Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary
Service-oriented Management Professional, driven to promote growth in Education by providing exceptional leadership and decision-making. Forward-thinking leader with excellent communication and planning abilities. Ready to apply 20 years of experience in Education and Customer Service, to challenging new role with long-term potential.
Skills
Hiring practices
Program leadership
Community engagement
Economic and community development
Organization
Supervision
Project organization
Customer service
Administrative support, Quality assurance
Bi, Quick books
Clerical, Rapport
Coaching, Recording
Copying, Routing
Customer service, Scheduling
Databases, Spreadsheets
Documentation, Supervision
Email, Surveys
Faxing, Switchboard
Filing, Teaching
Financial, Phone
Financial audits, Tutoring
Functional, Well-organized
Hiring
Internal audits
Inventory
Leadership
Letters
Managing
Meetings
Mail
Office
Office equipment
Organizational
Payroll
PBX
Personnel
Phone system
Programming
Project management
Quality
Work History
12/2017 to Current
Site DirectorSupportive Concepts For Families – Reading, PA,
Performed continuous evaluations of programming to monitor successes and failures, and implemented improvement plans.
Facilitated effective communication between internal and external stakeholders.
Recruited and hired top-quality staff to fill positions.
Instilled positive culture that attributed to successful student programming.
Established lasting professional rapport with internal and external stakeholders, administration, staff and community leaders by utilizing dynamic communication to drive attainment of common goals.
Oversaw multiple programs and functions simultaneously by leveraging strong organizational and project management skills.
Developed team communications and information for staff meetings.
Maintained excellent attendance record, consistently arriving to work on time.
Managed quality assurance program, including on-site evaluations, internal audits and staff and parent surveys.
Resolved conflicts and negotiated mutually beneficial agreements between parties.
Addressed parent/customer inquiries and concerns promptly.
Worked with school officials to understand needs of students and parents in order to provide beneficial programs and services to students and families.
04/2015 to Current
Switchboard OperatorPacific Medical Centers – Edmonds, WA,
Supported customers by managing more than 300 calls per day efficiently while maintaining professionalism and upbeat tone.
Announced important information and emergency notifications over PA system.
Documented messages and forwarded to correct individual.
Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Connected callers with appropriate professional, department or business.
Managed multi-line switchboard system for busy hospital.
Trained and mentored new PBX operations employees.
Responded to customer inquiries with patience and positivity to establish excellent first impression.
Searched relevant directories to find contacts, business addresses, and information for customers and employees.
Maintained excellent attendance record, consistently arriving to work on time.
09/2015 to 12/2017
SecretaryDepartment Of Defense – Malmstrom Air Force Base, MT,
Delivered top-notch administrative support to office staff, promoting excellence in office operations.
Provided clerical support to 30 company employees by copying, faxing, filing documents.
Organized envelopes, postage and mail correspondence for staff and administration.
Developed and updated spreadsheets and databases to track, analyze, report grant spend down.
Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
Communicated with more than fifty customers via phone and email per day to respond to inquiries.
Produced accurate office files, updated spreadsheets to support administrators and boost team efficiency.
Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
Promptly answered multi-line phone system and greeted callers enthusiastically.
Initiated contact with parents to gather required information and update appropriate files and paperwork.
Maintained fully functional office equipment and well-organized supplies to enhance team productivity.
Completed accurate daily attendance reports and update information via intranet tracking system.
Handled daily scheduling tasks and provided administrative support.
Reviewed and balanced daily bank deposits and deposit report.
Managed travel reimbursements for teachers and staff.
Administered bi-weekly payroll including: recording staff absences, daily substitutes, and extra-curricular activities such as tutoring.
Carefully transcribed phone messages and relayed to appropriate personnel promptly.
Entered student demographic data into intranet system to ensure records are current and accurate.
Produced and proofread error-free letters, and correspondence for parents.
Handled all payment accounts.
Recorded financial expenses and transactions; keep accurate documentation for all transactions.
Successfully balanced and reconciled financial accounts monthly using Quick books.
Successfully completed random financial audits monthly.
Monitored premises, screened visitors, updated logs and issued passes to maintain security.
09/2009 to 09/2015
Site DirectorSupportive Concepts For Families – Reading, PA,
Performed continuous evaluations of educational programming to monitor successes and failures, and implemented improvement plans.
Facilitated effective communication between internal and external stakeholders.
Recruited and hired top-quality staff to fill positions.
Instilled positive culture that attributed to successful adult and student programming.
Established lasting professional rapport with internal and external stakeholders, administration, staff and community leaders by utilizing dynamic communication to drive attainment of common goals.
Oversaw multiple programs and functions simultaneously by leveraging strong organizational and project management skills.
Developed team communications and information for staff meetings.
Maintained excellent attendance record, consistently arriving to work on time.
Managed quality assurance program, including on-site evaluations, internal audits and staff and parent surveys.
Resolved conflicts and negotiated mutually beneficial agreements between parties.
Addressed parent/customer inquiries and concerns promptly.
Worked with school officials to understand needs of students and parents in order to provide beneficial programs and services to students and families.
10/2000 to 08/2009
Program LeadRaytheon Technologies Corp – Elmendorf Air Force Base, AK,
Established and optimized program schedules to cover planned needs while capitalizing on opportunities to improve student learning.
Collaborated on strategies to enhance student learning and behavior alongside parents and teaching staff.
