Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Website, Portfolio, Profiles
Professional Summary

Hands-on Regional Operations Manager with exceptional gifts in budgetary and cost control. Adaptable, versatile with ability to oversee multiple locations. Exceptionally skilled at motivating location managers to perform duties and achieve highest potential. Poised with exceptional talents in achieving national, regional targets as defined by annual objectives. Over a 18 year background in managing, leading teams of up to 100, first-rate managerial, organizational, communication skills, fluent in English Language.



Work History
Site Supervisor, 09/2013 - 07/2017
Ymca Of Dane County Madison, WI,
  • Enhanced regional branch performance by implementing proven management processes to increase enrollments.
  • Developed processes to save on costs and prevent losses.
  • Diminished cost of business operation by 45% while boosting enrollment numbers by 30%.
  • Traveled to over 15 locations per week to manage each site, performed reviews of individual enrollment assister and consumer traffic.
  • Hired and trained 25 new employees in 2015.
  • Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Recruited, hired, trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Account Manager, 09/2005 - 06/2013
Fidelity National Information Services Seattle, WA,
  • Oversaw all daily office operations and equipment maintenance.
  • Oversaw employee attendance record, handled payroll and ordered new materials for sites.
  • Developed training manual, on-the-job training programs for security officers.
  • Resolved issues between employees and customers using company policies.
  • Attended weekly meetings with client to discuss safety procedures and security procedures.
  • Coordinated site investigations, documented issues and escalated to executive teams as needed.
  • Collaborated with law enforcement in investigating and solving theft and fraud cases.
  • Effective Control Room staff meetings, training and performance were discussed.
  • Headed safety programs by guiding staff.
  • Calmly and efficiently addressed emergency situations such as safety hazards and threats to life or property, deescalating when possible and directing shoppers to safety.
Operations Manager, 10/1999 - 09/2005
Entegris, Inc. Riegelwood, NC,
  • Established employee work schedules to properly staff 15 sites for each shift.
  • Created weekly and monthly reports and presentations for District Manager.
  • Planned, coordinated, managed operations, safety programs for different site buildings.
  • Interviewed, hired, onboarded and trained new workers.
  • Verified completed projects met approved time, quality and cost estimates.
  • Monitored, coached, supervised team of 100 employees in 6 years.
  • Collaborated with law enforcement in investigating and solving theft and fraud cases.
  • Trained security staff, site supervisors in security control and prevention measures.
Bachelor of Arts: Criminal Justice, Expected in 05/1996
Shaw University - Raleigh, NC
  • Code of Ethics Training - 2016
  • Certified Participation Democratic National Convention (DNC), AlliedBarton Security - 2008

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Resume Overview

School Attended

  • Shaw University

Job Titles Held:

  • Site Supervisor
  • Account Manager
  • Operations Manager


  • Bachelor of Arts

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