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small business owner resume example with 19+ years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Hardworking and passionate jobseeker with strong communication and customer service skills eager to secure entry-level contact representative position in social security administration. Willingness to take on added responsibilities to meet team goals. Positive attitude and great problem solving skills makes me an excellent team player.

Skills
  • Customer support
  • Gathering information
  • Customer service optimization
  • Complaint resolution
  • Documentation and reporting
  • Verbal and written communication
  • Speak in English, Mandarin, Shanghai and Cantonese
  • Proficient in Microsoft Office, Word, Excel and Quickbooks
  • Inbound phone calls
  • Typing 45 wpm
Work History
01/2019 to 09/2021 Small Business Owner Camp Recovery | New Baltimore, MI,
  • Provided exceptional customer service to customers, increasing customer loyalty.
  • Interacted well with customers to build connections and nurture relationships.
  • Used business software packages to maintain files and administrative records.
  • Developed and optimized organizational systems to boost efficiency and keep operations scalable and agile for changing demands.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.

Work Hour: 40 hours / week

04/2005 to 12/2018 Business Office Manager Multicultural Learning Center | Canoga Park, CA,
  • Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
  • Utilized company's accounting systems to review reports and prepare assessments.
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Resolved issues through active listening.
  • Monitored front areas so that questions could be promptly addressed.
  • Interceded during arguments and diffused tense situations.
  • Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
  • Maintained CRM database with customer updates and report generation.
  • Increase sales by 10 times in 10 years.

Work Hours: 40 hours / week

09/1992 to 12/1995 Elementary School Teacher BaoShan Street Elementary School | City, STATE,
  • Accomplished 120 hours of early education psychology training
  • Taught core subjects of math, science, technology and history.
  • Established open communication and positive relationships with students, parents, peers and administrative staff.
  • Met with parents to review Individualized Education Plans for at-risk students.
  • Provided warm, supportive environment for developing academic, social and emotional growth.
  • Won outstanding teacher of the year

Work Hours: 40 hours / week

Education
Expected in 07/1991 to to Associate of Science | Public Relations And Organizational Communication Wuhan Broadcast University, People's Republic Of China, GPA:
  • Completed professional development in public relations and Organizational communication
Expected in to to No Degree | Business Management- MBA Governor State University, IL, GPA:
  • Completed professional development in public relations and Organizational communication
  • Currently still pursuing Master degree in business management.

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Resume Overview

School Attended

  • Wuhan Broadcast University
  • Governor State University

Job Titles Held:

  • Small Business Owner
  • Business Office Manager
  • Elementary School Teacher

Degrees

  • Associate of Science
  • No Degree

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