Detail-oriented Computer Technician with 14 years of high-quality technical service experience in a large corporate environment for internal and external clients ranging from executives to end-users. Looking to provide exceptional customer service troubleshooting and repairing a full range of desktop, laptop, multi-function printers, Microsoft Office products, mobile devices and Remote Support Tools.
Working with shifting priorities
Managing multiple projects simultaneously
Strong Analytical Skills
Strong Collaborative Skills
Excellent Problem Solving Skills
Excellent Communication Skills
Technical Help Desk
Linux, Windows 7, Mac OS
IT security best practices
Software Deployment SpecialistSep 2011 - Jun 2014 University of Alaska Fairbanks303 Tanana Dr, Bunnell Rm# 231, Fairbanks, AK 99775
Build and test applications for deployment via various deployment techniques.
Using a VMWare or
other virtualized testing environment, develop packages for deployment.
Utilize tools such as AdminStudio,
Nsis, Batch, Powershell, Visual Basic, and other repackaging technologies.
Deploy applications with Med-V, App-V, SCCM, Group Policy, scripts, and other emerging technologies.
Develop the internal documentation for each software deployment to include creation notes, internal
support documentation for 1st and 2nd line support, and pre-deployment support personnel training.
Develop and work with customers and other OIT departments to finalize and publish a communications
plan for the software being deployed.
This includes mass emails, targeted emails, web sites documenting
the change and the procedures for implementation.
Key software to protect against unauthorized usage
using Sassafras Key server, Flexlm and vendor specific licensing servers.
Use various deployment methods
to distribute and install software, such as Med-V, App-V, System Center Configuration Manager, Active
Directory Group Policies, logon, start and shutdown scripts, Thinapp, Citrix, Remote Desktop Services and
Deploy the software in a logical sequence, virtual test machines, department's machines, test lab, labs,
test departments, expanded test departments, mass deployment.
Desktop Support Technician IIFeb 2009 - Sep 2011 University of Alaska Fairbanks303 Tanana Dr, Bunnell Rm# 231, Fairbanks, AK 99775
Provides system specifications to Tech Refresh customers.
Install and configure computer
operating systems, applications, and client/server software.
Test and evaluate new software to ensure
compatibility with existing hardware and software.
Operate and update applications required for the daily
operation of User Services.
Onsite user account maintenance on UAF file servers, E-mail servers, and other
distributed computing resources.
Maintain, install, inventory, modify and integrate complex system
software including operating systems, various network components, databases, associated database
interfaces, and multi-layered enterprise application software packages, system utilities for monitoring
critical enterprise level hardware/software and special applications for University systems.
related technical and administrative documentation and publications, insuring new applications are
documented prior to deployment.
Updating section documentation regarding network drawings, system
updates, application updates and known issues for supported systems and multi-layered applications.
and tested applications for deployment via manual deployment from a file share, pre-configured installation
from a file share, silently run, pre-configured installation from a file share, multiple, silently run, pre-
configured installations from a file share, manual and silently run advertisements via System Center
Used VMWare to test and develop packages for deployment.
AdminStudio, Nsis, Batch, Powershell, Visual Basic, and other repackaging technologies.
applications with App-V, Med-V, SCCM, Group Policy, scripts.
Keyed software to protect against
unauthorized usage using Sassafras Key server, Flexlm and vendor specific licensing servers.
deployment methods to distribute and install software, such as Med-V, App-V, System Center.
MCP: Microsoft Certified
ID #: 9095321
Blue Ribbon Tech Boot Camp
ID #: 19004696
Associate of Science: Information Technology SpecialistUniversity of Alaska FairbanksFairbanks, Alaska