Shoe Department Manager Resume Example

Love this resume?

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

To seek and maintain a part-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

  • Staff Management
  • Self-motivated professional
  • Flexible & Adaptable
  • Good telephone etiquette
  • Cultural awareness
  • Planning and Coordination
  • Issue and conflict resolution
  • Conflict resolution
  • Friendly, positive attitude
  • Organization
  • Customer service
  • Problem resolution
  • Active listening
05/2021 to Current
Shoe Department Manager Grand Beach Hotel Miami, FL,
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Rotated merchandise and displays to feature new products and promotions.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Established team priorities, maintained schedules and monitored performance.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Effectively supervised staff of 3-4 personnel by implementing company policies, protocols, work rules and disciplinary action.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
10/2019 to 10/2020
Hostess Tres Hombres Long Bar & Grill City, STATE,
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Watched dining area staff to evaluate server loads and calculate accurate wait times.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Informed servers of newly seated parties for speedy service.
  • Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
  • Answered customer questions about hours, seating and menu information.
05/2019 to 05/2020
Concession Stand Manager Carbondale Jr. Sports City, STATE,
  • Coordinated concession operations and team, including food preparation and storeroom areas.
  • Supervised food and beverage personnel, evaluating performance and recommending improvements.
  • Analyzed and controlled inventory, working with suppliers to secure cost-effective contracts.
  • Participated in menu planning and food production, properly handling food surpluses and cost control.
  • Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining 100% accuracy.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Oversaw food preparation and monitored safety protocols.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Education and Training
Expected in 05/2021
High School Diploma:
Carbondale Community High School - Carbondale, IL,
  • Class of 1979 Recipient
  • Honor Roll (2017-2021)
  • 3.94 GPA
  • National Honors Member
  • French National Honors
  • Sectional and Regional Speech Champion in the IHSA division
  • Top 25 in the state for IHSA Speech
  • Regional Qualifier in History Fair
  • Honorary Speaker of SOIL Youth
Leadership and Involvement
  • Carbondale Community High School's Team Speech Captain
  • A-State Marching Band and Symphonic Band. Tuba
  • Captain of Terrier's Live Improv Troupe
  • Captain of A-State Marching Guard
  • Library Committee: Dedicated to Inclusivity and Change
  • Historical Society
  • Vice President of Thespians
Volunteer Experience

Keep Carbondale Beautiful Volunteer Program, Carbondale, IL

Community Volunteering – 8th grade

  • Assisted with organization and clean up of Attics park and youth center.
  • Interacted with community members to gain recruitment and social skills.
  • Organized personnel and communicated with other members to execute event plans.

Unity Point School, Makanda, IL

Book Shelver – 5th-8th grade

  • Shelved and restocked books in the library, maintaining a productive learning environment through organization.
  • Achieved a high level of cooperative learning and discussion with students, as well as faculty.

SIU New Student Programs, Carbondale, IL

Volunteer/Observer- 7th-9th

  • Directed new students and parents to proper locations during orientations
  • Assisted loading and unloading of any merchandise and props used in orientation.
  • Demonstrated excellent social skills in high tension situations involving adults and students.

Carbondale Jr. Sports, Carbondale, IL

Volunteer- 9th-11th

  • Assisted the director of the tackle football program.
  • Assisted in the organization of football equipment and materials.
  • Organized concession stands for the program including: purchasing of products and handling of money.

SunRise Movement Illinois, Carbondale, IL


  • Aided in organizing protests and community rallies pertaining to social justice movements
  • Used excellent communication skills in order to educate others
  • Was a part of a diverse and inclusive team of individuals leading to excellent teamwork skills

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:


Resume Strength

  • Formatting
  • Length
  • Measurable Results
  • Personalization
  • Strong Summary
  • Target Job
  • Typos
  • Word Choice

Resume Overview

School Attended
  • Carbondale Community High School
Job Titles Held:
  • Shoe Department Manager
  • Hostess
  • Concession Stand Manager
  • High School Diploma