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Social Services Case Manager Resume Example

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CA
SOCIAL SERVICES CASE MANAGER
Summary

Proactive Case Manager with healthcare background comfortable in high-pressure environments seeks to enhance an organization with application of Social Service knowledge combined with past management experience.

Skills
  • Attention to detail and ability to prioritize
  • Recruiting and Hiring experience
  • Customer service excellence
  • Quick problem solver
  • Calm and level-headed under duress
  • Self directed
  • Scheduling and calendar management
  • Computer proficiency
  • Conflict mediation
  • Recordkeeping and updating
  • Staff training
  • Supervision and management
  • Customer relationhip retention
  • Inbound and outbound calling control
Experience
05/2018 - 01/2020Social Services Case ManagerFirst Choice In-Home Care | Tacoma, WA
  • Performed ongoing monitoring of care plans to evaluate effectiveness, documenting interventions and goal achievements and suggesting changes accordingly.
  • Advocated for clients' best interest in school settings, at juvenile court and in other systems that interfaced with client and family.
  • Facilitated supportive services and counseling for family members to address special concerns and ease transition during home visits.
  • Interviewed clients individually and in family groups to determine what services would best address specific needs.
  • Interviewed clients at residence for home study assessments to assist courts with custody decisions.
  • Worked closely with public child welfare system staff, supervisors and court personnel to identify and mitigate barriers to timely permanency.
  • Supervised and mentored [Type] group in assigned [Duty] and [Duty].
  • Collaborated with multidisciplinary team of mental health case managers and disability workers.
  • Assigned, administered and monitored social work cases of more than [Number] individuals and families successfully.
09/2015 - 04/2018Certified Nursing AssistantSound Options Inc | Tacoma, WA
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Cleaned and sanitized rooms and equipment using aseptic technique to prevent infection and cross-contamination.
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Provided nursing assistance to residents in an array of enviroments ranging from in-home care to a multi-unit 5 star care facility.
09/2012 - 08/2015Back up ManagerRoss Stores Inc. | Spokane, WA
  • Demonstrated full store expertise on merchandise locations, enabling optimum service to inquiring customers.
  • Prepared bank statements, deposits, cash replenishment and daily statements with accuracy
  • Managed monthly inventory and supply tracking, noting items requiring
  • Trained new employees in procedures and policies in order to maximize team performance.
Education and Training
06/2015Bachelor of Science: Biology
Eastern Washington University | Cheney, WA
  • STEM Scholarship Recipient
  • 3.2 GPA
06/2011Associate of Arts: Running Start
Pierce Community College | Puyallup, WA
  • 3.8 GPA
06/2011High School Diploma
Gov. John R. Rogers High School | Puyallup, WA
  • 3.8 GPA
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Resume Overview

Companies Worked For:

  • First Choice In-Home Care
  • Sound Options Inc
  • Ross Stores Inc.

School Attended

  • Eastern Washington University
  • Pierce Community College
  • Gov. John R. Rogers High School

Job Titles Held:

  • Social Services Case Manager
  • Certified Nursing Assistant
  • Back up Manager

Degrees

  • 06/2015 Bachelor of Science : Biology
    06/2011 Associate of Arts : Running Start
    06/2011 High School Diploma

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