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sober living house manager resume example with 12+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Customer Service/ Sales agent with 4 years in technical and customer support/ sales


Technical Support Representative skilled at resolving complex customer service issues in a timely manner. roles. Effectively identifies problems using advanced troubleshooting skills.


Customer/Sales agent skilled in exceeding sales goals and company expectations by expanding client base and maintaining high standards of customer service.


Customer service and sales expert who identifies customer needs and delivers solutions to problems.


Talented Customer Service Associate skilled at balancing customer needs and company demands. Effectively builds loyalty and long-term relationships with customers while achieving all individual sales goals.


Results-focused management professional offering 2 years of progressive leadership experience. Transforms high-potential staff into outstanding leaders who demonstrate the creativity and savvy that is critical to financial and operational success.


Accomplished Manager with extensive experience in front-of-house and back-of-house operations. Proven ability to cut costs and decrease staff turnover.

Highlights
  • Operations management
  • Inventory control
  • Supervision and training
  • Skilled negotiator
  • Sound judgment
  • Computer-savvy
  • Calm under pressure
  • Complex problem solving
  • High customer service standards
  • Service solutions expert
  • Conflict resolution proficiency
  • Devoted to data integrity
  • Customer service management expertise
  • Troubleshooting skills
  • Telecommunications knowledge
  • Training manual contributor
  • Proficient in customer account software
Accomplishments

Exceeded corporate target for customer satisfaction for 8 months in a row.


Leadership

  • Served as key contributing member to Leadership team.

Experience
Sober living house manager, 09/2011 - Current
Cardon & Associates Westfield, IN,

Served as mentor to junior team members.


Executed integrated advertising campaign across multiple media channels.


Interviewed and assessed 2 new clients each week.


Selected and compiled relevant information and resources for clients to support them in overcoming mental and emotional problems.


Referred clients to outside social service providers to address psychiatric and personal issues.


Completed documentation for all clients attending group sessions.


Selected and recommended new instructional materials and programs for use in the substance abuse program.


Facilitated a weekly discussion group about relationship issues for men.


Cultivated positive relationships with other mental health professionals, programs and associations.

Customer Service/ Sales Rep., 09/2009 - Current
Northeastern Vermont Regional Hospital Saint Johnsbury, VT,

Collected customer feedback and made process changes to exceed customer satisfaction goals.


Made reasonable procedure exceptions to accommodate unusual customer requests.


Provided accurate and appropriate information in response to customer inquiries.


Demonstrated mastery of customer service call script within specified timeframes.


Maintained up-to-date records at all times.


Developed effective relationships with all call center departments through clear communication.


Ran reports and supplied data to fulfill customer report requirements.


Built customer loyalty by placing follow-up calls for customers who reported product issues.



Head Cook, 01/2009 - 09/2009
Laze E Daze City, STATE,

Systematically tasted and smelled all prepared dishes, and observed color, texture and garnishes.


Expertly estimated staffing needs and adjusted hourly schedules in accordance with demand patterns, budget and local labor laws.


Collaborated closely with the Food and Beverage Director to conduct staff meetings and resolve service, product and personnel issues.


Implemented and supported company initiatives and programs.


Effectively managed and assisted kitchen staff in producing food for banquets, catered events and member dining areas.


Consistently kept a clean and safe environment by adhering to all federal, state and local sanitation and safety requirements.


Ensured smooth kitchen operation by overseeing daily product inventory, purchasing and receiving.


Followed proper food handling methods and maintained correct temperature of all food products.


Established and maintained open, collaborative relationships with the kitchen team.


Consistently produced exceptional menu items that regularly garnered diners' praise.


Prepared healthy, enjoyable breakfasts and dinners for diners.

Education
High School Diploma: General Studies, Expected in 1987
-
Lompoc High School - Lompoc, CA
GPA:
Status -

3.50 GPA



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Resume Overview

School Attended

  • Lompoc High School

Job Titles Held:

  • Sober living house manager
  • Customer Service/ Sales Rep.
  • Head Cook

Degrees

  • High School Diploma

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