pulled from the client's database with Excel and Microsoft word mail merge.
Created and maintained custom HCFA forms on the print server to adjust alignment and tray selection.
Troubleshooting of Citrix issues using the Published Application Manager, Citrix Server Administrator, User Manager, Custom ICA connections, Application Set Manager, and terminal server desktops.
Troubleshooting of Electronic Data Interface issues dealing with claim submission to different clearinghouses.
Created Crystal Reports to pull information out of various databases.
Also created reports to generate information from the HEAT call tracking system to monitor departmental progress on the number of calls opened and closed for different sets of criteria.
Coordinated between departments to ensure that upgrades and enhancement requests went smoothly.
06/1999 to 06/2001
Technical AnalystComputer Science Corp － Birmingham, AL
Use of analytical skills to identify and troubleshoot software errors in the following areas: programming, data, Graphical User Interface problems, and setup errors.
Created test scenarios for programmers, quality assurance analysts, and clients that detailed where errors were located in the software and how the problems could be recreated.
Analyzed COBOL code by identifying bugs, compiling programs, and stepping through code.
Consulted clients regarding upgrades and modification requests for future releases.
Researched issues and conducted frequent conference calls to discuss "Go-Live" issues.
Trained clients on program functionality.
Worked with Lotus Notes, AS/400, COBOL, ALDON File Management, Clarify Tracking System, Seagull GUI/400, Microsoft Office Professional, and Managed Health Care Concepts.
08/1998 to 06/1999
Computer OperatorAuburn University Alumni IS Group － Auburn, AL
Management of the system console and high-speed IBM printers.
Conducted back-up tapes in the AS/400.
Assisted the programmers with user requests and problems.
accounting, Active Directory, Adobe Acrobat, Go-Live, analytical skills, AS/400, attention to detail, Automation, back-up, Backup, Cisco, Citrix, Clarify, COBOL, CompuServe, hardware, Crystal Reports, Client, clients, databases, database, Desktops, document management, documentation, email, Engineer, File Management, forms, functional, GUI, Graphical User Interface, IBM, Internet Explorer, LAN, Laptops, team lead, Team leader, Lotus Notes, Microsoft Certified, Excel, mail, Microsoft Office Professional, Microsoft Office, office, Microsoft Outlook, Sharepoint, SQL 2000, Windows 2000, 2000, NT, Windows NT, Microsoft word, network, New Product Development, operating systems, Oracle 8, printers, problem solving, problem solving skills, processes, programming, progress, project management, Quality, quality assurance, repairs, reporting, Servers, script, Visual Source Safe, MS SQL, SQL, SSL, Desktop Support, terminal server, Therapy, transportation, Trend, troubleshoot, Troubleshooting, upgrades, Veritas Backup, VPN