Software Asset Manager Resume Example
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SOFTWARE ASSET MANAGER
Executive Summary
Detail-oriented and results-driven IT professional with strong roots in customer service, management and sales. Proven ability to overcome obstacles, and interact effectively with a variety of differing personalities in the workplace. Well respected by co-workers and praised for having a positive attitude at all times.
Core Qualifications
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Work Experience
November 2015 to November 2016
UnisysRensselaer , NYSoftware Asset Manager
- Managed day to day requests from end-users to fulfill software licensing needs.
- Accurately updated the asset management database/spreadsheet as new purchases were made.
- Managed Enterprise License true-up & reconciliation.
- Provided support during software publisher audits.
- Stayed informed of new and updated software license models and options for key vendor products.
November 2016 to Current
Hcc Life InsuranceRemote , IASenior Business Analyst
- Provide Logistics Support
- Assists PowerLOG, CASA, COMPASS, and SYSPARS users with technical related questions
- Software testing (Utilizing JIRA to track progress)
- Manage TSB Remedy queues
- Train users on LEC tools (Onsite and TDY)
- Database configuration using WebLogic/PostgreSQL
- Participates in Sprint planning meetings for PowerLOG
- Answers phone calls and responds to MS outlook inquiries
- Write test cases for newest software requirements
July 2010 to January 2015
BoseFramingham , MAIT Helpdesk Supervisor
- Responsible for the development and performance of 40+ IT professionals on the Army Corps of Engineers-Information Technology (ACE-IT) contract.
- Selected, developed, and provided day-to-day leadership to a team of help desk analysts.
- Recognized and recommended operational improvements.
- Monitored performance of staff members according to established observation standards.
- Monitored call/ticket queues to ensure that set objectives were achieved.
- Created, updated and maintained procedures as appropriate.
- 24x7 work environment Issued on-call Blackberry to support night and weekend analysts.
- Helpdesk POC for major outages and escalations after hours.
January 2007 to July 2010
EMCO TechnologiesCity , STATEAssistant Store Manager
- Assisted the Retail Store Manager in the daily operation of a retail store.
- Assisted with scheduling employees, maintained inventory levels, conducted physical inventory checks, maintained store appearance, and completed day-to-day paperwork as directed.
- Spent 75% of time on the sales floor to ensure efficient, courteous handling of customer requests, including sales, billing/service problem resolution, bill payments and technical troubleshooting.
- Interviewed, hired, and trained new employees.
January 2001 to January 2007
AT&T MobilityCity , STATERetail Sales Consultant
- Consistently provided an excellent customer service experience by maintaining the highest degree of courtesy, confidentiality, and professionalism.
- Consistently asked for referrals by networking and cold calling potential clients to solidify existing business and to generate new business.
- Educated and engaged customers through product demonstrations.
- Performed all administrative aspects of sales including: Completing customer contracts and warranties, pulling products from inventory, sending 'Thank You' notes to new clients, accepting customer payments and processing completed orders.
- Handled phone inquiries from customers on billing issues, payments, upgrades, trade-ins, and service change returns.
Education
2015
Western Governors University
Business Management
Bachelor of Science
Business Management
Bachelor of Science
Coursework in Business Administration and Finance
Jefferson State Community College
City, State
City, State
Certifications
ITIL V3 Foundation
CompTIA Security + (Department of Defense Directive 8570 Compliant)
CompTIA Project + (Project Management)
Clearance Information
- Active Secret Clearance sponsored by the Department of Defense.
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Resume Overview
School Attended
- Western Governors University
- Jefferson State Community College
Job Titles Held:
- Software Asset Manager
- Senior Business Analyst
- IT Helpdesk Supervisor
- Assistant Store Manager
- Retail Sales Consultant
Degrees
- Business Management Bachelor of Science
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