Site Technical Support Leader Resume Example Greater Progressive Community Development

SITE TECHNICAL SUPPORT LEADER

Summary

20+ years of Customer Service. 10+ years Training & Development. 5 years Adult Education. 5+Years Sales. Extremely proficient with both PC & Mac. Excellent written and verbal communication skills. Extremely productive in a high volume, high stress environment. Highly proficient in the use of all Microsoft Office versions. Self-motivated, efficient, resourceful and reliable under pressure. Confident and poised in interactions with individuals at all levels. Detail oriented and resourceful in the completion of tasks with the ability to multi-task effectively. Demonstrated ability to manage effectively as a team leader as well as working independently. Possess strong problem resolution skills. Dedicated individual achieving a reputation for consistently going beyond what is required.

Accomplishments

Parent Communication

Regularly met with parents to discuss student issues and course weakness areas.

Counseling

Served as parent mentor and counselor for students when students academic problems and personal adjustments arose, meeting with teacher to reach solutions.

Plan Development
Planned and conducted activities for a balanced program of instruction, demonstration, and work time that provided students with opportunities to observe, question, and investigate.

Program Management
Initiated and managed Student Technology Leadership Program (STLP), incorporating innovative technology with class curriculum for greater learning opportunities.

Experience

Site Technical Support LeaderOct 2010 to Current
Greater Progressive Community Development － Jacksonville, FL

Conducted on-the-job training classes and demonstrated principles, techniques, procedures and methods of video recording, editing and sound systems.
Manage all social media programs, including Internet forums, blogs, social networking applications and message boards.
Reviewed completed projects of students or computer programs to ensure that goals are met and that programs are compatible with other programs already in use.
Evaluates work load and capacity of computer system to determine feasibility of expanding or enhancing computer operations.
Makes recommendations for improvements in all system.
Coordinate corrections for all network issues and wireless based complaints.
Travels to multiple sites to oversee repairs as needed.
Oversee and establish offsite program setups.
Developed contingency plans and alternative solutions for all projects.

Parent Liaison Oct 2012 to Jul 2014
Duval County Public Schools － Jacksonville, FL

Boosted parent participation by 35% by offering classes in multiple time frames.
Determined the training needs of each student through academic assessments.
Conduct workshops on learning goals, classroom management, parent /student motivation and engaging learning activities with elementary teachers.
Instructed parents of various backgrounds and learning styles by employing a variety of instructional resources.
Taught both day and evening classes.
Conducted small group and individual classroom activities with parents based on differentiated learning needs.

Independent ContractorJan 2008 to Oct 2010
Colomer USA, MCG － Jacksonville, FL

Designed PowerPoint presentations for monthly divisional meetings with top-level executives.
Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
Served as assistant to the regional account executive.
Perform in store product checks and salon detail to promotion and stimulate product growth.
Promote sales and take orders for new products.
Setup and produced sales volume during distributor trade shows.
Travel to various distributors to set up display units for new or existing products.

Merchandiser/Sales RepresentativeJan 2005 to Aug 2007
Shands Jacksonville － Jacksonville, FL

Analyzed financial information obtained from clients to determine eligibility for health care program.
Investigated red flags for fraud, false account statements, and invalid identification.
Maintained confidentiality of bank records and client information.

Patient Relations AssistantMay 2000 to Aug 2001
Shands Jacksonville － Jacksonville, FL

Scheduled patient appointments for specialist callback.
Assisted with prescription fulfillment.
Demonstrated ability to maintain composure and work efficiently, preserving patient confidentiality in this environment.
Performed administrative duties.
Troubleshoot and resolved problems.
Effectively dealt with complaints.

Financial Services/ Sales RepresentativeOct 1998 to Dec 1999
Citibank/ Universal Card Services － Jacksonville, FL

Answered 100 + inbound calls in support of customer needs.
Entered status/financial adjustments to all customer accounts.
Received inbound calls concerning sales and balance transfers.

Education

Bachelor of Ministerial EducationTruth Bible College & Seminary

Pursuing Degree, Business AdministrationFlorida State College at Jacksonville

Business Administration

Skills

communication, trainer, computer operations, decision making, relationship building, budgeting, time management, customer service, problem solving

Resume Overview

Companies Worked For:

Greater Progressive Community Development
Duval County Public Schools
Colomer USA, MCG
Shands Jacksonville
Citibank/ Universal Card Services

School Attended

Truth Bible College & Seminary
Florida State College at Jacksonville

Job Titles Held:

Site Technical Support Leader
Parent Liaison
Independent Contractor
Merchandiser/Sales Representative
Patient Relations Assistant
Financial Services/ Sales Representative

Degrees

Bachelor of Ministerial Education
Pursuing Degree , Business Administration

Site Technical Support Leader Resume Example

Resume Score: 90%

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