LiveCareer-Resume

site manager resume example with 4+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Skills
  • Team Leadership
  • Problem-Solving
  • Multitasking and Organization
  • Team Building
  • Managing Operations and Efficiency
  • Quality Assurance
Experience
Site Manager, 05/2022 to Current
Aegion CorpMilwaukee, WI,
  • Monitored worksite personnel to maintain high levels of quality and performance.
  • Directed site activities to drive smooth operations and achieve quality assurance metrics.
  • Interviewed and hired qualified candidates to fill open staff positions.
  • Analyzed and controlled materials, supplies and equipment operational expenses.
  • Improved morale and management communication by creating employee recognition and rewards practices.
  • Measured and reviewed performance via KPIs and metrics.
  • Controlled departmental facilities use and approved requests for repairs or improvements.
  • Collected customer fees, managed refunds and provided complete sales documentation.
  • Complied with operational standards and OSHA regulations.
  • Maintained safe operating compliance and verified that operations met best practice standards.
  • Maintained payroll data, attendance records and delivered materials to job site on time and in good condition.
  • Motivated and challenged staff to achieve results while offering developmental and educational opportunities.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Hired and onboarded team members to meet immediate and expected demand.
  • Evaluated and enhanced workflow to implement best practices, reduce costs and increase staff motivation and satisfaction.
  • Addressed customer concerns with suitable solutions.
  • Handled large caseloads, long hours and various shifts from early morning to late evening.
  • Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
  • Collaborated with other healthcare professionals to provide comprehensive patient care.
  • Oversaw team of healthcare staff to keep operations in compliance with regulatory and care standards.
  • Measured vital signs and took medical histories to prepare patients for examination.
Assistant Manager, 07/2019 to 05/2022
First Fidelity BankScottsdale, AZ,
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Delegated daily tasks to team members to optimize group productivity.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Coached team members and delivered constructive feedback to promote better productivity and build confidence.
  • Led employee performance evaluations and rewarded top performers to retain quality personnel.
  • Recruited and trained new employees to meet job requirements.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Supporting a patient-centric urgent care experience from welcome to departure of the facility.
  • Assisting the physician with basic patient care and medical procedures.
  • Managing the performance of the front desk operation; understanding at all times of how many patients have visited the site, whether there are any delays in the registration process, and what follow-up needs to be conducted after a patient is discharged.
  • Monitored cash intake, copayments and deposit records.
  • Oversaw employee attendance record ,and handled payroll.
  • Interviewed, hired and oversaw training of new staff members.
Senior Patient Care Representative, 01/2019 to 07/2019
CityMD: Urgent Care RiverdaleCity, STATE,
  • Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Documented and managed patient information in computer system.
  • Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
  • Scheduled and confirmed patient appointments with patients and healthcare professionals.
  • Answered patient questions and fielded complaints to resolve issues.
  • Scheduled patient appointments and procedures.
  • Obtained proper authorization and identification to release confidential medical records.
  • Scheduled patient appointments over phone and in person, maximizing productivity.
  • Registered patients by verifying records to update computer system and patient charts.
  • Obtained insurance verification and authorization to submit financial clearance of patient accounts.
  • Ran credit card batches and balanced deposits on daily basis.
  • Verified patients' insurance and payment methods during admissions or check-in processes.
  • Collaborated with clinical and administrative staff to meet patient needs.
  • Explained policies, procedures and services to patients.
  • Trainee New patient care representatives. Overseeing that my PCR team members are updated with protocols, and conveying changes relayed by management team.
Education and Training
High School Diploma: , Expected in 06/2014
Academy For Scholarship And Entrepreneurship - Bronx, NY
GPA:

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Resume Overview

School Attended

  • Academy For Scholarship And Entrepreneurship

Job Titles Held:

  • Site Manager
  • Assistant Manager
  • Senior Patient Care Representative

Degrees

  • High School Diploma

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