site general manager resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Veteran retail and restaurant management professional with demonstrated success in building and motivating teams to achieve and surpass objectives in sales, service and performance. Skilled at loss prevention, record keeping and team leadership. Always working to enhance revenue and boost customer satisfaction. Experienced supervisor with over 25 years of experience . Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.

Worked in demanding environments for theses companies in multiple locations at one time, overseeing more than unit at a time and have worked in several states moving for company needs

Niagara Falls, NY

Buffalo, NY

Lockport, NY

Syracuse, NY

Boardentown, NJ

Memphis, TN

West Memphis, AR

  • Merchandising operations
  • Strategic Selling
  • Process and procedure development
  • Marketing strategy
  • Safety and compliance
  • Planning and scheduling
  • Area management
  • Invoice and payment processing
  • Staff leadership and direction
  • Recruiting
  • Risk management
  • Operational management
  • Staff supervision
  • Multi-million dollar P&L management
  • Site surveys
  • On-Site Maintenance
  • Coordinating site operations
  • On-Site Training Leadership
  • Multi-unit manager
  • Restaurant management
Work History
Site General Manager, 07/2020 - 01/2022
Travelcenters Of America Willcox, AZ,
  • Managed hiring for certain roles and actively coordinated talent management and recruitment.
  • Monitored, coached and supervised team of 95 employees in 2021.
  • Identified issues, analyzed information and provided solutions to problems.
  • Successfully maintain clean, valid driver's license and access to reliable transportation.
  • Used Microsoft Word and other software tools to create documents and other communications.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
  • Performed regular job site observations to provide direction for general contractor personnel and subcontractor laborers.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
  • Reduced corporate risk by managing shrink processes and controlling inventory levels.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
  • Developed effective business plans to align strategic decisions with long-term objectives.
Travel Center General Manager, 06/2003 - 01/2020
Breckenridge Grand Vacations Breckenridge, CO,
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy
  • Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies
  • Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control
  • Enhanced sales by implementing merchandising and promotional improvements
  • Continuously audited store operations, slashing inventory shrinkage and reducing cash discrepancies
  • Cultivated store brand and accomplished strategic business initiatives through close collaboration with district manager
  • Mentored employees and instructed on management of complicated sales, complex issues and difficult customers
  • Organized and updated schedules to optimize coverage for expected customer demands
  • Planned and updated work schedules for optimal coverage of expected business needs
  • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel
  • Hired, trained, supervised and motivated team of 50 retail professionals to provide knowledgeable and fast service to every guest
  • Conducted department walk troughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising
  • Delegated tasks to specific employees based on individual knowledge and strengths
  • Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment
  • Collaborated with internal personnel and clientele to improve store operations and address concerns quickly
  • Delivered empathy and persuasive negotiation talents to promote memorable customer experience
  • Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections
  • Devised, implemented and managed promotions to enhance store profits and drive customer engagement
  • Assisted in recruiting, hiring and training of team members.
  • Appraised inventory levels and ordered new merchandise to keep quantities well-stocked.
  • Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
General Manager, 05/1994 - 05/2003
Yum Brands Inc. City, STATE,
  • Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
  • Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans
  • Created, managed and executed business plan and communicated company vision and objectives to motivate teams
  • Enforced quality assurance protocols to deliver ideal customer experiences
  • Identified and capitalized on community business opportunities with effective networking
  • Maintained organized, safe and clean facility to keep productivity high and maximize customer satisfaction
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
  • Designed modern employee recognition program which boosted productivity and improved morale
High School Diploma: , Expected in
Lewiston-Porter High School - Lewiston, NY,
Status -

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Lewiston-Porter High School

Job Titles Held:

  • Site General Manager
  • Travel Center General Manager
  • General Manager


  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: