Hardworking customer service professional accustomed to fast-paced call center environments but highly adaptable to changing environments. Work quickly to understand, document and resolve customer concerns, driving satisfaction while meeting demanding business objectives. Well-versed in member care standards and best practices. Organized, proactive and tactful in working with individuals of all backgrounds. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization.
Reading, Cooking, DIY home projects, Yard work
Punctual and fully prepared to handle job responsibilities at start of shift. Able to work independently with minimum supervision. Ability to recognize the relative importance of tasks and responsibilities and can prioritize to ensure that all required work is completed. Able to assess situations and make independent decisions. Able to handle confidential information. Skilled at multi-tasking. Has initiative and self reliance in making suggestions towards handling customer accounts. Excels at managing daily activities. Good communication skills with customers and peers, able to express in writing clearly and responds very thoroughly to customer questions via email or phone. Remains calm in any situation and is able to assist customers diligently. Has drive to gain superior job knowledge to apply towards daily work functions, keeps up with changes in policies and procedures and makes sure to be very thorough in explanations and resolutions to customers and fellow co workers
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