small business fraud specialist resume example with 2+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Experienced in working within a fast paced environment while being under pressure, and working to satisfy customers with an extraordinary service to solve any conflict that there may be by speaking both languages Spanish or English. Motivated Small Business Specialist with exceptional sales and service skills. Solid record of achieving targets by applying knowledge, abilities and superior work ethic toward tackling any challenge. Ready to bring 2+ years of experience and take on a challenging new role.

  • Teamwork
  • Customer Awareness
  • Attentive
  • Quality Customer Service
  • Fast Paced
  • Quick Learner
  • Bilingual
  • Problem Solver
  • Efficient
  • Organized
  • Patient
  • Multitasking
  • Detail Oriented
  • Building relationships
Work History
07/2021 to 10/2021 Small Business Fraud Specialist Renasant | Ridgeland, MS,
  • Multitasking with multiple screens
  • Explaining issues with great and clear communication
  • Assuring call time wasn’t too long
  • Conversing with customer to continue to strengthen relationship with client
  • Taking time to ensure client wouldn’t run into same problem twice by notating account to let teammates know as well
  • Solving all problems client had and making their banking experience easier with services/products bank offers them
  • Learning about tools bank offers to better educate client on any questions or concerns
  • Navigating more than one screen and listening to issues client was calling in for
  • Wells Fargo - 51st and Indian School
  • Demonstrated respect, friendliness and willingness to help wherever needed
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution
  • Resolved problems, improved operations and provided exceptional service
  • Conducted research, gathered information from multiple sources and presented results
12/2019 to 06/2021 Teller Fogo De Chao | Albuquerque, NM,
  • Improvement through customers feedback
  • Taking time to learn product knowledge
  • Asking questions to further understand customer’s needs
  • Helping all coworkers with other responsibilities
  • Setting goals every single day to enhance performance
  • Learning about customer and hearing key words and phrases to appropriately direct them towards success with their financial needs by observing they’re account or history with bank, and providing different options or introducing them to new offers bank may have for customers
  • Paying attention to details through their everyday transactions or conversations to recommend other help or products clients may benefit from
  • Taking time to help customers learn other ways to banking such as digital products to make their banking needs easier and faster
  • Building relationships with customer where client feels comfortable to ask all questions that customers may have and can feel knowledgeable about their next step in their finances
  • Identified sales opportunities and referred customers to branch partners in financial services
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
01/2019 to 06/2019 Kitchen McDonald's | City, STATE,
  • Food Prep, Drive- thru, Provide assistance in multi-million dollar company
  • Analyzed customers in complaints and feedbacks for constant improvements in workplace
  • Performed shift change tasks each day to keep store neat and running smoothly
  • Prepared variety of foods according to customers' orders or supervisors' instructions by following approved procedures
  • Cleaned counter surfaces, dining areas and food preparation areas for maximum health, safety and customer satisfaction
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas
  • Delivered complete food orders to guests and confirmed customer satisfaction with completed order
  • Greeted customers promptly and took orders to keep flow of traffic moving
  • Performed food preparation responsibilities to meet franchise standards for quantities, speed and packaging
  • Resolved challenging customer complaints to full satisfaction by promoting brand loyalty and maximizing repeat business
  • Cooked and prepared foods and monitored food production according to quality and sanitation standards
  • Received and processed customer payments and estimated and communicated wait times accurately
  • Listened attentively to customer complaints or requests and resolved issues without need to escalate
  • Provided excellent customer service by greeting customers and meeting quality expectations
  • Assisted other team members to achieve goals
  • Prepared products following restaurant, health, and safety standards and procedures
  • Kept food preparation area, equipment and utensils clean and sanitary
  • Collaborated with team members to complete orders
  • Became familiar with products to answer questions and make suggestions
  • Adhered to company safety standards, Coast Guard rules, and at-sea rescue procedures
  • Prepared and cooked food orders for customers by noting customizations and portion sizes
Expected in 08/2019 to to High School Diploma | Primavera Online Highschool, Chandler, AZ, GPA:
Native or Bilingual

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Resume Overview

School Attended

  • Primavera Online Highschool

Job Titles Held:

  • Small Business Fraud Specialist
  • Teller
  • Kitchen


  • High School Diploma

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