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site reliability engineering manager resume example with 7+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary
  • Senior IT Manager, with a proven track record of success in IT Services, including Architecture, Design and Infrastructure Operations. Demonstrated ability to development strategy, plan, implement and deliver IT Services based on business requirements. Strong leadership skills and proven ability in building and managing high performance teams. My career experience has afforded me this expertise with a unique combination of technical proficiency and hands-on project leadership from concept to design through integration, providing forward support, and positioning for next generation capabilities. Passionate about implementing technology, solutions and programs that improve, streamline, simplify and restructure for competitiveness, strength, significance and impact.
  • Achievements: 50+ awards and appreciation on multiple occasions for resolving critical issues.
Skills

● Strategic Planning

● Team Leadership

● Organizational Skills

● Outsourcing

● Global IT Operations

● Cloud Computing

● IT Architecture

● Data Center consolidation

● Disaster Recovery-Business Continuity, Audit & Compliance

  • Problem-solving
Work History
Site Reliability Engineering Manager, 04/2019 - Current
Alarm.Com Minneapolis, MN,
  • Leading Site Reliability Engineering teams responsible for running day to day production support for ExperianOne SaaS platform, Release operations, Capacity and performance management, Automation and tooling to help scale and supporting infrastructure.
  • Build and lead world class global site reliability operations team from ground up providing 24x7 support for ExperianOne stack and infrastructure handling thousands of transactions per second with multi 9’s availability.
  • Worked closely with other business analysts, development teams and infrastructure specialists to deliver high availability solutions for mission-critical applications.
  • Directed offsite team design, transition and standardization of processes, resulting in maximized team resources and management.
    Maintained strict budgetary control on Business critical projects ranging from $10m to $15m and working with project teams to track costs and control expenditures without sacrificing quality.
  • Significantly improved resource utilization, lowering service costs, and performed capacity planning
  • Streamlined release and production readiness processes and simplified service architecture, reducing toil
Senior Principal Software Engineer, 07/2018 - 04/2019
Dell Butner, NC,

Principal Software Engineer for class one Applications. Application Focus has been to provide competitive products DCS seller class one applications. It is more related to end user and sales rep of the company, while Production Portal is for the Admin and the Producer users.

Responsibilities: Production L3 of Applications (Nexus, Tracker, ASAP online, Lotus Notes, Colorado, Puma, Sales Logix, COINS, DSA).
Business process analyses, needs assessments and preliminary cost benefit analysis to align IT solutions with business initiatives. Work with business users to define and analyze problems and align the most appropriate technical, application or configuration solutions. To solicit, develop, document, and manage requirements and provide detailed design and business rules to support the requirements throughout project life cycle up to and through change control. To consider business implications of the application of technology to the current and future business environment.
Review test plans and system test modules before implementation. Create, review and deliver end user documentation, guidelines, flow charts, training materials for accuracy. To upgrade monitor production performance enhancements and system integrity with end users.

Part of production experience development team and work on production incidents, defects, problem management and change request development and implementation. Responsible for performing a range of functions in the areas of technical design, development, testing and deployment of Data Migration solutions. To instruct, direct and review the work of other business systems analysts. To utilize best practice processes around work assignments, project management and quality of output while maximizing overall team performance. To estimate and develop technical project plans for medium to high complexity projects. To build relationships with customers to improve services and ensure service levels are met. Create communication plans, including correspondence, presentations, and other materials for knowledge transfer to executives. Create high functional designs and low medium complexity solution designs using disciplined application implementation methodology. Write regression test scripts, coordinate and lead testing activities for projects and provide and training and documentations for users on end-to-end system functionality. To assist project managers in defining, documenting, and clarifying business requirements, and to guide junior analysts in business requirement documentation. Identify impacts, risks, and benefits of alternative solutions. In performing these advances duties need to use tools tech including, but not limited to: .net 3.4-6.0, PCF, Visual studio, c#, WPF, WCF, Win forms, Oracle 12h, SQL, REST, IIS, cobol.net, software volume licensing, Rabbit MQ, Fiddler, WebSphere, PCF, Splunk, Riverbed, Angular JS, mongo db.

Moreover, apply experience to design and development of large scale, high availability enterprise class 1 applications, including multi-tier, load balancing, caching. Responsible for debugging and reverse engineering, supporting .Net IT applications under ecommerce domain and specifically in ecommerce applications related to selling Software Volume Licenses.

