Dedicated individual motivated to maintain and contribute to company success while applying own experience and knowledge to become an asset and excel within the company I'm a part of.
Motivated, punctual, and diligent with over 25 years of customer service and retail experience. Possesses a knack for quickly learning new technologies and adapting to unfamiliar situations. Tactful and relatable to all customers and colleagues. Accustomed to handling sensitive, confidential records and have experience diffusing negative situations. Proven history of being extremely trustworthy, responsible, and versatile.
Flexible and gregarious- able to maintain a sense of humor under pressure. Excellent team-building skills and thrives in leadership positions.
Multi-line telephone systems
Opening/Closing store duties
Telezon and AS-400 systems
Scheduling and Delegation
Inventory & Sales
Received many "gold stars" and positive feedback letters for outstanding customer service/relations with L.L. Bean
Have been trusted with the keys and opening responsibilities to multiple companies
Have been quickly promoted in each job held for my work ethic and diligence
Have a broad spectrum of experience and certifications/licenses in Loss Prevention, Health Care Services, Building Management, Alarm Systems, Office management, and Pharmaceuticals.
Pharmacy Technician License
Relevant Professional Experience
SIMS Coordinator/Store Team Lead05/2008 to 05/2012WalgreensBrewer, ME
Responsible for day-to-day operations of the store such as: stocking and facing merchandise, cash-handling, and customer service. Managed strategic inventory department. Acquired and maintained the top percentage in the district. Assisted management in delegation of operations and employees. Was promoted to Store Team Lead Management in conjunction with SIMS responsibilities.
Customer Service Representative, Level II07/2007 to CurrentL.L. BeanBangor, Maine
To perform all aspects of customer service. Assisted by completing orders over the phone via online or paper, acknowledged and corrected any fault or defect of service as a level two. Also was chosen for added skill sets which include the following:
Resource (help-line for other call center agents)
Workforce Coordinator Back Up
Sunshine Committee, Treasurer
Sales Consultant10/2001 to 05/2008Hayes Unfinished FurnitureBrewer, ME
Coordinated and managed showroom, warehouse, finishing shop, and personnel in absence of store owner. Was responsible for daily invoicing, ordering, and cashing out the drawers. The extensive product knowledge I possess was used to aid in my selling over $470K per year average of product and establishing a personal, trusting customer base.
High School Diploma: College Prep1976Bensalem High SchoolBensalem, PAGPA: 3.7