Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments.
Microsoft Office programs: Word, Excel, Power Point,
Payroll applications
Computer experience: QuickBooks, Peachtree, Windows software, Salesforce,
Accounting, QuickBooks
Balance, Retail
Basic, Retail sales
Bookkeeping, Safety
Budget, Sales
Calculator, Selling
Coach, Teamwork
Coaching, 55 WPM
Computer experience, Vision
Customer service
Data entry
Delivery
Financial statements
Focus
Framing
Image
Insurance
Inventory management
Keyboarding
Leadership
Managing
Mgmt
Materials
Excel
Microsoft Office programs
Power Point
Windows
Word
MOD
Networking
Payroll
Peachtree
Policies
Processes
Quality
Education
Keiser UniversityFort Lauderdale, FLExpected in 09/2019 ā āAssociate of Arts:Homeland Security - GPA:
GPA: 3.81
Member of Phi Theta Kappa Honor Society
Dean's List 1st, 2nd and 4th semester 2018 and 2019
Western Governors UniversitySalt Lake City, UTExpected in 12/2022 ā āBachelor of Science:Accounting - GPA:
GPA: 3.0
Sarasota County Technical InstituteSarasota, FL, Expected in ā āNo Degree:Accounting Operations - GPA:
Member of National Technical Honor Society
Ready to Work, Gold certification
Work History
Lyondellbasell Industries - Site Manager Mansfield, TX, 07/2001 - 10/2020
Manage the day to day operations of the site
Develop customer relationships by identifying their storage needs and providing solutions
Improve sales objectives with prospective customers through unit rentals, insurance of rentals, and retail sales of moving materials
Guided new customers through rental processes and agreements
Handled cash and balanced receipts, pursue collections, post payments and process daily bank deposits with integrity
Ensure the facility meets the highest of cleanliness standards. You accomplish this by cleaning units, sweeping, mopping, changing light bulbs and other basic general maintenance duties
Perform independently with a focus on teamwork as you partner with other stores in the area
Run errands for the facility and travel as needed to other retail locations
Million Air - Customer Service Representative Moses Lake, WA, 09/2010 - 07/2011
Managed day to day operations of the store.
Provided customer service to all guest by providing them by having knowledge of items in store and online.
Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Boosted sales revenue by skillfully promoting diverse Cell phone products and services.
Regularly exceeded daily sales and product add-on quotas.
Answered customer telephone calls promptly to avoid on-hold wait times.
Unc Health Care Systems - Student Intern Raleigh, NC, 02/2010 - 03/2010
QuickBooks data entry
Delivered expert clerical support by efficiently handling wide range of routine and special requirements.
Communicated effectively with management and instructors and openly accepted critiques and suggestions for areas of improvement.
Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
Reported back to instructor and management to receive day-to-day tasks and responsibilities.
Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
Michaels Arts & Crafts - Department Store Manager City, STATE, 11/2003 - 03/2008
Assist Store Manager in leading and managing adherence to Standard Operating Procedures and Company programs to ensure compliance to applicable laws and requirements; ensure execution of Company policies and standards; hold team accountable for store conditions and results
Develop and coach the team selling behaviors.
Leads the delivery of high-quality custom framing solutions to our customers on time by planning workload in partnership with the Store Manager.
Achieve your Goal KPI's and manage the framing team to achieve their role KPIās.
Review sales and production workload and build plans and sales floor time for networking.
Manage and execute the inventory management processes as assigned.
Manage and execute shrink and safety programs.
Serve as Manager on Duty.
Assist with interviewing, on-boarding, coaching, observing and training of new Team members; support with Talent Development activities; participate in Performance Management.
Activities of your team; utilize the leadership competencies for continued self-development.
Partners with MODās daily on the expectations of framing and other framers.
Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organizationās vision and values; projects a positive image and serves as a role model for others.
Participate in the truck un-load and stocking processes to ensure truck standards are followed and completed within budget.
Follow Standard Operating Procedures (SOPs) and Company programs and ensure a safe environment.
Acknowledge customers, help locate product and provide solutions.
Assist with Omni channel processes.
Other duties as assigned.
Additional Information
AWARDS:
, Ready to Work, Gold certification, (2009)
National Technical Honor Society, (2010)
Phi Theta Kappa Honor Society, (2019)
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