Site Technical Support Leader Resume Example
20+ years of Customer Service. 10+ years Training & Development. 5 years Adult Education. 5+Years Sales. Extremely proficient with both PC & Mac. Excellent written and verbal communication skills. Extremely productive in a high volume, high stress environment. Highly proficient in the use of all Microsoft Office versions. Self-motivated, efficient, resourceful and reliable under pressure. Confident and poised in interactions with individuals at all levels. Detail oriented and resourceful in the completion of tasks with the ability to multi-task effectively. Demonstrated ability to manage effectively as a team leader as well as working independently. Possess strong problem resolution skills. Dedicated individual achieving a reputation for consistently going beyond what is required.
Parent Communication
- Regularly met with parents to discuss student issues and course weakness areas.
Counseling
- Served as parent mentor and counselor for students when students academic problems and personal adjustments arose, meeting with teacher to reach solutions.
- Plan Development
- Planned and conducted activities for a balanced program of instruction, demonstration, and work time that provided students with opportunities to observe, question, and investigate.
- Program Management
- Initiated and managed Student Technology Leadership Program (STLP), incorporating innovative technology with class curriculum for greater learning opportunities.
City Of San Antonio, Tx － San Antonio , TX
- Conducted on-the-job training classes and demonstrated principles, techniques, procedures and methods of video recording, editing and sound systems.
- Manage all social media programs, including Internet forums, blogs, social networking applications and message boards.
- Reviewed completed projects of students or computer programs to ensure that goals are met and that programs are compatible with other programs already in use.
- Evaluates work load and capacity of computer system to determine feasibility of expanding or enhancing computer operations.
- Makes recommendations for improvements in all system.
- Coordinate corrections for all network issues and wireless based complaints.
- Travels to multiple sites to oversee repairs as needed.
- Oversee and establish offsite program setups.
- Developed contingency plans and alternative solutions for all projects.
Department Of Veterans Affairs － West Haven , CT
- Boosted parent participation by 35% by offering classes in multiple time frames.
- Determined the training needs of each student through academic assessments.
- Conduct workshops on learning goals, classroom management, parent /student motivation and engaging learning activities with elementary teachers.
- Instructed parents of various backgrounds and learning styles by employing a variety of instructional resources.
- Taught both day and evening classes.
- Conducted small group and individual classroom activities with parents based on differentiated learning needs.
Colomer USA, MCG － City , STATE
- Designed PowerPoint presentations for monthly divisional meetings with top-level executives.
- Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
- Served as assistant to the regional account executive.
- Perform in store product checks and salon detail to promotion and stimulate product growth.
- Promote sales and take orders for new products.
- Setup and produced sales volume during distributor trade shows.
- Travel to various distributors to set up display units for new or existing products.
Shands Jacksonville － City , STATE
- Analyzed financial information obtained from clients to determine eligibility for health care program.
- Investigated red flags for fraud, false account statements, and invalid identification.
- Maintained confidentiality of bank records and client information.
Shands Jacksonville － City , STATE
- Scheduled patient appointments for specialist callback.
- Assisted with prescription fulfillment.
- Demonstrated ability to maintain composure and work efficiently, preserving patient confidentiality in this environment.
- Performed administrative duties.
- Troubleshoot and resolved problems.
- Effectively dealt with complaints.
Citibank/ Universal Card Services － City , STATE
- Answered 100 + inbound calls in support of customer needs.
- Entered status/financial adjustments to all customer accounts.
- Received inbound calls concerning sales and balance transfers.
Business Administration
communication, trainer, computer operations, decision making, relationship building, budgeting, time management, customer service, problem solving
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Resume Overview
School Attended
- Truth Bible College & Seminary
- Florida State College at Jacksonville
Job Titles Held:
- Site Technical Support Leader
- Parent Liaison
- Independent Contractor
- Merchandiser/Sales Representative
- Patient Relations Assistant
- Financial Services/ Sales Representative
Degrees
- Bachelor of Ministerial Education
Pursuing Degree , Business Administration
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