social services director resume example with 4 years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Dedicated Health & Social Services professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

  • Self-motivated professional
  • Proficient in Microsoft Office, Outlook, Essentia, Epic, PointclickCare
  • Data analysis
  • Culturally-competent care
  • International Classification of Diseases (ICD.9CM)
  • Federal and state regulations
  • Auditing experience
  • Interviewing skills
  • HIPAA Compliance
  • Treatment Planning
  • Long-Term Care
  • Quality Management
  • Conflict resolution
Springfield College Springfield, MA, Expected in 08/2021 MBA : Nonprofit Management - GPA :
  • Professional development completed in Human Resources
  • Relevant Coursework Completed: Non-profit Law & Accounting
  • Completed professional development in Grant Writing
  • Member of National Black Master's of Business Administration Association (NBMBAA)
Springfield College Tampa Florida , Expected in 05/2020 Bachelor of Science : Human Services - GPA :
  • Awarded Magna Cum Laude
  • Dean's List Fall 2018, Spring 2019, Fall 2019, Spring 2020
  • Relevant Coursework Completed: Treatment Planning & Cultural Competency
Work History
Monarch Healthcare Management - Health and Social Services Coordinator
Maple, WI, 05/2022 - Current
  • Created and implemented organizational policies and procedures.
  • Assisted with regulatory issues such as compliance.
  • Consulted with healthcare
  • Coordinated activities with hss manager to align planning processes with targeted project outcomes.
  • Monitored status of individuals with chronic health concerns.
  • Analyzed current programs to determine effectiveness.
  • Recruited, oriented and trained healthcare staff members.
  • Provided in-depth support to executive staff in regards to healthcare programs and administration.
  • Organized and managed contracts directly related to strategic mission of healthcare system.
  • Developed and maintained electronic record management systems to analyze and process data.
  • Managed team schedule and workflow between jobs.
  • Consulted with healthcare professionals on business decisions.
  • Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations and procedural costs.
  • Updated treatment plans on monthly basis with latest intervention strategies and progress notes.
  • Completed psychosocial evaluations and needs assessments.
  • Delivered social work services to chronically Ill in home or facility settings.
  • Documented case notes daily and coordinated follow-up for seamless case management.
  • Worked with medical teams, patients and families to implement effective treatment plans.
  • Coordinated program referrals for community-based resources.
  • Coordinated individualized discharge plans to manage safe transition back into community and home environments.
  • Provided ongoing counseling to help patients deal with conditions and processes
Abbington Murray - Social Services Director
Murray, UT, 03/2021 - 03/2022
  • Provide ongoing case management to patients to implement appropriate treatment plan, adhere to quality models and maximize utilization of services needed to achieve optimal outcomes.
  • Acted as Long-Term Care Insurance expert, answering internal and external questions and inquiries
  • Developed, implemented, revised and evaluated policies and procedures.
  • Spearheaded and implemented new projects to expand scope of engagement.
  • Increased patient satisfaction scores by 80% within 3 Months.
  • Organized and facilitated 5 department head meetings weekly, discussing current census, admissions and discharges and residents' Medicaid applications.
  • Coordinated referrals and direct support for Geriatric and Long-term Care clients.
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
  • Resolved problems, improved operations and provided exceptional service.
  • Provided care and progress reports to patients.
  • Updated treatment plans on monthly basis with latest intervention strategies and progress notes.
  • Completed psychosocial evaluations and needs assessments.
  • Verified client information by analyzing existing evidence on file
  • Referred clients to appropriate team members, community agencies and organizations to meet treatment needs
  • Oversaw staff development through in-depth trainings, workshops, seminars and other learning opportunities
  • Recruited, interviewed and hired staff members offering exceptional talent and brought great skills to team
Public Health Management Corporation - Social Services Director
Fort Washington, PA, 03/2022 - 05/2022
  • Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
  • Conducted community workshops to promote different programs and educate public on available services.
  • Developed and implemented variety of innovative policies and strategies to promote client self-sufficiency.
  • Educated families and community members about domestic violence and impact on children.
  • Developed and created programs and monitored effectiveness against individual participant needs.
  • Referred families to shelters, legal resources and educational programs.
  • Worked with senior case managers to coordinate team development activities and trainings.
  • Helped develop monthly schedules and assignments.
  • Led projects and analyzed data to identify opportunities for improvement.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
North Florida Evaluation Treatment Center - Activity Director
City, STATE, 10/2020 - 03/2021
  • Designed wide variety of activities to stimulate interest, involvement and engagement of patients.
  • Worked with nursing team to identify and document changes in patient mental acuity and physical abilities.
  • Developed and lead intergenerational activities to encourage mental agility of patients.
  • Created and delivered recreational programs for small and large groups of residents.
  • Drafted budgets for programs and ordered materials that were needed for certain activities.
  • Developed monthly life enrichment calendar and published electronically and in print.
  • Planned resident outings and special events to mark holidays and celebrate special occasions.
  • Established vendor relationships to access timely services in support of events.
  • Assigned work to staff, set schedules and motivated strong performance in key areas.

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Resume Overview

School Attended

  • Springfield College
  • Springfield College

Job Titles Held:

  • Health and Social Services Coordinator
  • Social Services Director
  • Social Services Director
  • Activity Director


  • MBA
  • Bachelor of Science

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