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Site Lead Resume Example

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SITE LEAD
Summary

Efficient Manager with experience overseeing daily operations to meet challenging targets and schedules while maintaining budgets and promoting employee performance. Motivational leader with good problem-solving and group management abilities. Successful at keeping employees on-task and achieving quality objectives.

Skills
  • Portioning
  • Staff leadership
  • People skills
  • Training
  • Purchasing
  • OSHA safety requirements
  • Sanitation
  • Problem resolution
  • Friendly, positive attitude
  • PPE use
  • Work ethic
  • Microsoft Office
  • Computer skills
  • Data management
  • Food safety
  • Customer service best practices
  • Restaurant operations management
  • Stable work history
  • Labor and food cost control
  • Brand standards promotion
  • Employee recruitment expertise
  • Hiring and training
  • Staff development talent
  • Customer-oriented
  • Supervisory skills
Experience
Site Lead05/2016 to CurrentChartwells Schools Dining ServicesChicago, IL
  • Delegated duties to each employee based upon his or her skills set and monitored progress daily.
  • Reported to supervisors weekly regarding project progress, site problems and labor status.
  • Observed department resources to manage use, maximize efficiency and achieve production targets.
  • Maintained high standards of safety, productivity and quality for every job.
  • Viewed and checked job equipment daily to determine maintenance requirements.
  • Conferred with technical and administrative staff to devise and implement corrective actions.
  • Inspected production, quality control and maintenance reports to detect and address production problems.
Assistant Manager12/2012 to 03/2016StarbucksChicago, IL
  • Planned and prepared workflow schedules, delegating tasks for 10 member team.
  • Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
  • Supported sales management initiatives to optimize business development.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Completed inventory audits to identify losses and project demand.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
  • Drove operational efficiency, building customer rapport to foster loyalty and increase sales.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Managed personnel scheduling, facilitating adequate coverage to meet demand.
  • Cultivated hands-on training, assessment, guidance and performance monitoring programs to coach and mentor employees.
  • Delegated daily tasks to team members to optimize group productivity.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
Restaurant General Manager09/1996 to 12/2012Kentucky Fried ChickenChicago, IL
  • Upheld restaurant standards for food and beverage quality, team member engagement, financial goals, standard operating procedures and guest experiences.
  • Monitored and trained service team members on suggestive selling practices and continuous sales growth of beverage, appetizer, add-on and desserts.
  • Prepared strategic and annual forecasts and budgets, analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
  • Optimized profits by controlling food, beverage and labor costs by establishing portion control and quality standards.
  • Priced and ordered food products, kitchen equipment and food service supplies.
  • Scheduled and directed staff in daily work assignments to maximize productivity.
  • Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
  • Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
  • Controlled portion sizes and garnishing for optimal cost controls.
  • Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations.
  • Motivated staff through acknowledgment of hard work, achievements and instilling accountability while leading by example.
  • Prepared and led foodservice training programs to teach staff various tasks such as stocking and restocking condiments, correctly inputting orders into system and performing credit and debit card transactions.
  • Encouraged patron loyalty by emphasizing customer-focused approach by staff.
  • Established restaurant business plan by surveying restaurant demands, identifying and evaluating competitors and preparing financial and sales projections.
  • Managed a busy and highly-popular million dollar restaurant with 15 waitstaff.
Education and Training
GED05/1988Cincinnati Job CorpsCincinnati, OH
Certifications
  • Sanitation License - 2020 - 2025
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Resume Overview

Companies Worked For:

  • Chartwells Schools Dining Services
  • Starbucks
  • Kentucky Fried Chicken

School Attended

  • Cincinnati Job Corps

Job Titles Held:

  • Site Lead
  • Assistant Manager
  • Restaurant General Manager

Degrees

  • GED 05/1988

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