Administrative professional possessing a strong desire to learn and grow professionally. Proficient in MS Office. MBA with concentration in Human Resources.
Excellent communication skills
Strong interpersonal skills
65 WPM typing speed
Accurate and detailed
Advanced MS Office Suite knowledge
Employee training and development
Excellent planner and coordinator
Dedicated team player
Social Insurance Specialist , 06/2014 to Current Social Security Administration – San Bernardino, CA
beneficiaries about their rights under the Social Security laws, gathers evidence to determine eligibility for claimants. Makes critical decisions to
determine the amount of benefits paid to individuals.
Conducts interviews with claimants to obtain information about
initial and continuing eligibility for retirement, survivors, disability,
and health insurance benefits.Resolves
discrepancies on beneficiaries records. Provides excellent customer
service. Adjudicates the final decisions for initial and continuing claims for benefits
and payments. Interprets numerous laws, precedent
decisions and policies regarding Social Security regulations.
Security Assistant, 07/2013 to 04/2014 Department of Veterans Affair – Battle Creek, MI
Provides clerical and administrative support to
the Personal Identity Verification (PIV) Program, the Suitability and Security
Program, the Electronic Official Personnel File (eOPF) Program and other
programs throughout Human Resources Management Service (HRMS). initiates federal background
investigations, and reviews paperwork for correct regulations and other related
requirements. Also reviews investigative documents for discrepancies and
inconsistencies. Accurately maintains records, logs, and
spreadsheets associated with various HRMS programs. Skilled in effective
Also worked closely
with the HR Specialist.
Security Assistant, 01/2011 to 04/2012 Department of Navy – San Diego, CA Worked as a civilian for the Department of the Navy. Served as Lead Point of Contact for the Administration in Security Department.
Used one or more automated databases associated
with security functions to recognize, locate, and insert data
information, support office and security operations, and produce documents and
reports. Maintain records to ensure permits are up to date according to outlined regulations and
procedures. Gave training/new orientation to new employees. Provided customer
service on all supply related questions, concerns, or issues for all personnel.
Prepared reports and documents using a variety of Microsoft
Office applications. Handled incoming calls to Security Department and directed call appropriately.
evaluations, awards and correspondence for accuracy. Conducted research to review
all available data and analysis of the data to ensure relevant facts are
presented. Organized records and files for the department. Planned,
organized and coordinated activities and office schedules. Prepared,
proofread, and edited all correspondence.
Second Class Petty Officer, 05/2002 to 02/2011 US Navy – Various Served in the United States Navy as a Master At Arms (Military Police) as a Dispatcher, Patrolman, Trainer, and Administrator. Prepared essential reports pertaining to daily operations
at naval installation. Processed over 450 evaluations, awards, and
multitasking skills preparing essential reports pertaining to daily operations
at naval installation. Qualified as Emergency Operation Center Supervisor, handled all emergency calls
and reports onboard base from initial call until completion of incident.
Implemented computer program to help track and maintain police encounters and
emergencies. Responsible for incoming calls to Security department and referred to proper police unit or dispatch supervisor. Manager of security group
consisting of 110 personnel from different military commands. Handled complaint
reports from walk in customers.
MBA: Human Resources, 2016 University of Phoenix - Tempe, AZ