LiveCareer-Resume

site team leader resume example with 7+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - - -
Summary
  • High-performing Manager with integrity and leadership skills. Applies knowledge and abilities to positively impact on Customer Service. Flexible in different situations and dynamic conditions. Works great under extreme stress and deadlines.
Skills
  • OSHA safety requirements
  • Issue and conflict resolution
  • Cross-functional team management
  • Sales team development
  • Supervision and training
  • Employee scheduling
  • Training and coaching
  • Recruiting and hiring
  • Systems and automation applications
  • Lead generation
  • Communication
  • Flexible
  • Leadership
  • Time management
  • PPE use
  • Friendly, positive attitude
  • Conflict mediation
  • Identifying risks
  • B2B sales and service
  • Eye for detail
  • Financial reporting
  • Implementing new business systems
  • CRM and office management software
  • Customer relations
  • Invoicing and billing
  • Senior leadership support
Experience
12/2020 to Current
Site Team Leader Lutheran Services Ames, IA,
  • Supervised contractor work processes and adherence to project schedule.
  • Complied with safe operating practices and assessed operational procedures against best practices.
  • Kept sites compliant with OSHA, federal, state and local regulations to prevent unnecessary delays.
  • Resolved issues between employees and customers using company policies.
  • Communicated daily with vendors to keep project fully operational.
  • Provided general office administration, including correspondence, filing and spreadsheet development.
  • Attended weekly meetings with Supervisor to discuss safety procedures, compliance issues and facility maintenance.
  • Inspected cleanliness of common areas and offices every shift.
  • Trained managers of each department in safety protocols and procedures.
  • Monitored, coached and supervised team of 7 employees.
  • Oversaw all daily office operations and equipment maintenance.
  • Assumed responsibility for personnel deployed to work site.
  • Verified completed projects met approved time, quality and cost estimates.
02/2018 to 12/2020
HR Executive Brookfield Properties - Retail South Portland, ME,
  • Managed and motivated sales team to increase revenue.
  • Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation.
  • Gave benefit-oriented, polished presentations driving dramatic revenue growth across multiple sales channels.
  • Formulated and presented innovative strategies to team members, executives and customers to build foundation for successful sales plans.
  • Captured and completed sales with customer-savvy quotes, proposals and contract management strategies.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
  • Built human resource organization and aligned people and culture with corporate strategic priorities and operations.
  • Stimulated employee engagement, loyalty and commitment to values and culture of company, resulting in 90 percent retention rate increase.
  • Researched and analyzed human resources trends and best practices and drove corporate policy changes to optimize business performance.
  • Spearheaded innovative recruitment practices and mobilized management in targeted hiring that matched company needs.
  • Directed and controlled various benefit programs, including 401K, medical, dental and vision packages.
  • Developed succession plans and promotion paths for all staff.
  • Forecasted expected personnel demands and developed forward-thinking approaches to achieve objectives.
  • Provided guidance on policies and procedures to harmonize responses, provide appropriate investigation actions and reach resolution of grievances.
  • Created and implemented forward-thinking initiatives to improve employee engagement.
  • Briefed new hires on essential job information, such as company policies, employment benefits and job duties.
03/2015 to 02/2018
General Manager American Pest Washington, DC,
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
  • Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Developed effective business plans to align strategic decisions with long-term objectives.
  • Reduced corporate risk by managing shrink processes and controlling inventory levels.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
  • Improved brand awareness by monitoring all marketing campaigns and fostering membership acquisitions and business development.
  • Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.
  • Supported regulatory compliance by overseeing all audits to verify protocol adherence.
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
  • Trained, managed and motivated employees to promote professional skill development.
12/2013 to 03/2015
Customer Service Manager US Communications City, STATE,
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Spearheaded customer satisfaction survey and analyzed results to make action plans.
  • Retained accounts by addressing potential cancellations and offering catered solutions to maintain account status.
  • Increased regulatory compliance by accurately completing tasks and adhering to safety regulations.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Exceeded team goals and collaborated with staff members to implement customer service initiatives.
  • Conferred with sales teams and team leaders to communicate targets, boost revenue and improve promotional strategies.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Followed through with client requests to resolve problems.
  • Increased customer retention by developing and offering unique discount options while driving interest in new product lines.
Education and Training
Expected in 02/2019 to to
Bachelor Of Business Administration: Business Administration
Colorado Technical University - Colorado Springs, CO
GPA:

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Resume Overview

School Attended

  • Colorado Technical University

Job Titles Held:

  • Site Team Leader
  • HR Executive
  • General Manager
  • Customer Service Manager

Degrees

  • Bachelor Of Business Administration

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