SMB Account Manager Resume Example Verizon Wireless

SMB ACCOUNT MANAGER

Summary

Disciplined professional known for a record of impressive sales and team leadership. I am effective at building relationships and have exceptional verbal and written communication skills. Well versed in marketing strategies and successful at adapting to changing trends and demands. I have a a long proven track record of working in fast paced environments as a part of the best sales teams/stores in Wisconsin at our locations. Experienced in establishing and managing profit-driven sales strategies and practiced trainer/staff development. I have trained 3 people that have turned into long term management and my husband was the Territory Manager of Verizon Wireless Penn Communications in Wisconsin. I am confident in my skills, training and personal experience to overcome any situation/responsibility I am given with accuracy and accountability. I am eager to learn new skills and advance my knowledge and abilities in the wireless industry!

Skills

Product testing
Troubleshooting skills
Project Organization
Team Management
First Aid/CPR
Inventory management
Customer Service
Problem Resolution

Billing Adjustments
Organization
Communications
Budgets
Re-learning Spanish
Working in fast paced environments
Marketing and Sales
Money Management

Experience

Verizon Wireless | Milwaukee, WISMB Account Manager12/2015 - 11/2017

Met with store managers every week to discuss and go over our progress reports, goals/targets, new sales tactics and constant training to maximize our selling potential
Consulted with long-term, new and prospective customers to understand needs and propose ideal solutions.
Exceeded sales goals/targets by keeping up to date on new promotions, pricing, devices/accessories and creating excellent report
Managed a large amount of multi-lined business accounts and business accounts exceeding 25+ lines
Remained in the top 1-3 solution specialists in our territory majority of my employment through Verizon
Certified extensive training for marketing, sales and business account specialist in Schaumburg, IL Headquarters for 3 weeks straight 7am-4:30pm
Award 3 months in a row for selling our HUM connected safe driving/hotspot device
Passed a 4% hiring rate
High sales quotas per month: 70-80 new lines, $6,000 in accessories, 50 upgrades, 10-20 connected devices including HUM, kids smart watch, tables, etc.
Efficient with inventory management
Team selling was huge. When our team worked well together we had our best months!
I worked at multiple locations every month to help our stores run smoothly
Went to official Samsung and IPhone Launches
Spoke to Motorola, Samsung, LG and IPhone reps every month to learn about the new devices and specs
Sold Virtual realities/ Smart Home accessories
We had to maintain 5 star surveys and made sure to mention them with every transaction

US Cellular | Milwaukee, WIRetail Wireless Consultant11/2014 - 12/2015

Educated customers by sharing extensive wireless product and service knowledge, resulting in exceeding monthly sales targets
Monitored inventory and restocked accessories/devices when products arrived
Opening and closing duties/Cash management
Sent to headquarters every other month for 3 days of sales training 9am-5pm
Certified training in marketing / business account management
Went to official Samsung and IPhone Launches/banquets every year for product knowledge
Extensive troubleshooting training on all devices
Certified Cold Call training every other month
Ran marketing events at Summerfest, Wisconsin State Fair, Pride Fest, Brewers Games, etc.
Monthly quotas: 60 new lines, 40 upgrades, 10-20 connected devices, $4000 accessories, etc.
Surveys were high priority and we had to maintain a 5 star experience for our customers every month. Nothing less.
Discussed new device features and device launches with Motorola, Apple, LG and Samsung reps every month
Certified Apple Expert

Victoria Secret | Milwaukee, WISales Consultant05/2014 - 10/2014

Our sales goals were $300-$400 worth of merchandise per hour
Extensive product knowledge targeted to be customers personal shopper
Opening and Closing duties/Cash management were carefully and swiftly carried out
Store organization was CONSTANT. Everything was sorted to match ROYGBIV (Rainbow) and merchandise had to be perfect and neat throughout the day everyday
Extensive anti-theft strategy training
Every morning we had to show up 15 minutes early and practice the current prices, promotions and roll play to get ready for the day
Inventory management was daily throughout the day, and every morning
Made sure the sales floor was stocked and organized at all times
We had to up sell every transaction we made to maximize the experience
Our surveys were very important and mentioned with every transaction

Camera Case US Cellular | Saukville, WISales Associate06/2013 - 10/2014

Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Consulted with Motorola, Apple, Samsung and LG reps monthly to discuss new devices and features
Apple Expert Certified
Opening and Closing duties were carefully and swiftly done
Worked open to close alone frequently
Worked at multiple locations at once alone every week
Monthly quotas: 20 New, 30 upgrades, $2000 accessories, 3 cameras, 5 Direct TV sales, Fleet Sales
Cash management and took the deposit to the bank every morning
Inventory management

Education and Training

Port Washington High School | Port Washington, WIHigh School Diploma05/2014

Resume Overview

Companies Worked For:

Verizon Wireless
US Cellular
Victoria Secret
Camera Case US Cellular

School Attended

Port Washington High School

Job Titles Held:

SMB Account Manager
Retail Wireless Consultant
Sales Consultant
Sales Associate

Degrees

High School Diploma

SMB Account Manager Resume Example

Resume Score: 80%

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