site leader sr operations manager resume example with 20+ years of experience
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Goal-oriented Sr. Operation Manager and Site Leader delivering practical strategies to drive productivity, personnel retainment, and process efficiency. Desiring a long-term supervisory and leadership position with a company that will allow me to lead and mentor peers, deliver precise instructions, ensure a safe working environment, and follow long term assignments through to completion.
Business Development:
- Owned Cost improvement for the Midwest Manual Sites, over 5,000 employees over four sites. Increased all in throughput by 10% by facilitating and leading weekly improvement initiatives at the individual site level to streamline process improvement initiatives.
- Key member in three launches over six years in two states. Two traditional non-sort buildings with 1,000+ employees and one AR, Amazon Robotics, with 4,000+ employees. Subject Matter Expert in building layout and process flow initial set up for AR launch. Reducing staffing needs and reduction of on-boarding.
Project Management:
- Took the opportunity to launch a process improvement initiative with a building focus on Single ASIN Pallet. The overall outcome produced 100% improved direct line rates. While the project originally was building focused, the results prompted a change to the network and became a AR Sortable network initiate.
- $1.3 Million Cost Improvement validated, process optimization of existing process flow, reduction in support hours, increase in overall building all-in throughput by 17% from 2021 to 2022.
- Site improvement from bottom 10% of 113 NASC buildings in Q1/2 2022 to average rankings in the top 25% in Q3/4, all time high of #4.
- Reduction of support hours quarterly spend by 47% savings in excess of $115k labor cost
- Decrease of Recordable Incident Rate from 2021 to 2022 by 45% through corrective action time lines, inspecting facilities to identify discrepancies, enhancing operational efficiencies, implementing true behavior-based safety program.
Staff Development:
- Launched a structured program Road into Operations RIO on professional development focused on operations and mentoring hourly associates for development to salaried leaders.
- Personal developed 15 salaried leaders to promotion opportunities and countless hourly associates to the Tier 3 level while on the Amazon team over six years
- Successful in mentoring and coaching eight leaders on structured development plans to provide growth areas resulting in successful employment retention.
As a Site leader/Senior Operations Managers responsible for all budgetary, people development and operations objectives for functional areas of the Sortation Center (Inbound, Outbound, Quality, Facilities, Learning, Safety IT, and HR). Additional responsibilities include managing and leading team of over 30 Operations and Area Managers, coaching and mentoring to ensure performance objectives are met, building positive employee relations and building leadership bench strength within the Sortation Center (SC).
The Operations Manager has complete responsibility for inbound and outbound operations, as well as the functional process responsibility within the fulfillment center on a specified shift or across multiple shifts.
Responsibilities:
• Lead and supervise a team of Area Managers (2-5 front-line supervisors depending on location) and 100-300 hourly associates in outbound or inbound operations within the Fulfillment Center.
• Responsible for the overall safety, quality and performance and customer experience of the shift.
• Carry out supervisory responsibilities in accordance with the organization's policies and procedures.
• Accountability for meeting and exceeding operational goals.
• Strategic planning and forecasting; appraise performance; reward and discipline employees; resolve problems; and address staffing needs.
• Mentor, train and develop teammates for career progression and learning
• Ability to develop and share best practices across the shifts and network.
Responsible for leading the team of associates in getting Amazon customers their orders. Each Area Manager has approximately 1-3 Process Assistants who also provide support in leading a team of associates. Teams range in size (50-150). The Area Manager is responsible for ensuring that all people are properly trained, and that their needs are addressed so they can focus on their jobs.
- Commander’s key staff member for overall management of the unit training program. The UTM implements and manages training programs, policies, and procedures as directed by HHQ and commanders. The UTM identifies training resources, inter- and intra-organization, and coordinates with work centers.
- Develop, deliver, manage, execute, and evaluate training programs for applicable AFSC Career Field Education and Training Plans (CFETP)
- Manage various training systems applicable to AFSCs assigned to the unit. Major training systems include, but not limited to, Advanced Distributed Learning System (ADLS), Air Force Training Record (AFTR), and Training Business Area (TBA). The UTM shall use MilPDS-based Alpha Rosters to manage training system rosters, profiles, and permissions.
- Ensure all work centers develop a Master Training Plan (MTP) that includes 100 percent task coverage: duty position, home-station, deployment, and skill level upgrade task requirements. The UTM shall facilitate initial MTP development and assist integration of major changes with work center leadership.
University of Alaska Anchorage - Anchorage, AK
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Resume Overview
School Attended
- University of Alaska Anchorage
Job Titles Held:
- Site Leader & Sr. Operations Manager
- Operations Manager
- Area Manger
- Unit Training Manager
Degrees
- BBA
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