• Develop Enterprise Resource Planning Software Using C#, VB.Net, C++, ASP.Net/MS 2017, MSMQ.
• Architect Consultant and development lead of ERP software for Entire company operation in Sales, purchasing, product return, inventory and logistic/supply chain operation. Taking all roles of project manager, software developer, Database administrator, technical training, network set up, software installation, and system tester.
• Experience with B2B/EDI/WCF solutions using PCI Servers.
• AUDITS, Robust support for production issues.
• Work with POs, Dev Team, Test Team, Release Team and other interlocking application teams to manage each release
• Accomplish audits for all the class one apps such as PCI audit, CRUD, Security: SecureWorks audit, SOX audit.
• Migrate class one Applications to new and latest environment.
• Integration experience with CRT and Microsoft Dynamics AX as back office.
• Worked closely with product, UX and business team to build applications & reach business goals through front end development and UX
• Used integrated framework provided by Microsoft for integrating with the web services that supports both SOAP and WSDL.
• Developed customized dashboards on SPLUNK and Riverbed, alerting mechanism so business gets the real time solution.
• Experience using Fuse/Apache Service Mix as integration platform and Apache ActiveMQ as messaging platform.
• Closely working with other interlock apps on production issues.
• Daily utilized COBOL, TRANSFORM, JCL, IMS DC/DB and DB2 to either develop new solutions or debug and solve opportunities in existing code.
• Unique experience with Pivotal Cloud Foundry and OpenShift/Kubernetes architecture and design, troubleshooting issues with platform components (PCF), and developing global/multi-regional deployment models and patterns for large scale developments/deployments on Cloud Foundry and OpenShift/Kubernetes
• Vast knowledge of utilizing cloud technologies including Microsoft Azure and Pivotal Cloud Foundry (PCF)
• Engineering of RESTful web services & APIs using Spring Boot (Spring MVC) and deployed as micro-services with embedded Tomcat
• Engineering and integration of message & event-driven micro-services using various patterns and technologies (RabbitMQ, Kafka, IBM MQ, Spring Integration, Spring Cloud Stream - Kafka, Spring AMQP)
• Knowledge of using IBM MQ and RabbitMQ. Extensive working knowledge on Configuring and version controlling with Team Foundation Server (TFS), Visual Source safe (VSS), DNN.
• Pacified issues worth 38 billion which included process of Federal Orders not being created and cancelled.
• Fluency in Peoplesoft Project life cycle to include design, configuration, development, integration, testing, and operational deployment.
• Worked closely with Business team and pacified issues in real time with monthly deployments for fixes and boosting revenue to a new height.
• Work with Business Team to align/support SIT UAT & PROD PIT testing
• Performance enhancements by profiling bottlenecks and implementing algorithm improvements and designing new algorithms from scratch
• Responsible for GIS system administration, middle-tier web service components, and front- end application development for web and mobile environment.
• Displayed data using XSLT and CSS. Also worked with VBA Excel and Active Directory.
• Various graphic manipulation and image processing tools
• Wrote C# Classes for the Business Layer. Developed C# Classes using ADO.NET 2.0, ADB for the Database tier. Created WCF service to enhance the functionality as well as consumed
the web services in the application. Configured the Web.Config file for authentication, session, trace.
• Performed the Unit Testing Integration Testing as well for the application. Involved in Code Review for business logic modules and prepared the code review documentation. Understood all the SPs and Database structure provided by client. Developed UI Tier for the application using Web Forms in ASP.NET.
• Used Master Pages using ASP.NET. Developed a Web Services for application that consume Web Methods using C#.
• Created new Database Structure base on requirements. Implemented the Data Access application block for interacting with Database.
• Worked on web-based development using ASP.NET, JQuery, Backbone.JS, JavaScript, Angular JS and AJAX.
• Created web services using WCF Services.
• Involved in designing and developing a UI using Master Pages, CSS, and HTML.
• Performed validations on Web Forms using .NET Validation Controls and also JavaScript. Used Entity Framework in Gateways with queries being written with LINQ to Entities.
• Designed and developed the front-end screens using HTML, XML by converting data in appropriate format.
• Designed Cascading Style Sheets (CSS) for uniform look of the web pages
• Responsible for upgrade process of the web site to the latest version of Angular JS framework.
• Train and assist GIS employees in the use of Arc GIS Server, Web-Mapping APIs and Arc Objects.
• Worked on ADO .NET to manipulate with SQL Server and windows services to Host WCF services.
• Created several Stored Procedures, SSIS packages and SSRS reports, SQL Jobs, Functions and Views in T-SQL/PL-SQL.
• Involved in maintaining, identifying, troubleshooting and resolving application issues & bugs.
• Key Technologies: .NET Framework (1.1-6.0), ASP.NET, GIS 9.3.COBOL/COBOL II, Dynatrace Spring, Splunk certified, Kubernetes, OpenShift, PCF, PowerShell, PCF, VMware/vSphere, IBM WebSphere, IBM MQ, Oracle DB, Spring Boot, MongoDB ADB, MVC, WCF, Silverlight, Active MQ 2.3.0, Crystal Reports, MS SQL Reporting, MS Dynamics, CRT, WPF, IIS 7.5, NUnit, LINQ, Biztalk, Web services, SSIS, DirectX RabbitMQ, OpenGL, Open AL, DirectSound.

