Proactive Case Manager with healthcare background comfortable in high-pressure environments seeks to enhance an organization with application of Social Service knowledge combined with past management experience.
Skills
Attention to detail and ability to prioritize
Recruiting and Hiring experience
Customer service excellence
Quick problem solver
Calm and level-headed under duress
Self directed
Scheduling and calendar management
Computer proficiency
Conflict mediation
Recordkeeping and updating
Staff training
Supervision and management
Customer relationhip retention
Inbound and outbound calling control
Education and Training
Eastern WClaireington UniversityCheney, WAExpected in 06/2015 – –Bachelor of Science:Biology - GPA:
STEM Scholarship Recipient
3.2 GPA
Pierce Community CollegePuyallup, WAExpected in 06/2011 – –Associate of Arts:Running Start - GPA:
3.8 GPA
Gov. John R. Rogers High SchoolPuyallup, WAExpected in 06/2011 – –High School Diploma: - GPA:
3.8 GPA
Experience
Prestige Care, Inc - Social Services Case Manager Newberg, OR, 05/2018 - 01/2020
Performed ongoing monitoring of care plans to evaluate effectiveness, documenting interventions and goal achievements and suggesting changes accordingly.
Advocated for clients' best interest in school settings, at juvenile court and in other systems that interfaced with client and family.
Facilitated supportive services and counseling for family members to address special concerns and ease transition during home visits.
Interviewed clients individually and in family groups to determine what services would best address specific needs.
Interviewed clients at residence for home study assessments to assist courts with custody decisions.
Worked closely with public child welfare system staff, supervisors and court personnel to identify and mitigate barriers to timely permanency.
Supervised and mentored [Type] group in assigned [Duty] and [Duty].
Collaborated with multidisciplinary team of mental health case managers and disability workers.
Assigned, administered and monitored social work cases of more than [Number] individuals and families successfully.
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