Site Manager Resume Example Company Name

SITE MANAGER

Professional Summary

Dedicated Logistics professional, with history of meeting company goals, while utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Successful in meticulously managing logistics, fleet management, route planning, employee scheduling and communicating with other departments to provide smooth business operations.

Work History

Company Name- Site Manager
City, State05/2019 - Current

Lead daily on-site standup meetings with delivery associates and dispatch team.
Established employee work schedules to properly staff 52 routes daily 7 day rotation.
Interviewed, hired and trained delivery associates and dispatch coordinators.
Attended weekly meetings with Amazon operations management team to discuss safety procedures, compliance issues and vehicle preventative maintenance log.
Built and maintained vendor relationships, serving as main liaison for acquisition of fuel and fleet maintenance.
Oversaw employee attendance record, handled payroll and ordered new materials for sites.
Delegated assignments based on plans, project needs and knowledge of individual team members.
Coordinated site incident/accident investigations, documented issues and escalated to executive teams as needed.
Planned, coordinated and managed operations and field safety audits.
Provided general office administration, correspondence, filing and spreadsheet development.
Increased regulatory compliance by monitoring vehicles to verify operational adherence to operational, state and federal requirements.
Inspected vehicles and requested maintenance tasks be completed within specific timeframes.
Received over 40k in performance bonuses 2020

Company Name- Dispatch Manager
City, State02/2009 - 05/2019

Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote company vision, values and culture.
Recruited, interviewed and selected employees in compliance with hiring practices and minimum standards of qualification and recommended personnel for promotion, demotion or reclassification to meet staffing requirements.
Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
Increased regulatory compliance by monitoring vehicles to verify adherence to operational, state and federal requirements.
Completed projects by effectively delegating tasks and overseeing employee performance.
Coordinated safety meetings to educate team members on best practices to mitigate hazard opportunities.
Inspected vehicles and requested maintenance tasks be completed within specific timeframes.
Reduced expenditures by 20% by overseeing equipment acquisition to attain best value and price negotiation.
Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote company vision, values and culture
Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages

Company Name- Lead Administrative Assistant
City, State01/2007 - 11/2008

Restocked supplies and placed purchase orders to maintain adequate stock levels.
Arranged rapid office equipment repair and maintenance with vendors.
Scheduled office meetings and client appointments for staff of 20.
Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
Coached new employees on administrative procedures, company policies and performance standards.
Executed record filing system to improve document organization and management.
Managed up to 50 calls per day

Company Name- Dispatch/Customer Service Manager
City, State06/1998 - 04/2006

Introduced higher standards for customer service and increased efficiency by streamlining operations.
Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Retained accounts by addressing potential cancellations and offering catered solutions to maintain account status.
Monitored customer service operations to assess agent performance and provide feedback.
Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Oversaw preventive maintenance and scheduled repairs to maximize vehicle and equipment performance.
Managed labor assignments and equipment allocations and met transportation, operations and production goals.
Reviewed orders, production schedules, shipping or receiving notices and assigned work sequences and material shipping dates and destinations.

TSA Certification EXP: 2025

31A0B58B6EFB

Skills

Project Management
Supply chain distribution
Driving continuous improvement
Cost reduction strategies
Tracking metrics
Staff Management

Customer service
Route planning and coordination
Implementing policies
Incident Reporting
Fleet Maintenance

Education

Interboro InstituteCity, StateAssociate of Science: Political Science

Resume Overview

School Attended

Interboro Institute

Job Titles Held:

Site Manager
Dispatch Manager
Lead Administrative Assistant
Dispatch/Customer Service Manager

Degrees

Associate of Science : Political Science

Site Manager Resume Example

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