(555) 432-1000,
Montgomery Street, San Francisco, CA XXX05
Professional Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments.

  • Keyboarding 55 WPM, Calculator 225 DPM.
  • Accounting Operations: Financial statements, software, bookkeeping
  • Microsoft Office programs: Word, Excel, Power Point,
  • Payroll applications
  • Computer experience: QuickBooks, Peachtree, Windows software, Salesforce,
  • Accounting, QuickBooks
  • Balance, Retail
  • Basic, Retail sales
  • Bookkeeping, Safety
  • Budget, Sales
  • Calculator, Selling
  • Coach, Teamwork
  • Coaching, 55 WPM
  • Computer experience, Vision
  • Customer service
  • Data entry
  • Delivery
  • Financial statements
  • Focus
  • Framing
  • Image
  • Insurance
  • Inventory management
  • Keyboarding
  • Leadership
  • Managing
  • Mgmt
  • Materials
  • Excel
  • Microsoft Office programs
  • Power Point
  • Windows
  • Word
  • MOD
  • Networking
  • Payroll
  • Peachtree
  • Policies
  • Processes
  • Quality
Keiser University Fort Lauderdale, FL Expected in 09/2019 Associate of Arts : Homeland Security - GPA :

GPA: 3.81

  • Member of Phi Theta Kappa Honor Society
  • Dean's List 1st, 2nd and 4th semester 2018 and 2019
Western Governors University Salt Lake City, UT Expected in 12/2022 Bachelor of Science : Accounting - GPA :

GPA: 3.0

Sarasota County Technical Institute Sarasota, FL, Expected in No Degree : Accounting Operations - GPA :
  • Member of National Technical Honor Society
  • Ready to Work, Gold certification
Work History
Lyondellbasell Industries - Site Manager
Mansfield, TX, 07/2001 - 10/2020
  • Manage the day to day operations of the site
  • Develop customer relationships by identifying their storage needs and providing solutions
  • Improve sales objectives with prospective customers through unit rentals, insurance of rentals, and retail sales of moving materials
  • Guided new customers through rental processes and agreements
  • Handled cash and balanced receipts, pursue collections, post payments and process daily bank deposits with integrity
  • Ensure the facility meets the highest of cleanliness standards. You accomplish this by cleaning units, sweeping, mopping, changing light bulbs and other basic general maintenance duties
  • Perform independently with a focus on teamwork as you partner with other stores in the area
  • Run errands for the facility and travel as needed to other retail locations
Million Air - Customer Service Representative
Moses Lake, WA, 09/2010 - 07/2011
  • Managed day to day operations of the store.
  • Provided customer service to all guest by providing them by having knowledge of items in store and online.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Boosted sales revenue by skillfully promoting diverse Cell phone products and services.
  • Regularly exceeded daily sales and product add-on quotas.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
Unc Health Care Systems - Student Intern
Raleigh, NC, 02/2010 - 03/2010
  • QuickBooks data entry
  • Delivered expert clerical support by efficiently handling wide range of routine and special requirements.
  • Communicated effectively with management and instructors and openly accepted critiques and suggestions for areas of improvement.
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
  • Reported back to instructor and management to receive day-to-day tasks and responsibilities.
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
Michaels Arts & Crafts - Department Store Manager
City, STATE, 11/2003 - 03/2008
  • Assist Store Manager in leading and managing adherence to Standard Operating Procedures and Company programs to ensure compliance to applicable laws and requirements; ensure execution of Company policies and standards; hold team accountable for store conditions and results
  • Develop and coach the team selling behaviors.
  • Leads the delivery of high-quality custom framing solutions to our customers on time by planning workload in partnership with the Store Manager.
  • Achieve your Goal KPI's and manage the framing team to achieve their role KPI’s.
  • Review sales and production workload and build plans and sales floor time for networking.
  • Manage and execute the inventory management processes as assigned.
  • Manage and execute shrink and safety programs.
  • Serve as Manager on Duty.
  • Assist with interviewing, on-boarding, coaching, observing and training of new Team members; support with Talent Development activities; participate in Performance Management.
  • Activities of your team; utilize the leadership competencies for continued self-development.
  • Partners with MOD’s daily on the expectations of framing and other framers.
  • Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization’s vision and values; projects a positive image and serves as a role model for others.
  • Participate in the truck un-load and stocking processes to ensure truck standards are followed and completed within budget.
  • Follow Standard Operating Procedures (SOPs) and Company programs and ensure a safe environment.
  • Acknowledge customers, help locate product and provide solutions.
  • Assist with Omni channel processes.
  • Other duties as assigned.
Additional Information
  • AWARDS: , Ready to Work, Gold certification, (2009) National Technical Honor Society, (2010) Phi Theta Kappa Honor Society, (2019)

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School Attended

  • Keiser University
  • Western Governors University
  • Sarasota County Technical Institute

Job Titles Held:

  • Site Manager
  • Customer Service Representative
  • Student Intern
  • Department Store Manager


  • Associate of Arts
  • Bachelor of Science
  • No Degree

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