Sober Living House Manager resume example

Collected customer feedback and made process changes to exceed customer satisfaction goals.

Made reasonable procedure exceptions to accommodate unusual customer requests.

Provided accurate and appropriate information in response to customer inquiries.

Demonstrated mastery of customer service call script within specified timeframes.

Maintained up-to-date records at all times.

Developed effective relationships with all call center departments through clear communication.

Ran reports and supplied data to fulfill customer report requirements.

Built customer loyalty by placing follow-up calls for customers who reported product issues.

Systematically tasted and smelled all prepared dishes, and observed color, texture and garnishes.

Expertly estimated staffing needs and adjusted hourly schedules in accordance with demand patterns, budget and local labor laws.

Collaborated closely with the Food and Beverage Director to conduct staff meetings and resolve service, product and personnel issues.

Implemented and supported company initiatives and programs.

Effectively managed and assisted kitchen staff in producing food for banquets, catered events and member dining areas.

Consistently kept a clean and safe environment by adhering to all federal, state and local sanitation and safety requirements.

Ensured smooth kitchen operation by overseeing daily product inventory, purchasing and receiving.

Followed proper food handling methods and maintained correct temperature of all food products.

Established and maintained open, collaborative relationships with the kitchen team.

Consistently produced exceptional menu items that regularly garnered diners' praise.

Prepared healthy, enjoyable breakfasts and dinners for diners.