Experienced small device technician committed to maintaining cutting edge technical skills and up-to-date industry knowledge. Innovative small device technician with over 2 years in small device maintenance and repair. Advanced knowledge in small devices functions, as well as extensive experience with Apple and Android small devices. Small device technician seeks employment with a fast-growing company. Areas of expertise include troubleshooting iOS and Android operating system problems and offering cost-effective solutions to customers. Qualified Executive Assistant with over 2 years in fast-paced customer service and call routing environments. Personable and professional under pressure.Well versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. Executive Assistant excelling at customer satisfaction and retention. Pre- and post-sales support specialist. Flexible and hardworking in deadline-driven environments. Small device technician driven to exceed sales goals and build long term relationships with customers. Delivers positive experiences through high-quality customer care. Patient and empathetic small device technician with extensive background in conflict resolution and customer care. Executive assistant with expertise in delivering support services and resolving customer complaints. Trained by a certified Apple technician. Friendly Sales Associate adept at working in diverse retail and customer service environments. Customer service professional dedicated to effective team management and customer satisfaction. Customer service expert with sound judgment and an ability to resolve problems tactfully and diplomatically.
Troubleshooted and resolved cell phone and tablet issues. Worked with clients to analyze small device needs and installed appropriate solutions. Served as operating system expert providing technical support for the customer. Provided expert product and service information. Recommended and helped customers select merchandise based on their needs. Developed and managed work orders while providing status updates to the customer. Participated in various incentive programs and contests designed to support achievement of production goals. Responsible for implementing all business-building and relationship-building expectations with uniquely assigned accounts and customers. Informed customers about sales and promotions in a friendly and engaging manner. Took daily inbound calls and key-entered orders, backorders and credit memos for customers. Consistently met and exceeded department expectations for productivity and accuracy levels. Listened to customer needs and preferences to provide accurate advice and solutions. Solicited referrals from satisfied clients. Answered incoming telephone calls with professional and knowledgeable responses. Developed and executed sales promotions. Maintained up-to-date knowledge of customer buying habits. Confirmed that appropriate changes were made to resolve customers' problems. Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Psychology Magna Cum Laude Recipient of MAP Scholarship 2 years of Spanish classes Coursework in Psychology of Human Behavior Human Services coursework
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