social services case mananger resume example with 15+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • :
Human Service Case Worker with 8+ years experience conducting assessments, interviews, case planning,  and walk-in direct client services. Extensive experience working with diverse populations ranging from American's with Disabilities, Veterans, and at risk minority populations.

• Expert interactive skills and ability to build rapport with clients
• Effective in providing appropriate family services referrals
• Excellent assessment technique and skills
• Strong in MS office suite and organization

  • Forensic Interviewer
  • Rapport Building
  • Solution Based Casework
  • Data Systems for Social Services
  • Needs Assessments Child and Adult
  • Crisis Intervention
  • Screenings
  • Risk Assessment
  • As a Social Service Case Manager I made an Excel based tool that auto-populated due dates based on case type and linked directly to relevant forms required by case type.
  • As a Social Service Case Manager I searched and made an index of free training for general use related to the field of working with individuals in crisis and families in need of services.
  • As a Content Editor for the Team SoloMid brand I wrote the writing standard by which user submitted content would be published through advertising streams.
  • As a Operations Manager I made a PowerPoint Interactive writing tool that answered all Frequently Asked Questions.
  • As a Operations Manager I reduced the average documentation time after a meeting of my case managers from 5 days, to 28 hours.
Social Services Case Mananger, 04/2015 to 07/2016
Bluegreen ResortsPearland, TX,
  • Maintained average case load of 25, comprised of a mix of Investigations of Maltreatment, Implementation of Family Support Services, and Case Planning for Family Preservation.
  • Conduct Initial Safety Assessment and Family Needs Assessment making referrals for social welfare services, mental health services, and education as needed.
  • Coordinated services through community partners. 
  • Established Specific Measurable Achievable Realistic Timely (SMART) goals with Clients to help mitigate recidivism.
  • Testified in Court as needed in regards to case planning and outcomes. 
Administrative Assistant , 2014 to Current
GopuffNorco, LA,
  • Provide Interpreting Services for Americans with Disabilities.
  • Schedule assignments for sub-contractors
  • Invoice clients for services rendered and other fees
  • Maintain training documentation and certification information.
  • Prepare mileage and travel claims.
(Seasonal) Ranch Hand, 05/2012 to 07/2015
Kenco Group, Inc.Oakland, NJ,
  • Prepared Cattle for auction and delivery.
  • Bi-monthly alkali testing of onsite water supply.
  • Fulfillment of orders for Hay and Alfalfa.
  • Prepared grounds in a landscaping capacity for seasonal recreational use.
  • Fed, watered, and kept area clean for Horses, Sheep, Goats, Chickens, and Bison.
(Commision) Content Editor, 05/2010 to 07/2015
Team SolomidCity, STATE,
  • Research player trends in League of Legends, conduct critical analysis of data to produce reports to be referenced in the creation of social media content.
  • Edit user submitted content for publishing under TSM Brand.
  • Weekly e-Conferencing to plan the following weeks social media content to drive advertising money through click-per-views and banners.

Supervisor - Case Manager, 04/2010 to 05/2012
U.S. Army Intelligence CorpsCity, STATE,
  • Created a documentation standard of practice for Case Managers.
  • Developed and conducted bi-monthly training seminars on report writing, documentation, and direct-client support.
  • Coordinated with Law-Enforcement, Host Governments, CIA, FBI, NSA, and DIA to build evidence packets against persons of interest.
  • Developed and taught classes on the handling of sensitive information to foreign nationals.
  • Developed and implemented classes on cultural sensitivity and the importance of respecting cultural practices of others.
  • Certified as an Information Assurance Officer
  • Conducted Vulnerability Assessments
Human Intelligence Collector, 05/2007 to 04/2010
U.S. Army Intelligence CorpsCity, STATE,
  • Professional trainer conducting classes on rapport building, elicitation, interviewing, investigation techniques, assessment and analysis.
  • Conducted over 200 interviews that helped recover the bodies of British Soldiers killed in Majar Al-Kabir in 2003.
  • Used Biometric Automated Toolset (BAT) and Handheld Inter-agencyIdentify Detection Equipment (HIIDE) and fingerprint extraction from used munitions to populate databases in the facilitation of background checks.
Operations Supervisor, 11/2006 to 03/2007
Every 15 MinutesCity, STATE,
  • Coordinated with local law enforcement groups, community partners, and the Lassen County School system over a period of 7 months to create a 10- day training program within the school system to simulate the death of a student by drunk driving  every 15 minutes.
  • Wrote the script for simulated drunk driving scene, hired media contractors, and secured food and lodging for the students whom would be "Killed" during the event.
  • Introduced the program as key-speaker at assembly and introduced each follow up speaker.
Order Fulfillment - Labor, 06/2005 to 06/2006
McKee's DistributionCity, STATE,
  • As Order Fulfillment labor working for McKee's Distribution my responsibilities were to palatalize and load into.
  • shipping units orders of ice-cream, milk, eggs, and ice.
  • Duties included storing and unloading of goods at.
  • fulfillment location, and at customer facility.
: Social Work, Expected in 2018 to University of Alabama - Tuscaloosa, AL
Social Work - Direct Client Services
Bachelor of Science: Human Services - Case Management, Expected in 2015 to Kennesaw State University - Kennesaw, GA
Human Services - Case Management
GPA: 3.3
Extensive Knowledge of Child Welfare, Formally Trained in Rapport-building Techniques, Typing Speed (WAM) of 85+, Strong Sense of Empathy, Excellent analytical skills

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Resume Overview

School Attended

  • University of Alabama
  • Kennesaw State University

Job Titles Held:

  • Social Services Case Mananger
  • Administrative Assistant
  • (Seasonal) Ranch Hand
  • (Commision) Content Editor
  • Supervisor - Case Manager
  • Human Intelligence Collector
  • Operations Supervisor
  • Order Fulfillment - Labor


  • Bachelor of Science

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