short term disability case manager resume example with 9 years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary

Human Resources Professional with 5 years of recent and relevant experience in utilizing Employee Relations, Human Resources Management, Onboarding, Full-Cycle Recruitment strategies to grow business and personnel resources. Utilizes advanced proficiencies in Administration, and Human Resources Management to provide relevant workflow solutions.

  • Leadership; Supervisory
  • Training & Development
  • Scheduling & Tracking
  • Employee Relations
  • Interviewing
  • Full-Cycle Recruitment
  • Shared Risk Platform (SHRP)
  • Customer Service
  • Communications
  • Cash Flow Management
  • POS Systems Expert
  • Process Management
  • EEO Compliance & Policy Implementation
  • Employee Handbook Development
  • Microsoft Office
  • Benefits
  • Budget management
  • Cash Flow
  • Clients
  • Customer Service
  • Direction
  • Employee Relations
  • Financial
  • Funds
  • HR
  • Leadership
  • Managing
  • Microsoft Office
  • POS
  • Pricing
  • Process Management
  • Quality
  • Recruitment
  • Scheduling
  • Staffing
  • Supervisory
  • Telephone
  • Vendor relations
  • Written
Work History
10/2019 to Current
Short Term Disability Case Manager Bristol Hospice Erie, CO,
  • Communicates with claimants, employers, and various medical professionals to gather information regarding the application for, payment of, and ongoing management of STD benefits.
  • Conducts investigations to determine whether or not to accept liability and to what degree.
  • Approves or denies benefits accordingly.
  • Responds to various written and telephone inquiries including eligibility, approval/denial determinations, status and continuation or closure of benefits.
  • Ability to maintain a caseload of 250 or more based on department needs.
  • Updates and accurately documents system and claim files on actions taken.
  • Establishes future action plan and case direction.
  • Observed strict procedures to maintain data and plan participant confidentiality.
  • Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email and in-person interactions.
  • Checked employees' benefits enrollment for accuracy and inputted all data into Software.
  • Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
05/2012 to 01/2021
HR Administrative Assistant Motion Salt Lake City, UT,
  • Maximizes customer experience by cultivating a friendly and customer-focused environment; proactively greets customers, and resolves any inquiries that customers may have in regard to products and/or company polices.
  • Routinely answered customer questions regarding merchandise and pricing.
  • Worked with senior management to initiate new projects and assist in various processes.
  • Devised hiring and recruitment policies for Number-employee company.
  • Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for Number new employees.
  • Worked as effective team member while contributing to local and regional HR projects.
  • Recruited top talent to maximize profitability.
  • Collaborated with review boards on management of discrimination complaints to facilitate risk mitigation.
  • Designed and implemented orientation programs for new employees, covering job responsibilities, policies, procedures and Type policies.
  • Processed new hires, transfers and separations.
  • Conducted thorough investigations of employee activities to identify and target operational and behavioral discrepancies.
  • Investigated Type and Type issues by reviewing documentation and footage and interviewing associates.
06/2018 to 10/2019
Customer Service Representative Wells Fargo N.A City, STATE,
  • Provide inbound distribution consultations for plan participants after separating employment.
  • Asked appropriate questions, using empathy, and engaged with clients to understand their individual needs and goals for their retirement plan.
  • Educate plan participants on guidelines outlined by the Internal Revenue Service (IRS) regarding their employer sponsored retirement plan.
  • Provide in-depth distribution consultations that may include leaving funds in current employer sponsored retirement plan, cash distribution, rolling over to another financial institution, or rolling over to any of Wells Fargo IRA plans.
  • Monitor performance objectives such as adherence, productivity index, availability rate, and quality adherence.
02/2016 to 06/2018
Back Office Leader Best Buy City, STATE,
  • Minimized risk of compliance and HR policy violations through conducting file maintenance, overseeing time and attendance for 65 executives and employees.
  • Led in the increase of candidate pipelines by reviewing resumes, screening candidates, and preparing recruitment tools; sourced and created a new staffing agreement that improved candidate pool, staffing support and costs.
  • Spearheaded multiple key operational functions including resource allocation, scheduling, budget management, contractor/vendor relations, document generation, process and procedure implementation; instrumental in managing the facilitation of new asset expansion through the development of standard operating procedures and system classifications.
  • Researched Employee Relation concerns for all employees.
Expected in to to
Master of Arts: Psychology, Industrial Organization and Human Resource
Capella University - ,
Expected in to to
Bachelor of Arts: Psychology
Johnson C. Smith University - Charlotte, NC

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Resume Overview

School Attended

  • Capella University
  • Johnson C. Smith University

Job Titles Held:

  • Short Term Disability Case Manager
  • HR Administrative Assistant
  • Customer Service Representative
  • Back Office Leader


  • Master of Arts
  • Bachelor of Arts

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