Provided outstanding coaching to team of 5 employees, which boosted morale among program staff.
Developed and Implemented well-received activities for students.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Resolved behavior problems, improved operations and provided exceptional support to students, staff and families.
Resolved conflicts and negotiated mutually beneficial agreements between students, staff and parents.
Worked with school staff and parents to understand needs and provide appropriate programs and services to students and families.
Education
Expected in 06/2017
MBA: Business Administration Benedictine University - Lisle, IL GPA:
Expected in 02/2009
Bachelor of Arts: Business Administration & Management Robert Morris University - Springfield, IL GPA:
Work History
12/2017 to Current
Site Director Boys & Girls Clubs of Central Illinois, Franklin Middle School Unit – Springfield, IL
Performed continuous evaluations of programming to monitor successes and failures, and implemented improvement plans.
Facilitated effective communication between internal and external stakeholders.
Recruited and hired top-quality staff to fill positions.
Instilled positive culture that attributed to successful student programming.
Established lasting professional rapport with internal and external stakeholders, administration, staff and community leaders by utilizing dynamic communication to drive attainment of common goals.
Oversaw multiple programs and functions simultaneously by leveraging strong organizational and project management skills.
Developed team communications and information for staff meetings.
Maintained excellent attendance record, consistently arriving to work on time.
Managed quality assurance program, including on-site evaluations, internal audits and staff and parent surveys.
Resolved conflicts and negotiated mutually beneficial agreements between parties.
Addressed parent/customer inquiries and concerns promptly.
Worked with school officials to understand needs of students and parents in order to provide beneficial programs and services to students and families.
04/2015 to Current
Switchboard Operator HSHS St. John's Hospital – Springfield, IL
Supported customers by managing more than 300 calls per day efficiently while maintaining professionalism and upbeat tone.
Announced important information and emergency notifications over PA system.
Documented messages and forwarded to correct individual.
Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Connected callers with appropriate professional, department or business.
Managed multi-line switchboard system for busy hospital.
Trained and mentored new PBX operations employees.
Responded to customer inquiries with patience and positivity to establish excellent first impression.
Searched relevant directories to find contacts, business addresses, and information for customers and employees.
Maintained excellent attendance record, consistently arriving to work on time.
09/2015 to 12/2017
Secretary Springfield Public Schools – Springfield, IL
Delivered top-notch administrative support to office staff, promoting excellence in office operations.
Provided clerical support to 30 company employees by copying, faxing, filing documents.
Organized envelopes, postage and mail correspondence for staff and administration.
Developed and updated spreadsheets and databases to track, analyze, report grant spend down.
Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
Communicated with more than fifty customers via phone and email per day to respond to inquiries.
Produced accurate office files, updated spreadsheets to support administrators and boost team efficiency.
Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
Promptly answered multi-line phone system and greeted callers enthusiastically.
Initiated contact with parents to gather required information and update appropriate files and paperwork.
Maintained fully functional office equipment and well-organized supplies to enhance team productivity.
Completed accurate daily attendance reports and update information via intranet tracking system.
Handled daily scheduling tasks and provided administrative support.
Reviewed and balanced daily bank deposits and deposit report.
Managed travel reimbursements for teachers and staff.
Administered bi-weekly payroll including: recording staff absences, daily substitutes, and extra-curricular activities such as tutoring.
Carefully transcribed phone messages and relayed to appropriate personnel promptly.
Entered student demographic data into intranet system to ensure records are current and accurate.
Produced and proofread error-free letters, and correspondence for parents.
Handled all payment accounts.
Recorded financial expenses and transactions; keep accurate documentation for all transactions.
Successfully balanced and reconciled financial accounts monthly using Quick books.
Successfully completed random financial audits monthly.
Monitored premises, screened visitors, updated logs and issued passes to maintain security.
09/2009 to 09/2015
Site Director Boys & Girls Clubs of Central Illinois – Springfield, IL
Performed continuous evaluations of educational programming to monitor successes and failures, and implemented improvement plans.
Facilitated effective communication between internal and external stakeholders.
Recruited and hired top-quality staff to fill positions.
Instilled positive culture that attributed to successful adult and student programming.
Established lasting professional rapport with internal and external stakeholders, administration, staff and community leaders by utilizing dynamic communication to drive attainment of common goals.
Oversaw multiple programs and functions simultaneously by leveraging strong organizational and project management skills.
Developed team communications and information for staff meetings.
Maintained excellent attendance record, consistently arriving to work on time.
Managed quality assurance program, including on-site evaluations, internal audits and staff and parent surveys.
Resolved conflicts and negotiated mutually beneficial agreements between parties.
Addressed parent/customer inquiries and concerns promptly.
Worked with school officials to understand needs of students and parents in order to provide beneficial programs and services to students and families.
10/2000 to 08/2009
Program Lead Springfield Public Schools, Project SCOPE – Springfield, IL
Established and optimized program schedules to cover planned needs while capitalizing on opportunities to improve student learning.
Collaborated on strategies to enhance student learning and behavior alongside parents and teaching staff.
Provided outstanding coaching to team of 5 employees, which boosted morale among program staff.
Developed and Implemented well-received activities for students.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Resolved behavior problems, improved operations and provided exceptional support to students, staff and families.
Resolved conflicts and negotiated mutually beneficial agreements between students, staff and parents.
Worked with school staff and parents to understand needs and provide appropriate programs and services to students and families.
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