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Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

Ambitious Management Trainee with a customer-focused approach and a strong desire to learn all aspects of the industry. Talented leader, communicator, and conflict manager with good multitasking and organizational skills. Proficient in making difficult decisions in a busy work environment and keeping activities moving on schedule. Proficient in Microsoft Office (Outlook, Teams, Notes, Excel, PowerPoint, Word) and Windows 10.

Skills
  • Self-motivated
  • Problem-solving skills
  • Flexible & Adaptable
  • Planning and Coordination
  • Cultural awareness
  • Customer Relations
  • Task Delegation
  • Team Leadership
Education
University Of Mary Washington Fredericksburg, VA Expected in 05/2021 Bachelor of Science : Biology, Business Administration - GPA : GPA: 3.44, Dean's List (multiple semesters
Shenandoah University Winchester, VA Expected in 06/2018 High School Diploma : - GPA :
  • Member of NCAA Women's Soccer Team
  • Dean's List (multiple
Colonial Forge High School Stafford, VA Expected in 06/2017 : - GPA :

GPA: 4.0, Graduated summa cum laude

Work History
Wheaton Park District - Soccer Referee
Wheaton, IL, 06/2013 - Current
  • Managed over 100 matches in co-operation with assistant referees for Virginia High School League (VHSL) and Virginia Youth Soccer Association (VYSA).
  • Enforced Laws of Game and ensured safety of players.
  • Notified players, coaches, and officiating team of rule infractions and relevant penalties.
  • Promoted good sportsmanship among players.
  • Inspected sporting equipment for compliance with safety and event regulations.
  • Conferred with other sporting officials, coaches, players, and facility managers to provide information, coordinate activities, and discuss problems.
  • Officiated at sporting events, games, or competitions to maintain standards of play and verify observed game rules.
  • Addressed rule infractions or complaints by participants to assess any necessary penalties.
  • Examined all equipment for proper functionality to promote safe playing conditions.
  • Educated athletes, coaches, and fellow officials about game rules and regulations.
Grove Bay Hospitality Group - Server
Miami, FL, 06/2020 - Current
  • Swiftly and successfully resolved conflict resulting in customer satisfaction.
  • Warmly greeted new and returning customers and develop relationships resulting in customer loyalty.
  • Maintained and enforced strict and up-to-date cleanliness and social distancing policies regarding COVID-19 pandemic to ensure employee safety and customer satisfaction.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Arranged and prepared tables for customers to provide guests with excellent experiences and foster repeat business.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients, and cooking methods.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Prepared beverages and filled food orders for customers.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Pala Band Of Mission Indians - Recreational Leader
Pala, CA, 05/2019 - 08/2019
  • Assisted with implementation of all camp recreational activities.
  • Assisted in organization of recreational activities.
  • Maintained and inventoried recreation equipment, materials, and supplies.
  • Led groups of participants in camp activities.
  • Provided information to public regarding programs and activities.
Shenandoah University - Info Desk Assistant
City, STATE, 09/2017 - 06/2018
  • Provided on-site assistance regarding all aspects of operations for Brandt Student Center.
  • Maintained cleanliness and appearance of Brandt Student Center's front desk.
  • Assisted in managing event spaces, equipment, and reservations.
  • Welcomed all visitors with friendly greeting, answered general questions, gathered nature of visit, and directed to specific offices.
  • Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Answered inquiries and resolved or escalated issues to management personnel for problem resolution.
Additional Information
  • Awarded 1st team all-conference in soccer (2017) Awarded French1 academic award (2014) Member of Virginia All-County Band (2016-2017) Member of French Honor's Society (2016-2017) Member of Women's varsity soccer (2014-2017) Member of Cross-country team (2016-2017)

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Resume Overview

School Attended

  • University Of Mary Washington
  • Shenandoah University
  • Colonial Forge High School

Job Titles Held:

  • Soccer Referee
  • Server
  • Recreational Leader
  • Info Desk Assistant

Degrees

  • Bachelor of Science
  • High School Diploma

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