Ambitious Management Trainee with a customer-focused approach and a strong desire to learn all aspects of the industry. Talented leader, communicator, and conflict manager with good multitasking and organizational skills. Proficient in making difficult decisions in a busy work environment and keeping activities moving on schedule. Proficient in Microsoft Office (Outlook, Teams, Notes, Excel, PowerPoint, Word) and Windows 10.
Skills
Self-motivated
Problem-solving skills
Flexible & Adaptable
Planning and Coordination
Cultural awareness
Customer Relations
Task Delegation
Team Leadership
Education
University Of Mary WashingtonFredericksburg, VAExpected in 05/2021 – –Bachelor of Science:Biology, Business Administration - GPA:GPA: 3.44, Dean's List (multiple semesters
Shenandoah UniversityWinchester, VAExpected in 06/2018 – –High School Diploma: - GPA:
Member of NCAA Women's Soccer Team
Dean's List (multiple
Colonial Forge High SchoolStafford, VAExpected in 06/2017 – –: - GPA:
GPA: 4.0, Graduated summa cum laude
Work History
Wheaton Park District - Soccer Referee Wheaton, IL, 06/2013 - Current
Managed over 100 matches in co-operation with assistant referees for Virginia High School League (VHSL) and Virginia Youth Soccer Association (VYSA).
Enforced Laws of Game and ensured safety of players.
Notified players, coaches, and officiating team of rule infractions and relevant penalties.
Promoted good sportsmanship among players.
Inspected sporting equipment for compliance with safety and event regulations.
Conferred with other sporting officials, coaches, players, and facility managers to provide information, coordinate activities, and discuss problems.
Officiated at sporting events, games, or competitions to maintain standards of play and verify observed game rules.
Addressed rule infractions or complaints by participants to assess any necessary penalties.
Examined all equipment for proper functionality to promote safe playing conditions.
Educated athletes, coaches, and fellow officials about game rules and regulations.
Grove Bay Hospitality Group - Server Miami, FL, 06/2020 - Current
Swiftly and successfully resolved conflict resulting in customer satisfaction.
Warmly greeted new and returning customers and develop relationships resulting in customer loyalty.
Maintained and enforced strict and up-to-date cleanliness and social distancing policies regarding COVID-19 pandemic to ensure employee safety and customer satisfaction.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Arranged and prepared tables for customers to provide guests with excellent experiences and foster repeat business.
Explained menu items and suggested appropriate options for food allergy concerns.
Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients, and cooking methods.
Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Prepared beverages and filled food orders for customers.
Checked identification for minimum age for sale of alcoholic beverages.
Worked with POS system to place orders, manage bills and handle complimentary items.
Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Pala Band Of Mission Indians - Recreational Leader Pala, CA, 05/2019 - 08/2019
Assisted with implementation of all camp recreational activities.
Assisted in organization of recreational activities.
Maintained and inventoried recreation equipment, materials, and supplies.
Led groups of participants in camp activities.
Provided information to public regarding programs and activities.
Shenandoah University - Info Desk Assistant City, STATE, 09/2017 - 06/2018
Provided on-site assistance regarding all aspects of operations for Brandt Student Center.
Maintained cleanliness and appearance of Brandt Student Center's front desk.
Assisted in managing event spaces, equipment, and reservations.
Welcomed all visitors with friendly greeting, answered general questions, gathered nature of visit, and directed to specific offices.
Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Answered inquiries and resolved or escalated issues to management personnel for problem resolution.
Additional Information
Awarded 1st team all-conference in soccer (2017) Awarded French1 academic award (2014) Member of Virginia All-County Band (2016-2017) Member of French Honor's Society (2016-2017) Member of Women's varsity soccer (2014-2017) Member of Cross-country team (2016-2017)
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