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Site Technical Support Leader Resume Example

Resume Score: 90%

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SITE TECHNICAL SUPPORT LEADER
Summary

20+ years of Customer Service. 10+ years Training & Development. 5 years Adult Education. 5+Years Sales. Extremely proficient with both PC & Mac. Excellent written and verbal communication skills. Extremely productive in a high volume, high stress environment. Highly proficient in the use of all Microsoft Office versions. Self-motivated, efficient, resourceful and reliable under pressure. Confident and poised in interactions with individuals at all levels. Detail oriented and resourceful in the completion of tasks with the ability to multi-task effectively. Demonstrated ability to manage effectively as a team leader as well as working independently. Possess strong problem resolution skills. Dedicated individual achieving a reputation for consistently going beyond what is required.

Accomplishments

Parent Communication 

  • Regularly met with parents to discuss student issues and course weakness areas.

Counseling 

  • Served as parent mentor and counselor for students when students academic problems and personal adjustments arose, meeting with teacher to reach solutions.

  • Plan Development
  • Planned and conducted activities for a balanced program of instruction, demonstration, and work time that provided students with opportunities to observe, question, and investigate.

  • Program Management
  • Initiated and managed Student Technology Leadership Program (STLP), incorporating innovative technology with class curriculum for greater learning opportunities.
Experience
Site Technical Support LeaderOct 2010 to Current
Greater Progressive Community Development - Jacksonville, FL
  • Conducted on-the-job training classes and demonstrated principles, techniques, procedures and methods of video recording, editing and sound systems.
  • Manage all social media programs, including Internet forums, blogs, social networking applications and message boards.
  • Reviewed completed projects of students or computer programs to ensure that goals are met and that programs are compatible with other programs already in use.
  • Evaluates work load and capacity of computer system to determine feasibility of expanding or enhancing computer operations.
  • Makes recommendations for improvements in all system.
  • Coordinate corrections for all network issues and wireless based complaints.
  • Travels to multiple sites to oversee repairs as needed.
  • Oversee and establish offsite program setups.
  • Developed contingency plans and alternative solutions for all projects.
Parent Liaison Oct 2012 to Jul 2014
Duval County Public Schools - Jacksonville, FL
  • Boosted parent participation by 35% by offering classes in multiple time frames.
  • Determined the training needs of each student through academic assessments.
  • Conduct workshops on learning goals, classroom management, parent /student motivation and engaging learning activities with elementary teachers.
  • Instructed parents of various backgrounds and learning styles by employing a variety of instructional resources.
  • Taught both day and evening classes.
  • Conducted small group and individual classroom activities with parents based on differentiated learning needs.
Independent ContractorJan 2008 to Oct 2010
Colomer USA, MCG - Jacksonville, FL
  • Designed PowerPoint presentations for monthly divisional meetings with top-level executives.
  • Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
  • Served as assistant to the regional account executive.
  • Perform in store product checks and salon detail to promotion and stimulate product growth.
  • Promote sales and take orders for new products.
  • Setup and produced sales volume during distributor trade shows.
  • Travel to various distributors to set up display units for new or existing products.
Merchandiser/Sales RepresentativeJan 2005 to Aug 2007
Shands Jacksonville - Jacksonville, FL
  • Analyzed financial information obtained from clients to determine eligibility for health care program.
  • Investigated red flags for fraud, false account statements, and invalid identification.
  • Maintained confidentiality of bank records and client information.
Patient Relations AssistantMay 2000 to Aug 2001
Shands Jacksonville - Jacksonville, FL
  • Scheduled patient appointments for specialist callback.
  • Assisted with prescription fulfillment.
  • Demonstrated ability to maintain composure and work efficiently, preserving patient confidentiality in this environment.
  • Performed administrative duties.
  • Troubleshoot and resolved problems.
  • Effectively dealt with complaints.
Financial Services/ Sales RepresentativeOct 1998 to Dec 1999
Citibank/ Universal Card Services - Jacksonville, FL
  • Answered 100 + inbound calls in support of customer needs.
  • Entered status/financial adjustments to all customer accounts.
  • Received inbound calls concerning sales and balance transfers.
Education
Bachelor of Ministerial EducationTruth Bible College & Seminary
Pursuing Degree, Business AdministrationFlorida State College at Jacksonville

Business Administration

Skills

communication, trainer, computer operations, decision making, relationship building, budgeting, time management, customer service, problem solving

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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Greater Progressive Community Development
  • Duval County Public Schools
  • Colomer USA, MCG
  • Shands Jacksonville
  • Citibank/ Universal Card Services

School Attended

  • Truth Bible College & Seminary
  • Florida State College at Jacksonville

Job Titles Held:

  • Site Technical Support Leader
  • Parent Liaison
  • Independent Contractor
  • Merchandiser/Sales Representative
  • Patient Relations Assistant
  • Financial Services/ Sales Representative

Degrees

  • Bachelor of Ministerial Education
    Pursuing Degree , Business Administration

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