shopper resume example

Billing Representatives coordinate billing activity and perform tasks, such as issuing invoices, process costumer payments, answer costumer questions regarding billing, and resolve delinquent account balances.

• Invoiced freight customers with proper backup and accurate rates, reviewed and analyzed contracts to verify accurate billing and resolved billing issues with vendors and carriers.
• Completed quality assurance reviews of practices and billing histories.
• Tracked timely receipt of invoices, monitored and identified late invoices and contacted vendors to obtain tardy invoices.
• Loaded billing data into systems through data import, scanning or manual keying, to verify complete and accurate client invoices from vendors.
• Worked with outside parties to obtain payments and solve problems.
• Input data into digital system for recordkeeping.
• Evaluated accounts for payment compliance and contacted customers.
• Processed and sent monthly invoices to customers on standard billing cycle, including adjustments, credit memos and corrections.
• Perform other duties as requested.

Sales Associates are responsible for selling any products or merchandise, as well as providing excellent customer service. A Sales Associate performs an important role in the overall customer experience by helping with sales, costumer questions/ concerns, merchandising, and store maintenance.

• Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
• Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
• Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
• Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
• Coached team members on security risks and loss prevention to aid in mitigating store theft.
• Processed orders through system and coordinated product deliveries.
• Won store sales competition for Employee Of The Month, resulting in arriving to work on time, maintaining a friendly environment for all, and having good work ethic.
• Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
• Met with store managers to discuss product needs, accomplish sales goals and facilitate sales growth.
• Answered customers' questions and addressed problems and complaints in person and via phone.

Cashiers scan items, ensure that prices are quantities are correct, and collect payments. They also assist customers by explaining or recommending items, answering questions, and processing exchanges or refunds.

• Helped customers find specific products, answered questions and offered advice.
• Read weekly sales inserts and monitored price changes.
• Assisted with purchases, locating items and signing up for rewards programs.
• Processed returned items in accordance with store policy.
• Monitored sales events to protect products, added new merchandise and rang up purchases.
• Welcomed customers, offering assistance to help find necessary store items.
• Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
• Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
• Worked closely with front-end staff to assist customers.
• Inspected items for damage and obtained replacements for customers.
• Learned roles of other departments to provide coverage and keep store operational.
• Wrapped items and bagged purchases properly to prevent merchandise breakage.
• Processed customer payments quickly and returned exact change and receipts.