Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.
Skills
Knowledge of legal standards
Budget planning and management
Planning and scheduling
Standard office practices
Positive and professional
Understanding of treatment options
Understanding of HR policies
Understanding of medical laws
Employee onboarding and offboarding
Knowledge of HMOs, Medicare and Medicaid
Proficient in creating and maintaining schedules
Personal and professional integrity
Planning and organization
Event and meeting planning
Reviewing standards of care
Understanding of medical terminology
Admissions and discharge processes
Education and Training
University of IdahoMoscow, ID, Expected in 12/1993 ā āBachelor of Science:Sociology And Social Work - GPA:
Brigham Young UniversityProvo, UTExpected in ā ā:General Studies - GPA:
McCall-Donnelly High SchoolMcCall, IDExpected in 05/1988 ā āHigh School Diploma: - GPA:
Experience
Steward Health Care Network - Social Work Case Manager - ACO City, STATE, 05/2019 - 03/2020
Performed psychosocial assessments to identify barriers in patient's ability to obtain medical care.
Coordinated care for medically-complex patients experiencing barriers to obtaining services.
Acted as liaison between clients and community agencies to arrange for assistance in housing, education and social determinants of health.
Collaborated with multidisciplinary team of mental health case managers and disability workers.
Interviewed clients telephonically to determine what services would best address specific needs.
Supported members in obtaining medications through grants and community resources.
Case Managed 60 members after enrollment.
Landmark Hospital - LTAC - Director of Case Management and Discharge Planning City, STATE, 08/2016 - 04/2019
Created agendas and communication materials for team meetings.
Improved customer satisfaction by finding creative solutions to problems.
Recognized by management for providing exceptional customer service.
Improved profit margins by streamlining operations and workflow and negotiating with a number of insurance providers for authorization of services.
Coordinated discharges with physician's to optimize services and needs of patients.
Sunrise Of Holladay - Reminiscence Cordinator - Memory Care Director City, STATE, 12/2013 - 08/2016
Ensured that quality service was continuously delivered, which resulted in high satisfaction levels from families and residents.
Personally gave prospective residents and families tours of memory care unit, answering questions about services and facility.
Interviewed and hired individuals bringing talent, well-developed skills sets and passion for assisting others, effectively creating a team of 30 care mangers.
Kept family members abreast of important information regarding loved ones, including care, health issues and medication.
Provided onboarding and coaching to new hires to help each feel comfortable in job positions and prepared to handle various responsibilities.
Participated in daily meetings with department heads to discuss census information, admissions and discharges for residents.
Resolved conflicts promptly among physicians, nurses and other healthcare employees to keep workflows on task.
Delivered income records, balance sheets and documents to board to keep executives informed of all potential financial issues.
Recruited well-qualified candidates to fill vacancies and offer residents unparalleled care.
Created and maintained facility documents and records, maintaining accuracy while managing sensitive data.
Reviewed and assessed staff processes, reducing hazards posed for residents and staff while promoting regulatory compliance.
Collaborated with multi-disciplinary staff to improve overall patient care and response times.
Legacy Home Health And Hospice - Director of Social Work and Bereavement Services City, STATE, 06/2005 - 08/2013
Produced and updated organizational records and reports, including organizing budgets and documentation.
Presented talks at community groups to promote organizational mission and programs.
Identified and hired talented individuals bringing valuable skills and great experience to team.
Coordinated referrals to community services by advocating for individual needs and addressing roadblocks.
Developed and incorporated community-based programs to meet various needs and monitored each program's effectiveness.
Assessed each resident's psychosocial needs.
Analyzed data from surveys, referrals and follow-up services on financial, legal, crisis intervention, community referrals and outreach services.
Collaborated with team members to identify and accomplish agency objectives.
Consulted with local government representatives to understand community needs and strategize response plans.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
Improved customer satisfaction by finding creative solutions to problems.
Recognized by management for providing exceptional customer service.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Accomplishments
Licensed Social Worker in the states of Idaho and Utah
Completion of 20 CEU hours annually to maintain Social Work licenses
Graduated Cum Laude from the University of Idaho
State of Idaho Bereavement Coordinator of the Year 2012
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School Attended
University of Idaho
Brigham Young University
McCall-Donnelly High School
Job Titles Held:
Social Work Case Manager - ACO
Director of Case Management and Discharge Planning
