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SMB Account Manager Resume Example

Resume Score: 80%

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SMB ACCOUNT MANAGER
Summary

Disciplined professional known for a record of impressive sales and team leadership. I am effective at building relationships and have exceptional verbal and written communication skills. Well versed in marketing strategies and successful at adapting to changing trends and demands. I have a a long proven track record of working in fast paced environments as a part of the best sales teams/stores in Wisconsin at our locations. Experienced in establishing and managing profit-driven sales strategies and practiced trainer/staff development. I have trained 3 people that have turned into long term management and my husband was the Territory Manager of Verizon Wireless Penn Communications in Wisconsin. I am confident in my skills, training and personal experience to overcome any situation/responsibility I am given with accuracy and accountability. I am eager to learn new skills and advance my knowledge and abilities in the wireless industry!

Skills
  • Product testing
  • Troubleshooting skills
  • Project Organization
  • Team Management
  • First Aid/CPR
  • Inventory management
  • Customer Service
  • Problem Resolution
  • Billing Adjustments
  • Organization
  • Communications
  • Budgets
  • Re-learning Spanish
  • Working in fast paced environments
  • Marketing and Sales
  • Money Management
Experience
Verizon Wireless | Milwaukee, WISMB Account Manager12/2015 - 11/2017
  • Met with store managers every week to discuss and go over our progress reports, goals/targets, new sales tactics and constant training to maximize our selling potential
  • Consulted with long-term, new and prospective customers to understand needs and propose ideal solutions.
  • Exceeded sales goals/targets by keeping up to date on new promotions, pricing, devices/accessories and creating excellent report
  • Managed a large amount of multi-lined business accounts and business accounts exceeding 25+ lines
  • Remained in the top 1-3 solution specialists in our territory majority of my employment through Verizon
  • Certified extensive training for marketing, sales and business account specialist in Schaumburg, IL Headquarters for 3 weeks straight 7am-4:30pm
  • Award 3 months in a row for selling our HUM connected safe driving/hotspot device
  • Passed a 4% hiring rate
  • High sales quotas per month: 70-80 new lines, $6,000 in accessories, 50 upgrades, 10-20 connected devices including HUM, kids smart watch, tables, etc.
  • Efficient with inventory management
  • Team selling was huge. When our team worked well together we had our best months!
  • I worked at multiple locations every month to help our stores run smoothly
  • Went to official Samsung and IPhone Launches
  • Spoke to Motorola, Samsung, LG and IPhone reps every month to learn about the new devices and specs
  • Sold Virtual realities/ Smart Home accessories
  • We had to maintain 5 star surveys and made sure to mention them with every transaction
US Cellular | Milwaukee, WIRetail Wireless Consultant11/2014 - 12/2015
  • Educated customers by sharing extensive wireless product and service knowledge, resulting in exceeding monthly sales targets
  • Monitored inventory and restocked accessories/devices when products arrived
  • Opening and closing duties/Cash management
  • Sent to headquarters every other month for 3 days of sales training 9am-5pm
  • Certified training in marketing / business account management
  • Went to official Samsung and IPhone Launches/banquets every year for product knowledge
  • Extensive troubleshooting training on all devices
  • Certified Cold Call training every other month
  • Ran marketing events at Summerfest, Wisconsin State Fair, Pride Fest, Brewers Games, etc.
  • Monthly quotas: 60 new lines, 40 upgrades, 10-20 connected devices, $4000 accessories, etc.
  • Surveys were high priority and we had to maintain a 5 star experience for our customers every month. Nothing less.
  • Discussed new device features and device launches with Motorola, Apple, LG and Samsung reps every month
  • Certified Apple Expert
Victoria Secret | Milwaukee, WISales Consultant05/2014 - 10/2014
  • Our sales goals were $300-$400 worth of merchandise per hour
  • Extensive product knowledge targeted to be customers personal shopper
  • Opening and Closing duties/Cash management were carefully and swiftly carried out
  • Store organization was CONSTANT. Everything was sorted to match ROYGBIV (Rainbow) and merchandise had to be perfect and neat throughout the day everyday
  • Extensive anti-theft strategy training
  • Every morning we had to show up 15 minutes early and practice the current prices, promotions and roll play to get ready for the day
  • Inventory management was daily throughout the day, and every morning
  • Made sure the sales floor was stocked and organized at all times
  • We had to up sell every transaction we made to maximize the experience
  • Our surveys were very important and mentioned with every transaction
Camera Case US Cellular | Saukville, WISales Associate06/2013 - 10/2014
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Consulted with Motorola, Apple, Samsung and LG reps monthly to discuss new devices and features
  • Apple Expert Certified
  • Opening and Closing duties were carefully and swiftly done
  • Worked open to close alone frequently
  • Worked at multiple locations at once alone every week
  • Monthly quotas: 20 New, 30 upgrades, $2000 accessories, 3 cameras, 5 Direct TV sales, Fleet Sales
  • Cash management and took the deposit to the bank every morning
  • Inventory management
Education and Training
Port Washington High School | Port Washington, WIHigh School Diploma05/2014
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Verizon Wireless
  • US Cellular
  • Victoria Secret
  • Camera Case US Cellular

School Attended

  • Port Washington High School

Job Titles Held:

  • SMB Account Manager
  • Retail Wireless Consultant
  • Sales Consultant
  • Sales Associate

Degrees

  • High School Diploma

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