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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Forward-thinking Manager with 26 years of relevant work experience. Offering excellent problem-solving, communication and multitasking abilities. Background planning and managing innovations to existing processes, implementing new processes and installing equipment. Dedicated City employee who interacts effectively with city officials and citizens alike. Provides customer service support to the general public regarding city of Cincinnati's policies, procedures and operations.

Highlights
  • Employee relations
  • Strong organizational skills
  • Local government background
  • Energetic work attitude
  • Conflict resolution
  • Client acquisition
  • Management of remote employees
  • Policies implementation
  • Personnel recruitment
  • HR interview team- GCWW
  • Strategic Business plan team member
  • Leaders for Success graduate - GCWW
Accomplishments

Operations Manger

  • Developed relationships with Plumbing Contractors and new city vendors.
  • Created highly effective new hire program that significantly impacted efficiency and improved operations.
  • Created highly effective new virtual inspection program that significantly impacted efficiency and improved operations.

Customer Service

  • Researched, calmed and rapidly resolved customer conflicts to prevent negative customer service experience with GCWW.
  • Computed Data Reports - Provided required weekly, monthly and quarterly reports listing work orders completed.
  • Promoted from Water Customer Service Representative to Water Customer Service Assistant Supervisor.

Scheduling

  • Played an instrumental role in increasing vendor satisfaction within last 12 months. as Customer Service Manager.
  • Facilitated new employees hire by scheduling, training, answering questions and processing paperwork.
  • Reduced staff turnover by 80% in one year by implementing several well-received team and morale-building programs.
Experience
Assistant Supervisor Customer Service, 07/2017 to Current
Victoria's Secret Deptford, NJ,
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Assessed departmental operations to determine areas for customer service improvement and support.
  • Oversaw addressing of customer requests for friendly, knowledgeable service and support.
  • Trained new hires on relationship building, benefit-oriented operations presentations, field operations and processes and protocol, product knowledge, customer needs analysis and overcoming objections.
  • Decreased process lags by training water customer service representatives and planning advanced staff development.
  • Worked with GCWW partners to enhance customer service procedures and policies, improving support structures company-wide and boosting customer satisfaction.
  • Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction.
Water Works Customer Service Representative 1, 08/2011 to 07/2017
City Of Cincinnati, Greater Cincinnati Water Works City, STATE,
  • Installs, removes, transfers, re-reads and checks for leaks on fire hydrant meters; notifies customers and documents findings.
  • Conducts field service investigations of complex problems or in difficult situations; reviews information pertaining to field situations in the field, interviews of customers and examination of sites; re-reads meters in response to customer inquiries and complaints; identifies possible causes and makes repairs.
  • Created and submitted daily reports on the progress of all plumbing projects.
Laborer / Storekeeper, 01/1997 to 08/2011
City Of Cincinnati-Public Works City, STATE,
  • Clean or prepare construction sites to eliminate possible hazards.
  • Read plans, instructions, or specifications to determine work activities.
  • Equipment operators to facilitate alignment, movement, or adjustment of machinery, equipment, or materials.
  • Drive a heavy truck on the streets, highways, and alleys in the City of Cincinnati and surrounding areas in order to haul materials and equipment to work sites or storage areas, salt city street.
  • Maintained productive relationships with existing customers through exceptional follow-up after deliveries.
  • Reconciled daily inventory in MAXIMO inventory system.
  • Delivered products to customers in timely manner.
  • Coordinated rush orders and order changes.
  • Acted as a liaison between logistics, carriers and customers.
Stock Handler, 06/1994 to 01/1997
City Of Cincinnati, Cincinnati Recreation Commission , ,
  • Loads and unloads product to and from delivery vehicles and designated storage areas.
  • Reads production schedule, customer orders, work orders, shipping orders, or requisitions to determine items to be moved, gathered, or distributed Conveys materials and items from receiving or production areas to storage or other designated areas.
  • Sorts and places materials or items on racks, shelves, or in bins according to predetermined sequence, such as: size, type, style, color, or product code.
Education
Certificate of Completion: Water Backflow , Expected in 2017
to
Greater Cincinnati Water Works - Cincinnati, OH,
GPA:
  • Continuing education in Customer service.
  • Management Training Program.
  • Certificate in Emergency Preparedness.
  • Strategic Leadership course.
Attended : Business Administration, Expected in 1991
to
The Ohio State University - Newark, Ohio
GPA:
  • Introduction to Business coursework.
  • Coursework in Management and Business.
  • Coursework in Finance and Accounting.
High School Diploma: General Studies , Expected in 1990
to
Graduate of Taylor High School - North Bend, Ohio
GPA:
Interests
  • Leadership in Non Profit Organization.
  • Volunteering Non Profit, Grass Root initiatives.
  • Mentor - Department of Developmental Disabilities.
Additional Information
  • Volunteer - Mathew 25 Ministries & New Commandment House of Prayer.
  • Humanitarian aid for the poor throughout Cincinnati Ohio
  • Disaster relief to the poor throughout Cincinnati Ohio
Skills
  • Leadership
  • Accounts payable.
  • Administrative Support.
  • Customer service satisfaction.
  • Internet Explorer, Fire Fox, Chrome.
  • Maximo
  • Acsoft Comet tracker Software
  • Poseidon GIS Software
  • Team Building
  • Excel, Power Point, Microsoft word.
  • Procurement Process.
  • Quality control, Read, receiving, repairs, safety,and shipping.
  • Human Resource Interviewer

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Resume Overview

School Attended
  • Greater Cincinnati Water Works
  • The Ohio State University
  • Graduate of Taylor High School
Job Titles Held:
  • Assistant Supervisor Customer Service
  • Water Works Customer Service Representative 1
  • Laborer / Storekeeper
  • Stock Handler
Degrees
  • Certificate of Completion
  • Attended
  • High School Diploma

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