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Social Services Case Manager Resume Example

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SOCIAL SERVICES CASE MANAGER
Professional Summary

Compassionate case manager in a skilled nursing facility; highly organized provider for up to 80 clients at one time from diverse backgrounds. Facilitates supportive services and counseling, performs assessments, and creates intervention plans for elderly clients in a long-term care setting. Team-oriented professional dedicated to improving lives of clients by offering effective solutions.

Skills
  • Medicare and Medicaid applications
  • Psychosocial assessments expert
  • Depression and anxiety specialist
  • Skilled community-based case manager
  • Knowledge of medical and psychiatric terminology
  • Project organization
  • Relationship development
  • Operational improvement
  • Problem resolution
  • Customer service
Work History
Social Services Case Manager, 08/2019 to Current
Company Name – City, State
  • Cultivated positive, trusting relationships with clients and community providers to promote effective coordination of resources.
  • Gathered information from mental and physical health and educational records to make recommendations and determine appropriate care plans.
  • Coordinated with social, public and welfare agencies to obtain and provide client information.
  • Disposed of personal biases and remained open and empathetic when designing client service plans.
  • Facilitated communication between agencies about best practices to create comprehensive care system and eliminate barriers to client support.
  • Assessed programs provided both by NHC and outside agencies to assure assembly of high-quality care teams.
  • Navigated cultural barriers conflicting with western medical practices to provide support relevant to each individual.
  • Provided group and individual counseling to identify, discuss and resolve problems and issues.
  • Assisted clients in accessing services and benefits by providing education and information about community resources, successfully assisting all clients in acquiring needed aid.
  • Referred clients and researched services that provided for individual needs and determined best options based on need and location.
  • Upheld clients' rights and conducted client counsel meetings to gather opinions from current clients on how to improve practices.
  • Assisted clients and families with Medicaid applications for long-term care services.
Accounts Payable Clerk, 08/2016 to 08/2018
Company Name – City, State
  • Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
  • Disbursed petty cash by recording entries and verifying documentation.
  • Generated financial statements and reports detailing accounts receivable status
  • Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
  • Stayed on top of applicable federal and state requirements to minimize legal and financial risks.
Photographer and Sales Associate, 05/2015 to 08/2016
Company Name – City, State
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Solved customer challenges by offering relevant photo packages and services.
  • Educated customers on promotions to enhance sales.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Trained and developed photographers in company processes, product knowledge, customer service and selling techniques.
Independent Sales Consultant, 01/2015 to 07/2016
Company Name – City, State
  • Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
  • Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects.
  • Organized jewelry inventory to keep samples ready and products within optimal levels to support target customer levels.
  • Created and deployed successful marketing collateral to highlight offerings and engage customers at appointments, trade shows and networking events.
  • Educated customers by providing hands-on jewelry demonstrations and explaining benefits and advantages of joining Premier Designs as an independent distributor.
Education
Associate of Arts: Sociology, 05/2019
Coastal Carolina University - City, State
  • Minored in Psychology
  • Coursework in different areas of sociology, including social issues regarding crime, mental health, and socioeconomic stratification
  • Coursework in different areas of psychology, including studies in abnormal psychology, child and adolescent psychology, and mental illnesses.
No Degree: SociologyClemson University - City, State
  • Minored in Criminal Justice.
  • Coursework in criminology, social stratification, and mental illness to better understand the reasons for different crimes.
High School Diploma: 06/2014
Aynor High School - City, State
  • Member of National English Honor Society, Anchor Club, Spanish Club, Academic Olympic Team, Soccer Team, and Color Guard.
  • Graduated magna cum laude.
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Resume Overview

School Attended

  • Coastal Carolina University
  • Clemson University
  • Aynor High School

Job Titles Held:

  • Social Services Case Manager
  • Accounts Payable Clerk
  • Photographer and Sales Associate
  • Independent Sales Consultant

Degrees

  • Associate of Arts : Sociology , 05/2019
    No Degree : Sociology
    High School Diploma : 06/2014

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