Business Systems Consultant, 07/2016 - 07/2018
Wells Fargo Canton, GA,

Sr. Business System Advisor for class one Applications. Application Focus has been to provide competitive products DCS seller class one applications. It is more related to end user and sales rep of the company, while Production Portal is for the Admin and the Producer users. Application (Nexus) is designed and developed based on SOA architecture and will use other interlocks for base infrastructure for design and development. Responsibilities: Production L3 of Applications (Nexus, Tracker, ASAP online).

· Develop Enterprise Resource Planning Software Using C#, VB.Net, C++, ASP.Net/MS 2000, MSMQ.

· Architect Consultant and development lead of ERP software for Entire company operation in Sales, purchasing, product return, inventory and logistic/supply chain operation. Taking

all roles of project manager, software developer, Database administrator, technical training, network set up, software installation, and system tester.

· Experience with B2B/EDI/WCF solutions using PCI Servers.

· Integration experience with CRT and Microsoft Dynamics AX as back office.

· Worked closely with product, UX and business team to build applications & reach business goals through front end development and UX

· Used integrated framework provided by Microsoft for integrating with the web services that supports both SOAP and WSDL.

· Experience using Fuse/Apache ServiceMix as integration platform and Apache ActiveMQ as messaging platform.

· Closely working with other interlock apps on production issues.

· On a daily basis utilized COBOL, TRANSFORM, JCL, IMS DC/DB and DB2 to either develop new solutions or debug and solve opportunities in existing code.

· Knowledge of using IBM MQ. Extensive working knowledge on Configuring and version controlling with Team Foundation Server (TFS), Visual Source safe (VSS), DNN.

· Pacified issues worth 90 million which included process of Federal Orders not being created and cancelled.

· Fluency in Peoplesoft Project life cycle to include design, configuration, development, integration, testing, and operational deployment.

· Worked closely with Business team and pacified issues in real time with monthly deployments for fixes and boosting revenue to a new height.

· Performance enhancements by profiling bottlenecks and implementing algorithm improvements and designing new algorithms from scratch

· Responsible for GIS system administration, middle-tier web service components, and front- end application development for web and mobile environment.

· Displayed data using XSLT and CSS. Also worked with VBA Excel and Active Directory.

· Various graphic manipulation and image processing tools

· Wrote C# Classes for the Business Layer. Developed C# Classes using ADO.NET 2.0, ADB for the Database tier. Created WCF service to enhance the functionality as well as consumed the web services in the application. Configured the Web.Config file for authentication, session, trace.

· Performed the Unit Testing Integration Testing as well for the application. Involved in Code Review for business logic modules and prepared the code review documentation. Understood all the SPs and Database structure provided by client. Developed UI Tier for the application using Web Forms in ASP.NET.

· Used Master Pages using ASP.NET. Developed a Web Services for application that consume Web Methods using C#.

· Created new Database Structure base on requirements. Implemented the Data Access application block for interacting with Database.

· Worked on web-based development using ASP.NET, JQuery, Backbone.JS, JavaScript, Angular JS and AJAX.

· Created web services using WCF Services.

· Involved in designing and developing a UI using Master Pages, CSS, and HTML.

