social security disability case manager resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
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Professional Summary
Enthusiastic legal professional versed in Social Security Disability and Supplemental Security Income areas of practice, with more than 13 years of legal assistance.  In addition with over 15 years of customer service/support. I also have experience in training other employees especially in the reception area.

Social Security Law Knowledge

Social Security Research

Social Security Policies 

Microsoft Office

Multiline Phone System

Questys ECX


Customer Service Skills 

Employee Management Skills

Social Media

Seminar Public Speaking

Perfect Practice

Adobe Acrobat Professional

Work History
Social Security Disability Case Manager, 09/2001 to Current
Brooks Law GroupTampa, FL,

I started in October 2001 as a receptionist, within a month I was promoted to work half of the week as a Bodily Injury Secretary, and half of the week as a Social Security Secretary.  In early 2002 I was made Social Security Disability Case Manager with a case load of approximately 100 cases and a part time secretary.  I was responsible for building the case load by meeting with potential clients while handling all appeals, updating the files, preparing files for hearings, talking to clients, completing questionnaire forms, updating medical records, reviewing medical records, and determining if a case was eligible for an "On the Record Request".  If the client’s case met either a Listing, Grid, or 96-9P, I would prepare a request for an "On the Record Decision".  I would then take calls from the judges, either to approve, deny, or to offer an amended date of onset.  If the judge offered an amended date of onset, I would call the client and explain this to the them. Sometimes the judges would also ask me to prepare the decisions and send them to their office for them to sign and return.   At this time, our prior Case Manager, had been promoted to Office Manager but still handled all fee issues. Throughout the years I tried and implemented different tactics and rules, to make the department move smooth, and to make the process easiest for the clients. The case load quickly grew to above 400 cases.  Therefore, I now have two secretaries.  So now that I have 2 secretaries to do the day to day work, my responsibilities have changed.  Since I no longer update files, and do questionnaire forms, I have other responsibilities.  I now oversee all of the duties of the two secretaries, to assure that they do not run deadlines on appeals, and submit records timely.  The primary duty I have, is that I talk to every inbound new client caller to determine if it is a case we would handle.  Once I determine if it meets our expectations, which are expectations that me and Attorney Gracia have come up with together, I either schedule an appointment to meet with them in our office, or take all of their information for one of my secretaries to mail them a new client package in the mail, whichever the client prefers.  I was given the task about a year and a half ago to double our case load and have done so successfully. I have assisted Attorney Gracia to do seminars to teach the public about Social Security Disability. I have answered questions face to face.  I have even went to events with one of my secretaries. Recently I wrote scripts and recorded You Tube videos which are in production, to provide tools to the public about the Social Security claims process, and expectations claimants should have.  I attend Social Security Hearings with our new attorneys as they are training in the department to assist them along the way.  I give them advice as to what arguments to make.  I prepare Medical Summaries, Prehearing Memorandums, I respond to Post Hearing Consultative Examinations, Prepare On The Record Requests, and review the existing cases as issues arise.  If the secretaries have questions on specific cases, I handle them.  I determine which cases need special evaluations. If we get cares that are out of the ordinary, or uncommon, I do research to determine if it is a case that is worth fighting for, and what the laws would or would not allow for. Additionally, I prepare documents at an hourly rate for clients in current pay for SSI that are being offset, to assist them with getting the maximum SSI payment.  Also if a case is approved, I give clients approximate calculations as to what to expect to receive upon payment.  I follow through with direct contact with both the local office and the payment center to assure clients are paid timely and correctly.  I also review Worker's Compensation offset, to verify they are correct, and if not I appeal the payments.  I keep track of all rule changes when it comes to the forms for Social Security Disability, in addition to changes to the HALLEX, POMS, Rulings, Listings, and assure we promptly make necessary changes to stay within the rules and the codes of conduct.  I assisted with preparing the necessary documents to assure that Attorney Gracia became Nationally Board Certified in Social Security Law.  I work under the direct supervision for Attorney Gracia, however I do work for Attorney Ed Rue and Attorney Matthew Mitchell doing Social Security as well.  I deal with any clients that are unhappy, difficult to deal with or are just upset or impossible to explain things to successfully. I often have client conferences with existing clients to explain things such as time frames, issues with their case, general questions, and questions about how they can help.  I have received many client testimonials, and client letters of how happy they are with me. I work with clients from the initial sign up to final payment.  Additionally I have many client's that return to me with questions, even sometimes years later.  I have made relationships with outside companies, including Hospital staff, staff at the Social Security Administration, Staff at the Office of Disability Adjudication and Review, Doctor's offices, doctors, and in addition I have recently made a contact with someone that can help out indigent client's to get health insurance.  Therefore we no longer have to turn down clients due to lack of medical documentation.  These relationships can be helpful to the Department in many ways. Throughout the years working for Rue & Ziffra I have also trained many employees in many aspects of the firm.

Office Manager, 05/2013 to 05/2014
Mercy CollegeBronx, NY,
While I preformed my duties as Social Security Disability Case Manager, when Rue & Ziffra opened its second office in Port Orange, I also served as Assistant Office Manager to the new location under the supervision of the primary office manager at the main building.  I was responsible for backup employee management, and assisting the primary office manager with hiring employees.  I did all training for the new building, and computer, copier, fax, and phone maintenance.  I ordered supplies.  I was also responsible for setup and decorating the new office.  I took care of providing the primary office with the time sheets for approximately 25 employees and supervising them.  I made contact with outside companies when it was warranted.  I spoke with unhappy clients, while still maintaining my position as Social Security Case Manager
911 Call Taker/Dispatcher/Emergency Medical Technician, 10/1999 to 09/2001
Emercengy Communications-Evac AmbulanceCity, STATE,
I first trained to receive calls from people with medical emergencies, I had to use people skills and calm them down and talk them through the emergency until medical assistance arrived.  At times I had to give instruction to give CPR to both adults and infants, this took a calm demeanor along with good people skills.  While I was a 911 call taker I also went to school to be an Emergency Medical Technician.  This gave me skills to deal with people at their most vulnerable moments, along with teaching me a multitude of medical knowledge.  Once I finished E.M.T training, I became a 911 dispatcher.  I was responsible for dispatching 15 ambulances throughout Volusia County.  I had to use quick thinking and judgment to assure I got the closest ambulance to medical calls, and often divert units going to one call because they were closer and send them to a new call, then send them to another call, sending a new ambulance to the existing call.  I needed to make sure that I kept the county covered with the ambulances that were not being utilized with calls.  It took skill, quick thinking, the ability to make relationships with the ambulance units so that they were willing to help you when In need of quick assistance, in addition to medical knowledge to know which call would take a higher priority.  I got awards for having the best dispatch times, and when I left they were sorry to see me leave.
Emergengy Medical Technician: , Expected in 2000 to Daytona State College - Daytona Beach, FL
High School Diploma: , Expected in to Chiefland High School - Chiefland, FL
CLE: , Expected in 2014 to NOSSCR - Las Vegas, NV
CLE: , Expected in 2008 to NOSSCR - South Beach Miami, FL
CLE: , Expected in 2005 to NOSSCR - Orlando, FL
CLE: , Expected in 2004 to NOSSCR - San Diego, CA

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Resume Overview

School Attended

  • Daytona State College
  • Chiefland High School

Job Titles Held:

  • Social Security Disability Case Manager
  • Office Manager
  • 911 Call Taker/Dispatcher/Emergency Medical Technician


  • Emergengy Medical Technician
  • High School Diploma
  • CLE
  • CLE
  • CLE
  • CLE

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