A dynamic, diplomatic and detailed-oriented Operations Director/General Manager with twenty years of hands-on experience solving operational issues while managing costs and risks. Experienced in complex problem resolution, managing and developing diverse teams to provide, improve and manage efficiencies in day-to-day operations. Seasoned professional with specific expertise in: Meeting Financial Objectives/P&L Preventative Maintenance Operation Analysis Troubleshooting Oversight and execution of protocols Customer Service Training and Development Human Resources Team Building and Leadership Scheduling Quality Control Vendor Negotiations/Relations Inventory Control
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