Dedicated leader with 15 years of progressive career in management. Visionary leader with proven track record of driving organizational turnaround and change management. Forward-thinking and proactive with achievements across customer satisfaction, finance operations, sales and education industry. Decisive Contact Center Management experienced in impacting business direction and performance with successful leadership strategies, tactical decision making and forward-thinking approaches. Proven history of improving operations and boosting financial health and employee engagement through strong leadership. Accomplished in improving customer satisfaction, increasing quality and reducing call times with hands-on leadership of call center employees. Evaluates staff performance against forecasted trends and makes proactive adjustments to policies and procedures. Knowledgeable about overseeing schedules, administration and training. Hardworking and detail-oriented team leader experienced in call center environments, customer service management and team leadership. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams.
In my spare time, I enjoy reading, hiking and outdoors, learning Spanish. I have a strong passion for helping the community and improving our environment through volunteer work with the local animal shelters and homeless shelters
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