Human Service Case Worker with 8+ years experience conducting assessments, interviews, case planning, and walk-in direct client services. Extensive experience working with diverse populations ranging from American's with Disabilities, Veterans, and at risk minority populations.
• Expert interactive skills and ability to build rapport with clients
• Effective in providing appropriate family services referrals
• Excellent assessment technique and skills
• Strong in MS office suite and organization
Solution Based Casework
Data Systems for Social Services
Needs Assessments Child and Adult
As a Social Service Case Manager I made an Excel based tool that auto-populated due dates based on case type and linked directly to relevant forms required by case type.
As a Social Service Case Manager I searched and made an index of free training for general use related to the field of working with individuals in crisis and families in need of services.
As a Content Editor for the Team SoloMid brand I wrote the writing standard by which user submitted content would be published through advertising streams.
As a Operations Manager I made a PowerPoint Interactive writing tool that answered all Frequently Asked Questions.
As a Operations Manager I reduced the average documentation time after a meeting of my case managers from 5 days, to 28 hours.
Social Services Case Mananger05/2015 to 08/2016Company NameCity, State
Maintained average case load of 25, comprised of a mix of Investigations of Maltreatment, Implementation of Family Support Services, and Case Planning for Family Preservation.
Conduct Initial Safety Assessment and Family Needs Assessment making referrals for social welfare services, mental health services, and education as needed.
Coordinated services through community partners.
Established Specific Measurable Achievable Realistic Timely (SMART) goals with Clients to help mitigate recidivism.
Testified in Court as needed in regards to case planning and outcomes.
Administrative Assistant 01/2014 to CurrentCompany NameCity, State
Provide Interpreting Services for Americans with Disabilities.
Schedule assignments for sub-contractors
Invoice clients for services rendered and other fees
Maintain training documentation and certification information.
Prepare mileage and travel claims.
(Seasonal) Ranch Hand06/2012 to 08/2015Company NameCity, State
Prepared Cattle for auction and delivery.
Bi-monthly alkali testing of onsite water supply.
Fulfillment of orders for Hay and Alfalfa.
Prepared grounds in a landscaping capacity for seasonal recreational use.
Fed, watered, and kept area clean for Horses, Sheep, Goats, Chickens, and Bison.
(Commision) Content Editor06/2010 to 08/2015Company NameCity, State
Research player trends in League of Legends, conduct critical analysis of data to produce reports to be referenced in the creation of social media content.
Edit user submitted content for publishing under TSM Brand.
Weekly e-Conferencing to plan the following weeks social media content to drive advertising money through click-per-views and banners.
Supervisor - Case Manager05/2010 to 06/2012Company NameCity, State
Created a documentation standard of practice for Case Managers.
Developed and conducted bi-monthly training seminars on report writing, documentation, and direct-client support.
Coordinated with Law-Enforcement, Host Governments, CIA, FBI, NSA, and DIA to build evidence packets against persons of interest.
Developed and taught classes on the handling of sensitive information to foreign nationals.
Developed and implemented classes on cultural sensitivity and the importance of respecting cultural practices of others.
Certified as an Information Assurance Officer
Conducted Vulnerability Assessments
Human Intelligence Collector06/2007 to 05/2010Company NameCity, State
Professional trainer conducting classes on rapport building, elicitation, interviewing, investigation techniques, assessment and analysis.
Conducted over 200 interviews that helped recover the bodies of British Soldiers killed in Majar Al-Kabir in 2003.
Used Biometric Automated Toolset (BAT) and Handheld Inter-agencyIdentify Detection Equipment (HIIDE) and fingerprint extraction from used munitions to populate databases in the facilitation of background checks.
Operations Supervisor12/2006 to 04/2007Company NameCity, State
Coordinated with local law enforcement groups, community partners, and the Lassen County School system over a period of 7 months to create a 10- day training program within the school system to simulate the death of a student by drunk driving every 15 minutes.
Wrote the script for simulated drunk driving scene, hired media contractors, and secured food and lodging for the students whom would be "Killed" during the event.
Introduced the program as key-speaker at assembly and introduced each follow up speaker.
Order Fulfillment - Labor06/2005 to 06/2006Company NameCity, State
As Order Fulfillment labor working for McKee's Distribution my responsibilities were to palatalize and load into.
shipping units orders of ice-cream, milk, eggs, and ice.
Duties included storing and unloading of goods at.
fulfillment location, and at customer facility.
Social Work2018University of AlabamaCity, StateSocial Work - Direct Client Services
Bachelor of Science: Human Services - Case Management2015Kennesaw State UniversityCity, StateHuman Services - Case Management GPA: 3.3
Extensive Knowledge of Child Welfare, Formally Trained in Rapport-building Techniques, Typing Speed (WAM) of 85+, Strong Sense of Empathy, Excellent analytical skills
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University of Alabama
Kennesaw State University
Job Titles Held:
Social Services Case Mananger
(Seasonal) Ranch Hand
(Commision) Content Editor
Supervisor - Case Manager
Human Intelligence Collector
Order Fulfillment - Labor
Social Work 2018 Bachelor of Science : Human Services - Case Management 2015
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