I am a customer-oriented healthcare provider with background in Social Services, Activity Director, and Admission Coordinator. As a Social Service Director in skilled nursing facility have 20 years experience at discharge planning, assuring psychosocial needs are addressed, effective communication and implementing regulatory compliance systems and guidelines under the supervision of a licensed healthcare Administrator. Skills Strategic planning capability Quality improvement competency Planning and development Promotes positive behavior Knowledge of Medicaid statutes and regulations Experienced team player
Education and Training
Associate of Arts : Health Care Administration, 2008Western International University
Certified Social Service Designee for skilled facilities
Certified in Recreational Director
Social Service Director February 2004 to April 2013Company Name － City, State
Established and maintained systems that safely met residents' needs.
Strategically planned methods to achieve operational goals and targets.
Assisted in resolving and satisfying client requests and internal operational issues.
Routinely collaborated with department managers to correct problems and improve services.
Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitating a proactive work environment.
Oversee multiple department operations greater than 15 years e.g.
Case Management, admission coordinator, safety and continuous quality improvement recorder.
Monitor psycho-social needs of all clients.
Social Service and Recreational Director October 1993 to February 2004Company Name － City, State
Maintained good communication between department heads, medical staff and governing boards by attending board meetings and synchronizing interdepartmental functions.
Established resident's schedules and recreational programs based on resident's preference and occupational ability.
Monitored Infection Control and Critical Incidents, Risk Management and Quality Improvement plans.
Identified process improvements in the day-to-day functioning of the department.
Coordinated nursing department activities to ensure availability of appropriate clinical and support staff for resident care.
Continually improved knowledge, skills and performance based on feedback and self- identified professional developmental needs.
Assistant Recreation Director September 1988 to January 1990Company Name － City, State
Introduced, negotiated and implemented new projects to expand scope of engagement to provide diversion activities that promoted, empowered, or maintain resident quality of care.
Assist the Recreation Director with implement programs and assure client satisfactions.
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Western International University
Job Titles Held:
Social Service Director
Social Service and Recreational Director
Assistant Recreation Director
Associate of Arts : Health Care Administration , 2008 Certified Social Service Designee for skilled facilities
Certified in Recreational Director
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