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Site Manager Resume Example

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SITE MANAGER
Summary

Environmental Science student seeking internship in Natural Resource Management to gain hands-on experience. Strong technical proficiency with work history in environmental conservation. In-depth knowledge of QGIS coupled with good communication abilities.

Skills
  • Planning and design
  • OSHA safety requirements
  • Facility oversight
  • Manual dexterity
  • Skilled in QGIS/ARC Software
  • Supervision
  • Raw material coordination
  • MS Office
  • First Aid/CPR
  • Problem resolution
  • Operational improvement
  • Planning and coordination
  • Inventory management
  • Customer service
  • Team management
  • Project organization
Experience
Site Manager / LAZ Parking - Columbus , OH11/2015 - 06/2017
  • Managed daily work assignments by delegating tasks and monitoring progress.
  • Verified correct use of procedures and recordkeeping requirements by each valet team member.
  • Coached team members to consistently exceed superior customer service standards.
  • Resolved guests' problems with valet service to maintain brand loyalty and minimize disruptions.
  • Managed VIP arrivals and departures with smooth and professional approach, including notifying staff in advance of expected schedules and needs.
  • Coordinated valet service for large groups, special events and daily guest loads.
  • Patrolled parking areas and monitored car safety to prevent theft and damage.
  • Operated cash register, collected payments and provided accurate change.
  • Responded to questions about local area and company services.
  • Maintained cleanliness, neatness and organization of all areas.
  • Resolved all customer issues to maintain high standards of customer satisfaction.
  • Improved operations by working with team members and customers to find workable solutions.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Recognized by management for providing exceptional customer service.
Valet Driver / Campus Parc - Columbus,, OH04/2015 - 09/2015
  • Created exceptional customer service by delivering safe, seamless and prompt parking experiences.
  • Notated damages to vehicles to reduce exposure to risk and lawsuits.
  • Greeted all guests and answered questions about valet service, directions and local attractions.
  • Parked and retrieved guest vehicles quickly to avoid long wait times and keep workflows running efficiently.
  • Greeted guests, explained valet procedures and answered questions to drive satisfaction and repeat business.
  • Drove vehicles to parking area, secured vehicles and returned tag and keys to key booth.
  • Processed all point of sale transactions accurately, counted back coin and currency and provided receipts to all customers.
  • Returned guests' vehicles in safe, timely and friendly manner while following safe driving practices and obeying traffic laws.
  • Operated cash register, collected payments and provided accurate change.
  • Resolved all customer issues to maintain high standards of customer satisfaction.
Assistant Manager / Cellairis - Canton, OH11/2011 - 07/2014
  • Analyzed monthly sales and performance reports to support operational planning and strategic decision making.
  • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
  • Oversaw team development according to industry service standards to further customer loyalty.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Completed inventory audits to identify losses and project demand.
Dishwasher / Gervasi Vineyard - Canton, OH07/2011 - 08/2012
  • Maintained clean and well-organized kitchen areas to promote efficiency.
  • Kept dishware, glasses and utensils ready for all customer needs by quickly scraping, washing and restacking items.
  • Scrubbed pots, pans and trays by hand or cleaned using industrial washing machine.
  • Cleared trash and washed work area tables, walls, refrigerator equipment, cooking equipment and floors to keep sanitized kitchen.
  • Sanitized counters and wiped down surfaces following food preparation to prevent cross-contamination from raw meats.
  • Handled glassware, crystal and other fragile items with exceptional care to prevent breakage.
  • Replaced clean utensils in storage bins, enabling servers to grab forks, knives and spoons quickly.
Education and Training
The Ohio State University - Ohio05/2015Associate of Arts
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Resume Overview

Companies Worked For:

  • LAZ Parking
  • Campus Parc
  • Cellairis
  • Gervasi Vineyard

School Attended

  • The Ohio State University

Job Titles Held:

  • Site Manager
  • Valet Driver
  • Assistant Manager
  • Dishwasher

Degrees

  • The Ohio State University - Ohio 05/2015 Associate of Arts

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