Detail-oriented and results-driven IT professional with strong roots in customer service, management and sales. Proven ability to overcome obstacles, and interact effectively with a variety of differing personalities in the workplace. Well respected by co-workers and praised for having a positive attitude at all times.
Consistently provided an excellent customer service experience by maintaining the highest degree of courtesy, confidentiality, and professionalism.
Consistently asked for referrals by networking and cold calling potential clients to solidify existing business and to generate new business.
Educated and engaged customers through product demonstrations.
Performed all administrative aspects of sales including: Completing customer contracts and warranties, pulling products from inventory, sending 'Thank You' notes to new clients, accepting customer payments and processing completed orders.
Handled phone inquiries from customers on billing issues, payments, upgrades, trade-ins, and service change returns.
Western Governors University Business Management Bachelor of Science
Coursework in Business Administration and Finance
Jefferson State Community College Birmingham, AL
ITIL V3 Foundation
CompTIA Security + (Department of Defense Directive 8570 Compliant)
CompTIA Project + (Project Management)
Active Secret Clearance sponsored by the Department of Defense.
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
Companies Worked For:
Brockwell Technologies Inc. (BTI)
Western Governors University
Jefferson State Community College
Job Titles Held:
Software Asset Manager
Senior Business Analyst
IT Helpdesk Supervisor
Assistant Store Manager
Retail Sales Consultant
Business Management Bachelor of Science
Create a job alert for [job role title] at [location].