Site Lead Resume Example
After years of working in teams in both a member and leadership perspectives, I have learned how to be a goal focused team member. I know how to follow instruction then act within my bounds to bring the team closer to the goal. At Texas Roadhouse, I worked in a leadership role where I learned as a trainer how to best learn new tasks and how to become efficient and how to increase productivity. I used these skills in future jobs where it was required to adapt to any challenge and to stay focused. For the beverage company Just Squeezed, I traveled to different states to help train new employees every week in different states. This led to many different situations where I had deliver unique solutions to varying issues. In my academic studies, I am focused in biochemistry and physical sciences. This requires discipline and also requires technical savviness. I am well versed in word processing and am knowledgeable in basic computer science and programming.
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- Interacted with employees to demonstrate high standards and mitigate issues effectively.
- Meticulously tracked all parts and equipment used on each job site.
- Performed store opening, closing and shift change actions, including completing accurate shift change logs, to keep operations efficient and current.
- Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Maintained stock within optimal levels to meet expected customer and sales levels.
- Resolved escalated customer disputes with special actions such as discounts.
- Oversaw group of 4+ cashiers and service staff, supervising performance, correcting problems and boosting efficiency to optimize team operations and dynamics.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Assisted customers by answering questions and fulfilling requests.
- Managed accurate register and produced daily sales reports backing up inventory usage numbers.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
- Took customer orders and capitalized on opportunities to sell special beverage and food options.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Set up bar for operation, obtained cash bank and stocked service bar.
- Increased customer satisfaction by resolving any issues with deliberation and tact.
- Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean.
- Maintained compliance with company policies and procedures for food safety, sanitation and quality.
- Limited portion sizes and used garnishes to control food costs.
- Investigated and integrated enhanced service and team management strategies to boost business profits.
- Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
- Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Organized and oversaw food service training to educate employees on various tasks, including food recipes, communication standards between front of house and back of house, food safety procedures, and sanitation routines.
- Led and assigned regular training for employees to include safety training, equipment training and job-specific training.
- Tracked food production levels, meal counts and supply costs daily and charted them into a custom created excel worksheet and compared numbers to previous sales in order to predict future sales.
- Managed ingredients and food product use by assessing availability, customer traffic and popularity of items resulting in ~7% food waste reduction from previous year averages.
- Proved successful working within tight deadlines and fast-paced atmosphere where full course high quality meals are expected to be completed in no more than 12 minutes from receiving the order.
- Maintained energy and enthusiasm in fast-paced environment.
- Handled busy, fast-paced situations and agitated customers with relative ease while remaining professional and calm.
- Attended workshops to learn about team motivation and engaging training activities.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Displayed proper food handling and equipment technique when assisting in kitchen.
- Helped Food Service Manager train cafeteria staff in food preparation, line process and health regulations.
- Tracked food production levels, meal counts and supply costs.
- Managed employees throughout preparation and service of up to 2000 meals per day.
On going
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Resume Overview
School Attended
- Iowa State University
- Linn-Mar High School
Job Titles Held:
- Site Lead
- Bartender
- Shift Lead Manager
Degrees
- Bachelor of Science | Biochemistry
05/2013 High School Diploma
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