Ambitious, performance-driven leader with progressive success in managing teams and organizational systems to achieve/sustain high-levels of efficiency with the ability to thrive in challenging positions that require increased responsibility to improve production quality and delivery functions. Determined to succeed by utilizing a diverse skill set to encourage production teams to deliver positive results and identifying inefficiencies to implement policies/procedures that align with the business goals. Impactful communicator capable of interacting with professionals at all levels to guide continuous process improvement projects and motivate staff to execute deadline-driven objectives. Possess exceptional interpersonal and leadership skills.
Skills
Order management
Business development and planning
Consulting
Staff recruiting
Database Management
Staff Management
Goals and performance
Territory Management
Leadership skills
Work History
Shipping and Receiving Manager, 03/2020 to 06/2021 Marriott International – Kahului, HI,
Completed timely and accurate daily logs to keep internal reporting accurate and effectively track package movements.
Performed freight processing functions and assisted freight associates with irregularities in domestic freight.
Implemented system updates to control package recordkeeping errors.
Boosted warehouse operations efficiency by overseeing dispatching and setting optimal employee schedules.
Conducted inventory updates and weekly audits of inventories to identify and resolve discrepancies in records.
Divided and categorized cargo received and redirected shipments in response to customer requests.
Maintained accurate records in BearTracks/SCLogic Intra Software to maintain accurate package inventory data.
Coordinated efficient storage areas to optimize materials movements and minimize labor hours.
Conducted training programs with employees to promote familiarity with company products and applications.
Franchise Owner, 04/2019 to 02/2020 Goodwill Seattle – Monroe, WA,
Managed labor, inventory and overhead costs effectively to maintain business profitability.
Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
Calculated and submitted on-time and accurate royalty payments to corporate office to maintain franchise in good standing.
Applied human resources expertise to optimize hiring, training and performance.
Established, optimized and enforced business policies to maintain consistency and high-quality standards across The UPS Store operations.
Created and monitored promotional approaches to increase sales and profit levels.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Print Program Project Assistant, 05/2018 to 04/2019 Arthur J Gallagher & Co. – Conway, AR,
Worked alongside management on implementing processes on inventory management using LEAN and 5's principles.
Multi-tasked to keep all assigned projects running effectively and efficiently.
Conducted research and gathered key information for use in upcoming project planning.
Kept projects on schedule by managing deadlines and adjusting workflows as needed.
Provided outstanding service to all parties involved with project, promoting effective and lasting business relationships.
Monitored all company inventory to ensure stock levels and databases were updated.
Worked closely with management to maintain optimum levels of communication to effectively and efficiently complete projects.
Production Assistant Manager, 04/2017 to 05/2018 FedEx Office – City, STATE,
Maximize effectiveness of production team and major center business unit by monitoring production processes to identify/resolve critical issues and overseeing application of production systems in print manufacturing environment that supports west FedEx offices.
Proactively ensure production timelines are met by coordinating workflow, implementing new procedures to improve accuracy and fostering open communication among shifts.
Team up with department managers to address operational issues and conduct interviews in compliance with company hiring policies to hire qualified team members.
Thoroughly evaluate efficiency and productivity of team members to establish performance standards and objectives while assisting team members in achieving daily goals and adding value to organization by stimulating employee skill development.
Work alongside Center Manager to conduct employee evaluations that determine training needs for positive results or delivers feedback on disciplinary actions and supports business operations by facilitating customer service initiatives.
Present leadership opportunities for assigned shifts to enhance overall performance, orchestrate training to instruct precise production procedures and ensure work is completed in accordance with company standards.
Maintain sufficient inventory levels for continuous production and steer quality control procedures during and after production process with basic understanding in LEAN principles and DMAIC methodology.
Regional Manager, 10/2009 to 03/2017 Zims Corp DBA The UPS Store – City, STATE,
Established direction for daily operations by prioritizing/delegating tasks to meet ever-changing productivity demands, maintained brand imaging in compliance with corporate requirements and built customer base by identifying and meeting customer needs with excellent service.
Significantly boosted revenue growth by assessing current market to determine most effective marketing strategy plan that included cost-effective incentives to gain repeat business and unique selling point to heighten competitive advantage.
Leveraged profit opportunities by recruiting top talent and managing brand image to exceed plan performance.
Led targeted training programs to educate staff on product benefits and service capabilities.
Established and maintained operational standards for 10 locations over 4 regions
Developed brand expansion initiatives, including sales, marketing, advertising campaign and P&L commitments.
Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results.
Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
Education
Graphics and Print Certification: , Expected in California Polytechnic State University - San Luis Obispo, CA GPA:
August 2004 To June 2005: , Expected in Riverside Community College - Riverside, CA, GPA:
High School Diploma: , Expected in Rialto High School - Rialto, CA GPA:
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