· Performed validations on Web Forms using .NET Validation Controls and also JavaScript. Used Entity Framework in Gateways with queries being written with LINQ to Entities.

· Designed and developed the front-end screens using HTML, XML by converting data in appropriate format.

· Designed Cascading Style Sheets (CSS) for uniform look of the web pages

· Responsible for upgrade process of the web site to the latest version of Angular JS framework.

· SAP Clients DEC Unix 4.0 D, AIX 3.0, 4.5B, 4.6C with configuration in 4.5B and 4.6C.

· Worked on different bootstrap components like Font-Awesome and other bootstrap plugins to work with angular controllers.

· Train and assist GIS employees in the use of Arc GIS Server, Web-Mapping APIs and Arc Objects.

· Worked on ADO .NET to manipulate with SQL Server and windows services to Host WCF services.

· Created several Stored Procedures, SSIS packages and SSRS reports, SQL Jobs, Functions and Views in T-SQL/PL-SQL.

· Involved in maintaining, identifying, troubleshooting and resolving application issues & bugs.

· Key Technologies: .NET Framework (1.1-4.0), ASP.NET, GIS 9.3.COBOL/COBOL II, Spring, PowerShell, ADB, MVC, ADO.NET, AJAX, WCF, Silverlight, Active MQ 2.3.0, Crystal Reports, MS SQL Reporting, MS Dynamics, CRT, WPF, IIS 7.5, NUnit, LINQ, Biztalk, Web services, SSIS, DirectX, OpenGL, Open AL, DirectSound.

Software Engineering Intern, 12/2014 - 12/2015
General Dynamics Moses Lake, WA,

· Prepared and presented technical proposals for client.

· Developed IOS app in swift language for touch screen authentication. – Research Paper was published by Verizon on: Design and User Acceptability Testing of Secure Mobile Phone Authentication Mechanism Based on Fingerprint Sensing and Geofencing

· Used NFC and RFID technology for iPhone 6 functionality which is used now a days in Apple Pay.

· Led design presentations to product management team of 4.

· Developed IT strategic vision and drove key departmental objectives.

· Executed and monitored standards for user interfaces, page design and graphics development.

· Served as operating system expert, providing technical support for entire organization.

· Assisted in the monitoring and reporting on website traffic and performance.

o Key Technologies: MS Dynamics, CRT, TFS, Hibernate, ADB, WinForms, MFC, Oracle AQ, Oracle OCI, Fluent NHibernate, ASPX, WCF, WPF Multi-threading (POSIX/Win32/.Net), Enterprise Library, Biztalk, DHTML, Active MQ 2.3.0, AJAX, Inter-process communication .NET 2.0 / 3.5, ASP.NET, C#, JAVA, Backbone.JS, MVC, MVP, JavaScript, Json, HTML, CSS, SQL, XML, WCF, LINQ, Web Services, IIS, Dundas Charts, Microsoft Enterprise Library, Agile, XP, TDD, Visio

· Used AngularJS as the development framework to build a single-page application.

· Followed Scrum and Test-Driven Development Methods in Agile methodology to produce high Quality software.

· Integrating Webservices with BizTalk 2009 through SOAP adapter.

· Designed and developed various abstract classes, interfaces, classes to construct the business logic using C#, Entity Framework and SQL.

· Used Entity objects such as Data Reader, Dataset and Data Adapter, for consistent access to SQL data sources.

· Used JavaScript to create different client-side functions that greatly decreased processing time and resource consumption.

Education
Master of Science: Computer Science, Expected in 12/2015
-
Pace University - New York, NY
GPA:
Status -
Bachelor of Engineering Technology: Information Technology, Expected in 06/2014
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A D Claire Institute of Tenchonology - Gujarat,
GPA:
Status -
Certifications
  • AWS Certified Solutions Architect - Associate
  • Red Hat Certified Systems Administrator (RHCSA)
  • Splunk Certified
  • Dynatrace Certified
  • Major Incident Management Certified
,

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Resume Overview

School Attended

  • Pace University
  • A D Claire Institute of Tenchonology

Job Titles Held:

  • Site Reliability Engineering Manager
  • Senior Principal Software Engineer
  • Business Systems Consultant
  • Software Engineering Intern

Degrees

  • Master of Science
  • Bachelor of Engineering Technology

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