Highly motivated professional with extensive management and client relations experience. Result-oriented with the ability to lead organizations to successfully increase annual revenues. Dedicated manager with vast experience in real estate management. Strengths include critical thinking, conflict resolution, and the ability to communicate with individuals at all levels.
Excellent verbal/written communication skills
Proficient in Microsoft Office products including: Word, Excel, Outlook, and Power Point
Able to maintain a positive attitude while demonstrating leadership skills
Ability to adjust and adapt quickly to changing situations
Knowledgeable in AR/AP processes, and implementing budgets
Sales experience with efficient negotiating skills
Excellent organizations skills with strong attention to detail
Able to manage personnel and special projects while maintaining routine workload demands
Soft Service Assistant Manager09/2015 to CurrentJLLCharlotte, NC
Responsible for client interactions, risk management, and issue resolutions.
Conduct regularly scheduled assessments per service line with the purpose of providing written records showing vendors are meeting expectations and KPI's.
Establish a relationship with Stakeholders and participate in the implementation of various projects and initiatives.
Identify and communicate risks and escalations before a problem arises to mitigate risk.
Regularly process work order requests and monitor vendors response time.
Assistant Property Manager03/2014 to 04/2015Cassidy Turley Commercial Real Estate Services, Inc, d/b/a DTZCharlotte, NC
Managed commercial properties by investigating and resolving tenant complaints, enforcing rules of occupancy, inspecting vacant units, planning renovations, and contracting outside vendors.
Provided full administration support including: implementing budgets and CAM reconciliations, preparing contracts, reporting cleanable square footage, and managing AR/AP.
Coordinated property repairs and work orders. Process included: input and dispatching, collecting and reviewing insurances, tenant billing, assisting engineers in closing work orders, and time tracking.
Intellectual Property Portfolio Manager12/2010 to 10/2013Portland Investments Company of AmericaCharlotte, NC
Managed a portfolio of properties over 400,000 square feet and become the primary liaison between owners and tenants.
Communicated monthly budget forecasts to investors. Maintained AP/AR add increased revenue by properly assessing the market value.
Conducted comprehensive monthly inspections and collaborated with other departments to ensure company objectives are made.
Branch Manager01/2007 to 12/2010Enterprise HoldingsCharlotte, NC
Managed and trained 10 professionals at high-volume rental car company. Assigned tasks to associates, conducted weekly sales meetings, and coordinated rental car services.
Generated over 2 million dollars a year in revenue resulting from large-scale direct marketing campaign, cold calling, and establishing relationships with corporate accounts.
Defined strategy and business for long term growth and profits. Analyzed P&L statements, collected and managed account receivables, and reduced expenses by strategic planning.
North and South Carolina Brokerage License2010Superior Real Estate SchoolCharlotte, NC
Business & Economics2006West Virginia UniversityMorgantown, WV