SMB Account Manager Resume Example
Disciplined professional known for a record of impressive sales and team leadership. I am effective at building relationships and have exceptional verbal and written communication skills. Well versed in marketing strategies and successful at adapting to changing trends and demands. I have a a long proven track record of working in fast paced environments as a part of the best sales teams/stores in Wisconsin at our locations. Experienced in establishing and managing profit-driven sales strategies and practiced trainer/staff development. I have trained 3 people that have turned into long term management and my husband was the Territory Manager of Verizon Wireless Penn Communications in Wisconsin. I am confident in my skills, training and personal experience to overcome any situation/responsibility I am given with accuracy and accountability. I am eager to learn new skills and advance my knowledge and abilities in the wireless industry!
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- Met with store managers every week to discuss and go over our progress reports, goals/targets, new sales tactics and constant training to maximize our selling potential
- Consulted with long-term, new and prospective customers to understand needs and propose ideal solutions.
- Exceeded sales goals/targets by keeping up to date on new promotions, pricing, devices/accessories and creating excellent report
- Managed a large amount of multi-lined business accounts and business accounts exceeding 25+ lines
- Remained in the top 1-3 solution specialists in our territory majority of my employment through Verizon
- Certified extensive training for marketing, sales and business account specialist in Schaumburg, IL Headquarters for 3 weeks straight 7am-4:30pm
- Award 3 months in a row for selling our HUM connected safe driving/hotspot device
- Passed a 4% hiring rate
- High sales quotas per month: 70-80 new lines, $6,000 in accessories, 50 upgrades, 10-20 connected devices including HUM, kids smart watch, tables, etc.
- Efficient with inventory management
- Team selling was huge. When our team worked well together we had our best months!
- I worked at multiple locations every month to help our stores run smoothly
- Went to official Samsung and IPhone Launches
- Spoke to Motorola, Samsung, LG and IPhone reps every month to learn about the new devices and specs
- Sold Virtual realities/ Smart Home accessories
- We had to maintain 5 star surveys and made sure to mention them with every transaction
- Educated customers by sharing extensive wireless product and service knowledge, resulting in exceeding monthly sales targets
- Monitored inventory and restocked accessories/devices when products arrived
- Opening and closing duties/Cash management
- Sent to headquarters every other month for 3 days of sales training 9am-5pm
- Certified training in marketing / business account management
- Went to official Samsung and IPhone Launches/banquets every year for product knowledge
- Extensive troubleshooting training on all devices
- Certified Cold Call training every other month
- Ran marketing events at Summerfest, Wisconsin State Fair, Pride Fest, Brewers Games, etc.
- Monthly quotas: 60 new lines, 40 upgrades, 10-20 connected devices, $4000 accessories, etc.
- Surveys were high priority and we had to maintain a 5 star experience for our customers every month. Nothing less.
- Discussed new device features and device launches with Motorola, Apple, LG and Samsung reps every month
- Certified Apple Expert
- Our sales goals were $300-$400 worth of merchandise per hour
- Extensive product knowledge targeted to be customers personal shopper
- Opening and Closing duties/Cash management were carefully and swiftly carried out
- Store organization was CONSTANT. Everything was sorted to match ROYGBIV (Rainbow) and merchandise had to be perfect and neat throughout the day everyday
- Extensive anti-theft strategy training
- Every morning we had to show up 15 minutes early and practice the current prices, promotions and roll play to get ready for the day
- Inventory management was daily throughout the day, and every morning
- Made sure the sales floor was stocked and organized at all times
- We had to up sell every transaction we made to maximize the experience
- Our surveys were very important and mentioned with every transaction
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Consulted with Motorola, Apple, Samsung and LG reps monthly to discuss new devices and features
- Apple Expert Certified
- Opening and Closing duties were carefully and swiftly done
- Worked open to close alone frequently
- Worked at multiple locations at once alone every week
- Monthly quotas: 20 New, 30 upgrades, $2000 accessories, 3 cameras, 5 Direct TV sales, Fleet Sales
- Cash management and took the deposit to the bank every morning
- Inventory management
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Resume Overview
School Attended
- Port Washington High School
Job Titles Held:
- SMB Account Manager
- Retail Wireless Consultant
- Sales Consultant
- Sales Associate
Degrees
- High School Diploma
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